Do you feel I should proceed with un-installing software she doesn’t use after I install the memory?
I can help with this let me post the first two steps:
Step 1.Please download CCleaner from
here.
Double click on the file to install
CCleaner.
During the install it may ask you to install a toolbar,
uncheck the toolbar install, we do not want it!
Once it is installed it will run.
When it gets to the main screen, click on the
Tools button on the left.
Click on the
Startup button.
The windows tab should be showing, click on the
Save to text file... button.
Click on
Desktop and save
startup.txt.
Double click on
startup.txt to open it with
Notepad.
Click
Edit >>
Select all >>
Edit >>
Copy .
Right click in the reply box to post in your topic. Click
PasteThen post your reply.
Do not use the registry editor in CCleaner. Registry cleaners at best do nothing and at worst can render your computer unbootable.Reply post:
Please restart CCleaner and go to
Tools >>
Startup1. Click on each line listed below in CCleaner,
make sure you are on the right one..
2. Then click
Disable.
Repeat these two steps for each line below.
Once you are finished verify that all of the lines listed above are in faint grey.
Close
CCleaner.Reboot your computer and see how it performs.
Step 2.Download and extract
autoruns from this page onto your desktop.
Then
run autoruns.
Make sure the
Everything tab is showing then save the file autoruns.arn on your desktop.
File >
Save >
autoruns check 1, it will save as an
.arn file.
Please
zip this file then
attach it to your next post.
Step 3.Please post the CCleaner log
Please attach the zipped autoruns log