[kibby]

I can not do anything on my computer. I cant get to the start button to even run any of the spyware programs.
this is the message I keep getting.

applemobiledeviceservice.exe application error
the exception unknown software exception(0xc06d007e)
occurred in the application at location ox7c812afb.

please someone help me.

[Essexboy]

Hi can you get into safe mode ?

Also what is you version of windows

[kibby]

windows xp and no I cant get into anything.
I turn it on and I get as far as the screen that has my name on it.
no f2 or f12 no icoms just a blue screen and my name.

[Essexboy]

OK we will work outside of windows then

Can you burn a CD for use on the sick computer

Please print these instruction out so that you know what you are doing

• Download OTLPENet.exe to your desktop
  
• Dowload this scan.txt file to a USB drive for later use
  [attachment=57209:scan.txt]
  
• Ensure that you have a blank CD in the drive
  
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  
• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
  
• As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
  
• Your system should now display a Reatogo desktop.
  Note : as you are running from CD it is not exactly speedy
  
• Double-click on the OTLPE icon.
• Select the Windows folder of the infected drive if it asks for a location
  
• When asked "Do you wish to load the remote registry", select Yes
  
• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  
• OTL should now start
  
• Drag and drop the scan.txt from the USB into the Custom scans and fixes box, or double click the scan box
  
• Press Run Scan to start the scan.
  
• When finished, the file will be saved in drive C:\OTL.txt
  
• Copy this file to your USB drive if you do not have internet connection on this system
  
• Right click the file and select send to : select the USB drive.
  
• Confirm that it has copied to the USB drive by selecting it
  
• You can backup any files that you wish from this OS
  
• Please post the contents of the C:\OTL.txt file in your reply.

[kibby]

OOOKKKK I think. I'll work on this sunday and let you know how I did next week.

[Essexboy]

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