windows 2000, need to reset to factory default

#1 Cody Lane

Group: Member
Posts: 2
Joined: 16-April 12

Posted 16 April 2012 - 03:29 PM

Hello everyone.

I have a HP pavilion xt938 computer with a windows 2000 OS (the idiot that last fixed my computer decided it'd be better to downgrade to it)

I haven't used this computer in 3/4 years and I've lost my password, there's no guest account so I need to reset to factory default settings in order to access it. Unfortunately I have no idea what the command codes are for this. Your help is greatly appreciated!

#2 rshaffer61

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Posts: 32,398
Joined: 28-February 09

Posted 16 April 2012 - 03:36 PM

Quote

HP:

Press the power button to start the HP. Press and hold the F11 key to launch the HP Recovery Manager from the recovery partition.

This will format the system and return it to factory new settings. All Microsoft updates will have to be done and all drivers will have to be updated.

#3 Cody Lane

Group: Member
Posts: 2
Joined: 16-April 12

Posted 16 April 2012 - 04:07 PM

this brings me to the BIOS menu, not the recovery manager.

Is there any way I could delete the log-on account? I'm only reformatting the computer because I lost the password and have no way to actually get on to the computer. or something along the likes of that.

#4 rshaffer61

Group: Moderator
Posts: 32,398
Joined: 28-February 09

Posted 16 April 2012 - 05:03 PM

Quote

Try holding down the control key and repeatedly pressing F11 on boot up.

#5 rshaffer61

Group: Moderator
Posts: 32,398
Joined: 28-February 09

Posted 16 May 2012 - 09:40 AM

Are you still having problems with your issue?
It has been 30 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.

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