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IE 8 and desktop icons locking up. [Solved]


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#61
CompCav

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I am going out to eat and will be back in about 2 hours or less.

Regards,

CompCav
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#62
helpme1962

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I get the cannot create file c:\users\chris'laptop\desktop\cmd.bat. I've tried to run fix3 twice and this is what I get.

Please advise
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#63
helpme1962

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I hit ok after that error message. Otl says its killing process, do not interrupt.
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#64
helpme1962

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It still doing the same thing, killing process. Its been a while now. The cpu light is going crazy. Desktop background is completely black. No shortcuts or file on the desktop showing.
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#65
helpme1962

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im stopping it now.
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#66
helpme1962

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I manually shut it down, waiting for your response.
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#67
CompCav

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Please use this modified fix file fix4.txt

Attached File  fix4.txt   346bytes   37 downloads

Follow the same steps with this file as in Post #60.

Regards,

CompCav
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#68
helpme1962

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I get the same error message as in post 62 with fix4
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#69
helpme1962

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I tried fix 4 again. I think it worked.

Here is a log.

========== OTL ==========
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Chris' laptop\Desktop\cmd.bat deleted successfully.
C:\Users\Chris' laptop\Desktop\cmd.txt deleted successfully.
< COPY C:\_OTL\MovedFiles\04282012_161042\C_ProgramData\545mhm10i165fb14p5igv7o722375a57e2657 C:\ProgramData\ /C >
C:\_OTL\MovedFiles\04282012_161042\C_ProgramData\545mhm10i165fb14p5igv7o722375a57e2657
0 file(s) copied.
C:\Users\Chris' laptop\Desktop\cmd.bat deleted successfully.
C:\Users\Chris' laptop\Desktop\cmd.txt deleted successfully.
< COPY C:\_OTL\MovedFiles\04282012_161042\C_Users\Chris' laptop\AppData\Local\545mhm10i165fb14p5igv7o722375a57e2657 C:\Users\Chris' laptop\AppData\Local\ /C >
The system cannot find the file specified.
C:\Users\Chris' laptop\Desktop\cmd.bat deleted successfully.
C:\Users\Chris' laptop\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.42.1 log created on 04282012_213205
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#70
CompCav

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Still missing the one with Chris' laptop as one of the sub directories.
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#71
CompCav

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We have an issue with the way that the directory Chris' Laptop is written it uses the apostrophe and that is a no no when using DOS commands to move files around.

So we will need to move it manually with copy/paste.


Step 1.

First we need to make sure file extensions are showing and all system and hidden files are visible.

  • Click Start >> Computer >>Organize
  • A menu appears, select Folders and search options
  • Click the View tab
  • Under Hidden files and folders click the button for Show hidden files, folders, and drives
  • Uncheck Hide extensions for known file types
  • Click Apply
  • Click OK


Step 2.

Now we wil retrieve the file.

  • Click on the C: drive
  • In the menu that comes up click on _OTL
  • Click on MovedFiles
  • Click on 04282012_161042
  • Click on C_Users
  • Click on Chris' laptop
  • Click on AppData
  • Click on Local
  • Right click on 545mhm10i165fb14p5igv7o722375a57e2657
  • Select copy

If the file is not there post back and we will copy it from one of the other locations.

You know have a copy of the file in memory.

  • Click the back arrow in the upper left corner until you are back at Hard Disk drive labeled C:
  • Click on C:
  • Click on Users
  • Click on Chris' laptop
  • Click on AppData
  • Click on Local
  • You should see several directories (including Temp) and a few files
  • In an open space beneath the last file, right click and select Paste
  • The file 545mhm10i165fb14p5igv7o722375a57e2657 should now be showing here.
  • Close the window and reboot the computer.



Please give me an update on the computer
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#72
helpme1962

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did what you said. Still have the fake window things going on. Black desktop, security essentials is disabled but a pop up comes up from it in orange that says windoes did not pass the genuine validation etc. Was I supposed to run otl again. I didnt. Just checking.

