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Slow boot; Slow program start; No error messages


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#1
JimSellers

JimSellers

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My wife's computer has been slow for quite a while. It takes 3 minutes and five seconds from the first Windows screen to the "To Begin Click User Name" screen. It takes 59 seconds to start Firefox the first time after a new boot, but only about 5 seconds after that. Here's the OTL file. I see on the OTL screen, that it's checking for files newer than 30 days. I wonder if I should run it again for older files, as this computer has been very slow for a lot longer than 30 days. Thanks for the help. Cheers, Jim

OTL logfile created on: 4/26/2012 11:59:51 AM - Run 3
OTL by OldTimer - Version 3.2.42.1 Folder = C:\Documents and Settings\Val\My Documents\Downloads
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.99 Gb Total Physical Memory | 1.47 Gb Available Physical Memory | 74.01% Memory free
3.84 Gb Paging File | 3.48 Gb Available in Paging File | 90.59% Paging File free
Paging file location(s): c:\pagefile.sys 2046 4092 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 37.25 Gb Total Space | 5.77 Gb Free Space | 15.48% Space Free | Partition Type: NTFS

Computer Name: VALERIE | User Name: Val | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/04/26 10:25:35 | 000,595,968 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Val\My Documents\Downloads\OTL.exe
PRC - [2012/03/12 19:43:02 | 000,912,344 | ---- | M] (Mozilla Corporation) -- C:\Program Files\Mozilla Firefox\firefox.exe
PRC - [2011/06/15 15:16:48 | 000,997,920 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft Security Client\msseces.exe
PRC - [2011/04/27 15:39:26 | 000,011,736 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
PRC - [2011/04/25 17:52:37 | 000,041,296 | ---- | M] (AOL Inc.) -- C:\Program Files\AOL Desktop 9.6a\waol.exe
PRC - [2011/04/25 17:52:36 | 000,045,392 | ---- | M] (AOL Inc.) -- C:\Program Files\AOL Desktop 9.6a\shellmon.exe
PRC - [2011/02/01 05:54:46 | 000,185,640 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files\VERIZONDM\bin\tgsrvc.exe
PRC - [2011/02/01 05:54:42 | 000,206,120 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files\VERIZONDM\bin\sprtsvc.exe
PRC - [2008/04/13 20:12:19 | 001,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe
PRC - [2007/02/15 07:00:00 | 000,179,200 | ---- | M] (SEIKO EPSON CORPORATION) -- C:\WINDOWS\system32\spool\drivers\w32x86\3\E_FATICEA.EXE
PRC - [2006/10/23 08:50:35 | 000,046,640 | R--- | M] (AOL LLC) -- C:\Program Files\Common Files\aol\acs\AOLacsd.exe
PRC - [2005/03/14 13:05:02 | 000,069,632 | ---- | M] (HP) -- C:\WINDOWS\system32\HPZipm12.exe


========== Modules (No Company Name) ==========

MOD - [2012/03/12 19:43:04 | 001,014,232 | ---- | M] () -- C:\Program Files\Mozilla Firefox\js3250.dll
MOD - [2011/07/05 10:15:47 | 006,271,648 | ---- | M] () -- C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
MOD - [2011/04/25 17:52:37 | 000,048,640 | ---- | M] () -- C:\Program Files\AOL Desktop 9.6a\zlib.dll


