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Applemobiledeviceservice.exe application error(0xc06d007e) [Closed]


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#1
kibby

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I can not do anything on my computer. I cant get to the start button to even run any of the spyware programs.
this is the message I keep getting.

applemobiledeviceservice.exe application error
the exception unknown software exception(0xc06d007e)
occurred in the application at location ox7c812afb.

please someone help me.
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#2
Essexboy

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Hi can you get into safe mode ?

Also what is you version of windows
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#3
kibby

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windows xp and no I cant get into anything.
I turn it on and I get as far as the screen that has my name on it.
no f2 or f12 no icoms just a blue screen and my name.
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#4
Essexboy

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OK we will work outside of windows then

Can you burn a CD for use on the sick computer

Please print these instruction out so that you know what you are doing

  • Download OTLPENet.exe to your desktop
  • Dowload this scan.txt file to a USB drive for later use
    [attachment=57209:scan.txt]
  • Ensure that you have a blank CD in the drive
  • Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop.
    Note : as you are running from CD it is not exactly speedy
  • Double-click on the OTLPE icon.
  • Select the Windows folder of the infected drive if it asks for a location
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start
  • Drag and drop the scan.txt from the USB into the Custom scans and fixes box, or double click the scan box
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Right click the file and select send to : select the USB drive.
  • Confirm that it has copied to the USB drive by selecting it
  • You can backup any files that you wish from this OS
  • Please post the contents of the C:\OTL.txt file in your reply.

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#5
kibby

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OOOKKKK I think. I'll work on this sunday and let you know how I did next week.
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#6
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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