[Africanlion]

I am running Firefox and i cant remember what i downloaded but ASK search engine has installed itself into my Firefox search box in the right corner where you manage search engine. it doesnt give an option to remove it. i have tried to remove it through ADD/REmove programs and it is not even showing there

How do i get rid of it please as it is annoying me

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If you click on the top of the FF window where there is no icons there should be a little window pop up where one of the options is the Ask toolbar. Try unchecking it.
When you click on manage search engines is Ask actually not appearing in the list?
I just checked mine and found 6 other search engines besides google and highlighted each one at a time and clicked remove. After clicking OK when done the only one that shows in my search now is Google.

[rshaffer61]

If you click on the top of the FF window where there is no icons there should be a little window pop up where one of the options is the Ask toolbar. Try unchecking it.
When you click on manage search engines is Ask actually not appearing in the list?
I just checked mine and found 6 other search engines besides google and highlighted each one at a time and clicked remove. After clicking OK when done the only one that shows in my search now is Google.

[Africanlion]

Its as if the other search suggestions have disappeared and you cant select them. the option to remove ASk is not there. When i click on manage search engines, instead of giving me google, yahoo etc its taking mew to Mozilla add ons page

Edited by Africanlion, 12 April 2012 - 07:49 PM.

[rshaffer61]

Hmm ok lets try a different approach.

* Go to Start and then to Run
* Type in firefox -safe-mode
* A window will popup asking things that you want to disable or reset (eg: reset/disable bookmarks/toolbars, etc.)
* Click Disable all add-ons and press Restart for the changes to take effect.


Let me know if Firefox runs faster now.

[Africanlion]

I have tried that, restarting it with add ons disabled and it is still there strangely enough

[rshaffer61]

Download and install Revo Uninstaller

• Double click the Revo Uninstaller icon on your desktop to start the program
• Scroll through the listed programs and Right Click on the program you wish to uninstall (Ask)
• From the pop out menu choose Uninstall
• Click Yes to the confirmation dialogue
• In the next window select the Advanced mode
• Click Next to start uninstalling the program
• Answer Yes to confirm the uninstall
• When the program has completed the four steps, click Next to allow the program to search for leftovers
• Once complete, click Next, then Finish
• Repeat the above steps for any other programs you wish to remove.

http://www.revouninstaller.com/

[Africanlion]

I have got Revo Uninstaller already and its (Ask) not showing there

[rshaffer61]

OK this is not going to be easy then. You don't remember what program it was that installed it?
Have you done a recent backup of your FF bookmarks?
The worse case scenario is to backup your bookmarks. Uninstall FireFox, reinstall it and import your bookmarks again.

You can go HERE to read how to do a manual backup of your bookmarks.

[Africanlion]

ok let me try that and see what happens