========== Win32 Services (SafeList) ==========

SRV - File not found [Auto | Stopped] -- C:\DOCUME~1\Val\LOCALS~1\Temp\DX9\SessionLauncher.exe -- (SessionLauncher)
SRV - File not found [On_Demand | Stopped] -- C:\Program Files\NOS\bin\getPlus_Helper_3004.dll -- (nosGetPlusHelper) getPlus®
SRV - File not found [On_Demand | Stopped] -- %SystemRoot%\System32\appmgmts.dll -- (AppMgmt)
SRV - [2011/04/27 15:39:26 | 000,011,736 | ---- | M] (Microsoft Corporation) [Auto | Running] -- c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe -- (MsMpSvc)
SRV - [2011/02/01 05:54:46 | 000,185,640 | ---- | M] (SupportSoft, Inc.) [Auto | Running] -- C:\Program Files\VERIZONDM\bin\tgsrvc.exe -- (tgsrvc_verizondm) SupportSoft Repair Service (verizondm)
SRV - [2011/02/01 05:54:42 | 000,206,120 | ---- | M] (SupportSoft, Inc.) [Auto | Running] -- C:\Program Files\VERIZONDM\bin\sprtsvc.exe -- (sprtsvc_verizondm) SupportSoft Sprocket Service (verizondm)
SRV - [2008/05/14 11:32:18 | 000,309,744 | ---- | M] (Sonic Solutions) [Auto | Stopped] -- C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe -- (RoxLiveShare10)
SRV - [2008/05/14 11:32:10 | 000,166,384 | ---- | M] (Sonic Solutions) [Auto | Stopped] -- C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe -- (RoxWatch10)
SRV - [2008/05/14 11:31:38 | 001,120,752 | ---- | M] (Sonic Solutions) [On_Demand | Stopped] -- C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe -- (RoxMediaDB10)
SRV - [2006/10/23 08:50:35 | 000,046,640 | R--- | M] (AOL LLC) [On_Demand | Running] -- C:\Program Files\Common Files\aol\acs\AOLacsd.exe -- (AOL ACS)
SRV - [2005/03/14 13:05:02 | 000,069,632 | ---- | M] (HP) [Auto | Running] -- C:\WINDOWS\system32\HPZipm12.exe -- (Pml Driver HPZ12)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Stopped] -- -- (WDICA)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\drivers\UIUSys.sys -- (UIUSys)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRELI)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDCOMP)
DRV - File not found [Kernel | System | Stopped] -- -- (PCIDump)
DRV - File not found [Kernel | System | Stopped] -- -- (lbrtfdc)
DRV - File not found [Kernel | System | Stopped] -- -- (i2omgmt)
DRV - File not found [Kernel | System | Stopped] -- -- (Changer)
DRV - [2005/08/30 14:55:56 | 001,031,720 | ---- | M] (SigmaTel, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\sthda.sys -- (STHDA)
DRV - [2005/08/05 12:32:16 | 000,045,312 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\bcm4sbxp.sys -- (bcm4sbxp)
DRV - [2005/07/22 12:02:12 | 001,035,008 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\HSF_DPV.sys -- (HSF_DPV)
DRV - [2005/07/22 12:01:08 | 000,201,600 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\HSFHWAZL.sys -- (HSFHWAZL)
DRV - [2005/07/22 12:01:00 | 000,717,952 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\HSF_CNXT.sys -- (winachsf)
DRV - [2005/05/26 17:42:00 | 000,376,192 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\BCMWL5.SYS -- (BCM43XX)
DRV - [2003/01/10 17:13:04 | 000,033,588 | R--- | M] (America Online, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\wanatw4.sys -- (wanatw) WAN Miniport (ATW)
DRV - [2001/08/22 09:42:58 | 000,013,632 | ---- | M] (Dell Computer Corporation) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\omci.sys -- (OMCI)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\..\URLSearchHook: {f0e98552-8e47-4c6c-9b3a-11ab0549f94d} - C:\Program Files\AOL Toolbar\aoltb.dll (AOL L.L.C.)
IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...ferrer:source?}
IE - HKLM\..\SearchScopes\{443789B7-F39C-4b5c-9287-DA72D38F4FE6}: "URL" = http://slirsredirect...hromesbox-en-us

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Secondary Start Pages = http://my.verizon.com [binary data]
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.aol.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://www.msn.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-us
IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IE8SRC
IE - HKCU\..\SearchScopes\{443789B7-F39C-4b5c-9287-DA72D38F4FE6}: "URL" = http://slirsredirect...hromesbox-en-us
IE - HKCU\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.condui...&ctid=CT2611275
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.search.selectedEngine: "AOL Search"
FF - prefs.js..browser.startup.homepage: "http://www.aol.com"
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22
FF - prefs.js..extensions.enabledItems: [email protected]:1.0
FF - prefs.js..extensions.enabledItems: {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}:4.1.3.1
FF - prefs.js..extensions.enabledItems: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}:5.10.0.9560
FF - prefs.js..keyword.URL: "http://aolsearch.aol...archbox&query="


FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\MozillaPlugins\@checkpoint.com/FFApi: File not found
FF - HKLM\Software\MozillaPlugins\@ei.RecipeHub_2j.com/Plugin: C:\Program Files\RecipeHub_2jEI\Installr\1.bin\NP2jEISB.dll (Recipe Hub)
FF - HKLM\Software\MozillaPlugins\@Google.com/GoogleEarthPlugin: C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF - HKLM\Software\MozillaPlugins\@google.com/npPicasa3,version=3.0.0: C:\Program Files\Google\Picasa3\npPicasa3.dll (Google, Inc.)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\4.1.10111.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@viewpoint.com/VMP: C:\Program Files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll ()
FF - HKCU\Software\MozillaPlugins\@talk.google.com/GoogleTalkPlugin: C:\Documents and Settings\Val\Application Data\Mozilla\plugins\npgoogletalk.dll (Google)
FF - HKCU\Software\MozillaPlugins\@talk.google.com/O3DPlugin: C:\Documents and Settings\Val\Application Data\Mozilla\plugins\npgtpo3dautoplugin.dll ()
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Documents and Settings\Val\Local Settings\Application Data\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Documents and Settings\Val\Local Settings\Application Data\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 3.6.26\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2012/03/12 19:43:36 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 3.6.26\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins [2012/03/12 19:43:37 | 000,000,000 | ---D | M]

[2009/11/29 11:49:31 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Val\Application Data\Mozilla\Extensions
[2012/04/26 10:06:09 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Val\Application Data\Mozilla\Firefox\Profiles\9x790c4m.default\extensions
[2012/01/14 14:24:33 | 000,000,000 | ---D | M] (IE Tab 2 (FF 3.6+)) -- C:\Documents and Settings\Val\Application Data\Mozilla\Firefox\Profiles\9x790c4m.default\extensions\{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
[2012/04/26 10:06:09 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\extensions
[2012/03/15 18:52:25 | 000,000,000 | ---D | M] (Skype Click to Call) -- C:\Program Files\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
[2010/10/27 13:25:11 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
[2010/10/27 13:24:55 | 000,000,000 | ---D | M] (Java Quick Starter) -- C:\PROGRAM FILES\JAVA\JRE6\LIB\DEPLOY\JQS\FF
[2010/10/27 13:24:54 | 000,472,808 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files\mozilla firefox\plugins\npdeployJava1.dll

