[Essexboy]

No that looks good

So the Blue screens are now history, is the computer behaving itself otherwise ?

[missytrix24]

do those logs appear OK?

[Essexboy]

Yes the logs look good... Is the computer behaving now ?

[missytrix24]

Yes, thank you very much. I think my issue is resolved now. You've been great, I would have lost all my photos and videos if it wasn't for your help. and a big hug.

[Essexboy]

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
  
• Open My Computer.
  
• Select the Tools menu and click Folder Options.
  
• Select the View Tab.
  
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
  
• Click OK.

SPRING CLEAN

To manually create a new Restore Point

• Go to Control Panel and select System
  
• Select System
  
• On the left select System Protection and accept the warning if you get one
  
• Select System Protection Tab
  
• Select Create at the bottom
  
• Type in a name i.e. Clean
  
• Select Create

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools
  
• Right click Disc cleanup and select run as administrator
  
• Select Your main drive and accept the warning if you get one
  
• For a few moments the system will make some calculations
  
• Select the More Options tab
  
• In the System Restore and Shadow Backups select Clean up
  
• Select Delete on the pop up
  
• Select OK
  
• Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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