One note that I think is important There is a padlock on Chris'laptop folder icon under the root of c\users that I think appeared when this whole thing started a few days ago.
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#73
CompCav

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Please run RogueKiller again just like we did it in Post #2 Step 1.

The replacement of those two files was all we did so the issue with Windows genuine is a new issue.

I will wait to see the scans from RogueKiller before we check the Windows validation issue.

Regards,

CompCav
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#74
helpme1962

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I did all 3 steps for Rouge Killer, the scan, the delete and the fix shortcuts. I hope thats what you wanted me to do. Here are all 3 logs.

RogueKiller V7.3.3 [04/22/2012] by Tigzy
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.geekstogo...13-roguekiller/
Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7600 ) 32 bits version
Started in : Normal mode
User: Chris' laptop [Admin rights]
Mode: Scan -- Date: 04/28/2012 23:10:05

¤¤¤ Bad processes: 0 ¤¤¤

¤¤¤ Registry Entries: 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver: [LOADED] ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
˙ž1

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD2500BEKT-75A25T0 +++++
--- User ---
[MBR] ccfd6f062029fa488456bf8ef07cf726
[BSP] 8ccd4d5a9ffdc8a21e5b737b68011ff8 : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 12890 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 26480640 | Size: 225544 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[6].txt >>
RKreport[2].txt ; RKreport[3].txt ; RKreport[4].txt ; RKreport[5].txt ; RKreport[6].txt



RogueKiller V7.3.3 [04/22/2012] by Tigzy
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.geekstogo...13-roguekiller/
Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7600 ) 32 bits version
Started in : Normal mode
User: Chris' laptop [Admin rights]
Mode: Remove -- Date: 04/28/2012 23:11:11

¤¤¤ Bad processes: 0 ¤¤¤

¤¤¤ Registry Entries: 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver: [LOADED] ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
˙ž1

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD2500BEKT-75A25T0 +++++
--- User ---
[MBR] ccfd6f062029fa488456bf8ef07cf726
[BSP] 8ccd4d5a9ffdc8a21e5b737b68011ff8 : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 12890 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 26480640 | Size: 225544 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[7].txt >>
RKreport[2].txt ; RKreport[3].txt ; RKreport[4].txt ; RKreport[5].txt ; RKreport[6].txt ;
RKreport[7].txt



RogueKiller V7.3.3 [04/22/2012] by Tigzy
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.geekstogo...13-roguekiller/
Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7600 ) 32 bits version
Started in : Normal mode
User: Chris' laptop [Admin rights]
Mode: Shortcuts HJfix -- Date: 04/28/2012 23:11:45

¤¤¤ Bad processes: 0 ¤¤¤

¤¤¤ Driver: [LOADED] ¤¤¤

¤¤¤ File attributes restored: ¤¤¤
Desktop: Success 0 / Fail 0
Quick launch: Success 0 / Fail 0
Programs: Success 0 / Fail 0
Start menu: Success 0 / Fail 0
User folder: Success 35 / Fail 0
My documents: Success 0 / Fail 0
My favorites: Success 0 / Fail 0
My pictures: Success 0 / Fail 0
My music: Success 0 / Fail 0
My videos: Success 0 / Fail 0
Local drives: Success 5 / Fail 0
Backup: [NOT FOUND]

Drives:
[C:] \Device\HarddiskVolume3 -- 0x3 --> Restored
[D:] \Device\CdRom0 -- 0x5 --> Skipped

¤¤¤ Infection : ¤¤¤

Finished : << RKreport[8].txt >>
RKreport[2].txt ; RKreport[3].txt ; RKreport[4].txt ; RKreport[5].txt ; RKreport[6].txt ;
RKreport[7].txt ; RKreport[8].txt
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#75
CompCav

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You did great, now please check my PM to you about Windows key.


And.....


Scan with WVCheck:

Please download WVCheck and save it to the desktop.

Right-click on WVCheck.exe and select Run as Administrator then follow the prompts.
The scan may take some time depending on the Hard-Drive size.
Please post the contents of the notepad file WVCheck_1009_dd-mm-yyyy that can be located on the desktop.
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