O1 HOSTS File: ([2010/10/27 10:05:35 | 000,000,027 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (Adobe PDF Reader Link Helper) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (Adobe Systems Incorporated)
O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found.
O2 - BHO: (AOL Toolbar Loader) - {3ef64538-8b54-4573-b48f-4d34b0238ab2} - C:\Program Files\AOL Toolbar\aoltb.dll (AOL L.L.C.)
O2 - BHO: (ZoneAlarm Toolbar) - {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - C:\Program Files\ZoneAlarm\prxtbZon2.dll (Conduit Ltd.)
O2 - BHO: (Skype Browser Helper) - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O3 - HKLM\..\Toolbar: (ZoneAlarm Toolbar) - {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - C:\Program Files\ZoneAlarm\prxtbZon2.dll (Conduit Ltd.)
O3 - HKLM\..\Toolbar: (AOL Toolbar) - {ba00b7b1-0351-477a-b948-23e3ee5a73d4} - C:\Program Files\AOL Toolbar\aoltb.dll (AOL L.L.C.)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (ZoneAlarm Toolbar) - {66F2E20D-0DA8-4C11-A9C8-DD8477B88ACD} - C:\Program Files\ZoneAlarm\prxtbZon2.dll (Conduit Ltd.)
O3 - HKCU\..\Toolbar\WebBrowser: (AOL Toolbar) - {BA00B7B1-0351-477A-B948-23E3EE5A73D4} - C:\Program Files\AOL Toolbar\aoltb.dll (AOL L.L.C.)
O4 - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4 - HKCU..\Run: [AOL Fast Start] C:\Program Files\AOL Desktop 9.6a\AOL.EXE (AOL Inc.)
O4 - HKCU..\Run: [EPSON Stylus CX8400 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICEA.EXE (SEIKO EPSON CORPORATION)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoCDBurning = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveAutoRun = 67108863
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 323
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 323
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveAutoRun = 67108863
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O9 - Extra Button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O9 - Extra 'Tools' menuitem : Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O15 - HKCU\..Trusted Domains: aol.com ([objects] * is out of zone range - 5)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} http://download.micr...heckControl.cab (Windows Genuine Advantage Validation Tool)
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} http://cdn.scan.onec...lscbase6770.cab (Windows Live Safety Center Base Module)
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} http://www.update.mi...b?1259155552875 (MUWebControl Class)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_22)
O16 - DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_22)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_22)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.)
O16 - DPF: DirectAnimation Java Classes file://C:\WINDOWS\Java\classes\dajava.cab (Reg Error: Key error.)
O16 - DPF: Microsoft XML Parser for Java file://C:\WINDOWS\Java\classes\xmldso.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{6355BB54-1AAF-4802-933F-6AC5DFEA7D44}: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{B6646CBE-9638-47D2-96D8-89C6761B877C}: DhcpNameServer = 192.168.1.1
O18 - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\WINDOWS\system32\userinit.exe) - C:\WINDOWS\system32\userinit.exe (Microsoft Corporation)
O24 - Desktop WallPaper: C:\WINDOWS\Web\Wallpaper\Bliss.bmp
O24 - Desktop BackupWallPaper: C:\WINDOWS\Web\Wallpaper\Bliss.bmp
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/11/24 20:30:26 | 000,000,000 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)

========== Files/Folders - Created Within 30 Days ==========


========== Files - Modified Within 30 Days ==========

[2012/04/26 12:02:00 | 000,000,418 | -H-- | M] () -- C:\WINDOWS\tasks\User_Feed_Synchronization-{F0EBB1EB-1C2C-4FDE-8E69-8AE1C9A7C57B}.job
[2012/04/26 12:01:00 | 000,000,880 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineUA.job
[2012/04/26 11:59:01 | 000,000,970 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskUserS-1-5-21-484763869-507921405-1801674531-1004UA.job
[2012/04/26 11:52:48 | 000,000,876 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineCore.job
[2012/04/26 11:51:29 | 000,000,424 | -H-- | M] () -- C:\WINDOWS\tasks\MP Scheduled Scan.job
[2012/04/26 11:44:42 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2012/04/26 11:44:40 | 2138,505,216 | -HS- | M] () -- C:\hiberfil.sys
[2012/04/26 08:59:00 | 000,000,918 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskUserS-1-5-21-484763869-507921405-1801674531-1004Core.job
[2012/04/21 12:51:30 | 000,002,228 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2012/04/13 21:47:36 | 000,001,374 | ---- | M] () -- C:\WINDOWS\imsins.BAK
[2012/04/11 20:38:00 | 000,000,284 | ---- | M] () -- C:\WINDOWS\tasks\AppleSoftwareUpdate.job
[2012/03/28 09:21:26 | 000,635,116 | ---- | M] () -- C:\Documents and Settings\Val\My Documents\PrayerGuide2012.pdf

========== Files Created - No Company Name ==========

[2012/03/28 09:21:20 | 000,635,116 | ---- | C] () -- C:\Documents and Settings\Val\My Documents\PrayerGuide2012.pdf
[2012/02/15 10:07:45 | 000,003,072 | ---- | C] () -- C:\WINDOWS\System32\iacenc.dll
[2011/02/17 11:24:07 | 000,103,193 | ---- | C] () -- C:\WINDOWS\hpoins08.dat
[2011/02/17 11:24:07 | 000,004,445 | ---- | C] () -- C:\WINDOWS\hpomdl08.dat
[2011/02/17 11:23:38 | 000,077,824 | ---- | C] () -- C:\WINDOWS\System32\hpzids01.dll
[2010/10/26 19:14:08 | 000,004,569 | ---- | C] () -- C:\WINDOWS\System32\secupd.dat

