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"you can't proxy across different primary domain" hotmai


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#16
sassa

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still the same and cant open msn :S
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#17
michaelg9

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Hello
Regarding your question about the best antivirus, there's no best antivirus, it all depends from your needs. However I would suggest Free Avast, which I can see you already installed it :D


Malwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.


Next:

Perform a full scan with Avast and delete anything found.
To do this, open avast, click Scan Computer tab and click Scan now sub-tab. Near Full system scan click Start.
When it's finished, post the tell me if it found anything. If it did, post the log here


Next:

Make sure your computer is up to date. Tutorial for this here
If you are asked to reboot after updating, please do so.

Next:

Follow this tutorial here
Then try to log into hotmail from Internet Explorer.
Tell me the results


Next:

Are there any more problems with your computer? How is it running?
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#18
sassa

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I removed avast coz since i downloaded it my computer is going crazy!!always freezing so i went back to microsoft essential
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#19
sassa

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the full system scan with avast did not show anything
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#20
sassa

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A trojan has been detected i removed it


Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.01.09

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Toshiba :: TOSHIBA-TOSH [administrator]

5/1/2012 8:37:34 PM
mbam-log-2012-05-01 (20-37-34).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 202893
Time elapsed: 2 minute(s), 57 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Toshiba\AppData\Local\Temp\BIT9303.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

(end)
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#21
sassa

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i tried hotmail in internet explorer and google chrome got same proxy thing and also when i tried to click on windows live i got this:

There is a problem with this website's security certificate.


The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Click here to close this webpage.
Continue to this website (not recommended).
More information


If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting.
When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.

For more information, see "Certificate Errors" in Internet Explorer Help.


and msn in hotmail not working at all
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#22
michaelg9

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Hmmm... <_<


Open up internet explorer but don't go to hotmail yet
Click Tools > Internet Options.
Go to Content tab and click Clear SSL State
Click the Advanced tab.
Under Reset Internet Explorer settings, click Reset. Then click Reset again.
When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
Start Internet Explorer again.
Go to https://account.live.com
Try to log in from there and tell me if the same problem exists


Next:

If the problem still persists, do this:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Files
    ping hotmail.com /c

  • Then click the Run Fix button at the top
  • A log will pop up, post it here.

Are there are any other computers at the same network with this computer? (your home?) If yes, please tell me if they have the same problem
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#23
sassa

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Sorrry for disturbing u really appreciate it
no this computer is the only at my house
same thing happened here is the otl log report



< ping hotmail.com /c >
Pinging hotmail.com [65.55.72.183] with 32 bytes of data:
Reply from 65.55.72.183: bytes=32 time=216ms TTL=238
Reply from 65.55.72.183: bytes=32 time=215ms TTL=238
Reply from 65.55.72.183: bytes=32 time=215ms TTL=238
Reply from 65.55.72.183: bytes=32 time=215ms TTL=238
Ping statistics for 65.55.72.183:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 215ms, Maximum = 216ms, Average = 215ms
C:\Users\Toshiba\Downloads\cmd.bat deleted successfully.
C:\Users\Toshiba\Downloads\cmd.txt deleted successfully.

OTL by OldTimer - Version 3.2.42.0 log created on 05012012_224037
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#24
sassa

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What about Avast and Microsoft essentials which to use?
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#25
michaelg9

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Hello

Sorry for the late reply

What about Avast and Microsoft essentials which to use?

They are both good, I'd suggest Avast but if you are having problems with it then use MS Essentials.


Is there a way for you to connect to a different network (not your home's one) with the computer you are having problems and try to go to hotmail to see if you still get the same problem?


Also did you go to windows updates and confirmed that you have the latest updates for your computer, as instructed in post #17?


Next:

When you try to connect with msn, what error code do you get?
Example:
Posted Image
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#26
sassa

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Hello
its ok no problem... well my laptop is up to date i didnt check on any other network however i tried opening from another laptop not getting same problem (different network) the messenger is working properly but there is in hotmail too (2nd tab on the left messenger ) thiis one is not working and its written messenger isnt available now...
for a day i didnt get the "you cant proxy ..)" and now i got it back :(
i have MSE as antivirus
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#27
michaelg9

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Hello

i tried opening from another laptop not getting same problem (different network)

That doesn't work. If you find a chance to connect this laptop to a different network, test hotmail and tell me if you get the same results.


Next:

When you try to connect with msn with your laptop, what error code do you get?
Example:
Posted Image
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#28
sassa

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i got on the same network but on my iphone safari same message for hotmail : you cant proxy..." first time it happened last night???
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#29
michaelg9

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Hello
If your phone has the same problem I believe that it has to do with your router. I'll consult the technicians first, but I'm thinking about a router reset.

I'll post back when I receive a reply from them

Don't Forget:
Please follow the instructions in my previous post to find the error code when trying to log in msn and post it here.
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#30
sassa

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msn working properly
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