Once completed I loaded common use programmes back on, like 'word' as well as 'i-tunes'. Once i-tunes was installed I tried to connect to the store but without success, the following message was displayed 'I-tunes could not connect to the i-tunes store. The network connection was refused'.
I am able to connect to the internet and I am able to access the store on all other formats, i.e - i-phone & i-pad.
I have already searched forums on this issue and have tried turning off Windows firewall as well as deleting the DNS cache (i think thats right what it was anyway).
I am operating Windows Vista have had i-tunes operating perfectly on this laptop before returning it to factory settings am a little frustrated as to why it won't connect now.
I am not computer minded and I dont understand some of the abbreviations used on some forums, if you are kind enough to reply to this post please bear this in mind.