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Firefox incessantly crashes due to Flash


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#1
jamboogy

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Hi,

This problem has been bugging me for a while now. It's pretty difficult for me to have a session on the laptop without Firefox crashing and me not having to "end task" and restart it. If I refresh a YouTube video, half the time the browser will crash. Sometimes when I click on links on the internet, it will crash too. I've uninstalled Flash Player and reinstalled it but to no avail unfortunately. I am currently using Firefox 11. I have downgraded to previous versions but this was unsuccessful also.

Some help to fix this really annoying problem would be greatly appreciated.

Thank you.
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#2
Ztruker

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First thing to try is see if it happens with Internet Explorer. If yes then it's a system OS problem. If no then it's a FireFox problem, probably caused by an Add-on.

Try running Firefox with Add-ons disabled, see if that makes a difference. To do that, click on Firefox at top left, then Help then Restart with Add-ons disabled.
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#3
jamboogy

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Been browsing for around an hour with add ons disabled in Firefox. Fortunately, I've had no problems whatsoever which is a change.

EDIT: Firefox still crashed, even without add ons. I'm currently trying IE as we speak.

Edited by jamboogy, 17 April 2012 - 11:03 AM.

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#4
jamboogy

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Sorry, I've been away. IE ran without any problems, so it must be a problem with the add-ons in Firefox?
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#5
Ztruker

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You said you ran with Add-ons disabled and it still crashed so that doesn't seem likely.

Try creating a new Firefox Profile and run with that for a while. Don't install any addons other than what is absolutely required to view a Youtube movie, maybe just flash.

How to: Creating a new Firefox profile on Windows
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#6
jamboogy

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Been running with a new profile on Firefox, however the Flash player stalled the browser again when I tried to watch a video on the BBC website. "The Adobe Flash plugin has crashed".
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#7
Ztruker

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Sorry, I was away for 5 days. Try posting your question in the Firefox support forum. See if anyone there has any ideas.
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