Do you feel I should proceed with un-installing software she doesn’t use after I install the memory?
I can help with this let me post the first two steps:
Please download CCleaner from here
Double click on the file to install CCleaner
During the install it may ask you to install a toolbar, uncheck the toolbar install,
we do not want it!
Once it is installed it will run.
When it gets to the main screen, click on the Tools
button on the left.
Click on the Startup
The windows tab should be showing, click on the Save to text file...
Click on Desktop
and save startup.txt
Double click on startup.txt
to open it with Notepad
>> Select all
in the reply box to post in your topic. Click Paste
Then post your reply.
Do not use the registry editor in CCleaner. Registry cleaners at best do nothing and at worst can render your computer unbootable.
Please restart CCleaner and go to Tools
Click on each line listed below in CCleaner, make sure you are on the right one.
Then click Disable
Repeat these two steps for each line below.
Once you are finished verify that all of the lines listed above are in faint grey.
your computer and see how it performs.
Download and extract autoruns
from this page onto your desktop.
Then run autoruns
Make sure the Everything tab
is showing then save the file autoruns.arn on your desktop. File
> autoruns check 1
, it will save as an .arn
Please zip this file
then attach it
to your next post.
Please post the CCleaner log
Please attach the zipped autoruns log