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Black bar on right of Toshiba laptop screen


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#1
RCK19

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Can anyone help please?

Have returned to my laptop after a week away and when I switched on there was a 2" black bar on the right of the screen. Also at the bottom there are 'layers' as if I have many man windows open together. The laptop works fine within the smaller screen, but I would like to get I back to normal if possible - or is it beyond help?

I have done a system restore, to no avail.

The machine is Toshiba EQUIUM M40X-149

I am not very techie when it comes to these things, so any help in layman's terms would be greatly appreciated.......thanks.
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#2
phillpower2

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:welcome: RCK19

Have you tried hooking the notebook up to an external screen to see if the display is the same?
Please take and post a screenshot for us to have a look at;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.
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#3
RCK19

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Unfortunately I have not hooked up any other external screen to see what that does as I do not have means to do this...

However, I have tried to do a screen grab as detailed, however, it did not show the black bar, it simply showed the full screen. Therefore, as an alternative, I have taken and attached a digital shot in the hope that this illustrates it better for you.

Thanks.

Attached Thumbnails

  • Laptop Screen.JPG

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#4
phillpower2

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Thanks for the snapshot :thumbsup:
Before checking for a hardware issue such as a bad video ribbon or screen let us check the overall notebook performance, first check the Device Manager for any yellow ! or red Xs then see guidance below;

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop instructions :thumbsup:
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#5
RCK19

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Thank you - I have run the PCPitstop as detailed, whith URL as follows:

http://www.pcpitstop...?conid=24892595
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#6
phillpower2

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Thanks for the url :thumbsup:

Please return to the PCPitstop results and address the items that have a red X against them with the exception of the drivers as we will address them separately later, if you hover the cursor over the item you will be given a description of the issue and if you click on it you will be instructed how to correct the problem, post back when you have done this and meanwhile I will look through the reported findings.

Two things that I have noticed are 1: that you have almost no free storage space on your HDD which is risking HDD failure and loss of all data on it 2: you have two AV programs installed AVG free and Macafee, this is also bad as it actually leaves your system vulnerable to malware attack + it can make the system unstable as the programs fight for resources and this is in addition to the fact that AVs can eat up system resources and while AVG is very good it is also very greedy, see http://www.geekstogo...yware-software/ courtesy of our glorious leader admin.
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