========== LOP Check ==========

[2009/11/26 10:45:39 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\EPSON
[2011/04/25 11:20:23 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\SupportSoft
[2009/11/26 22:05:23 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Uninstall
[2009/11/25 03:18:33 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Viewpoint
[2009/12/07 09:57:45 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Val\Application Data\ACD Systems
[2010/07/10 12:56:37 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Val\Application Data\CheckPoint
[2009/11/29 11:31:43 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Val\Application Data\EPSON
[2010/02/09 14:54:40 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Val\Application Data\GARMIN
[2012/04/26 11:51:29 | 000,000,424 | -H-- | M] () -- C:\WINDOWS\Tasks\MP Scheduled Scan.job
[2012/04/26 12:07:00 | 000,000,418 | -H-- | M] () -- C:\WINDOWS\Tasks\User_Feed_Synchronization-{F0EBB1EB-1C2C-4FDE-8E69-8AE1C9A7C57B}.job

========== Purity Check ==========



< End of report >
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#2
Gammo

Gammo

    Trusted Helper

  • Malware Removal
  • 2,299 posts
Hello and welcome to Geekstogo!

We apologize for the delay in responding to your request for help.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

If you haven't done so yet, please go to Malware and Spyware Cleaning Guide and follow the steps instructed there. If you have already done this, we still need a new log to see what has changed since you originally posted your problem.

We need to create an OTL Report
Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Check the box that says Scan All Users.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.
  • 0

#3
JimSellers

JimSellers

    Member

  • Topic Starter
  • Member
  • PipPip
  • 97 posts
Gammo,

Thanks for the reply. I forgot to mention in my initial communication that I did run MalwareBytes about two weeks ago, and it found nothing. Here is the OTL.txt report. There was no Extra.txt report either opened on screen, or in the "desktop" folder, where OTL was downloaded. I'll be standing by, and thanks. Jim

OTL logfile created on: 4/29/2012 9:02:30 AM - Run 4
OTL by OldTimer - Version 3.2.42.1 Folder = C:\Documents and Settings\Val\Desktop
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.99 Gb Total Physical Memory | 1.52 Gb Available Physical Memory | 76.12% Memory free
3.84 Gb Paging File | 3.51 Gb Available in Paging File | 91.52% Paging File free
Paging file location(s): c:\pagefile.sys 2046 4092 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 37.25 Gb Total Space | 5.77 Gb Free Space | 15.49% Space Free | Partition Type: NTFS

Computer Name: VALERIE | User Name: Val | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/04/29 08:57:27 | 000,595,968 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Val\Desktop\OTL.exe
PRC - [2012/03/26 17:08:12 | 000,931,200 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft Security Client\msseces.exe
PRC - [2012/03/26 17:03:40 | 000,011,552 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\MsMpEng.exe
PRC - [2011/04/25 17:52:37 | 000,041,296 | ---- | M] (AOL Inc.) -- C:\Program Files\AOL Desktop 9.6a\waol.exe
PRC - [2011/04/25 17:52:36 | 000,045,392 | ---- | M] (AOL Inc.) -- C:\Program Files\AOL Desktop 9.6a\shellmon.exe
PRC - [2011/02/01 05:54:46 | 000,185,640 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files\VERIZONDM\bin\tgsrvc.exe
PRC - [2011/02/01 05:54:42 | 000,206,120 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files\VERIZONDM\bin\sprtsvc.exe
PRC - [2010/03/08 03:27:49 | 000,041,800 | ---- | M] (AOL Inc.) -- C:\Program Files\Common Files\aol\1259283473\ee\aolsoftware.exe
PRC - [2008/04/13 20:12:19 | 001,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe
PRC - [2007/02/15 07:00:00 | 000,179,200 | ---- | M] (SEIKO EPSON CORPORATION) -- C:\WINDOWS\system32\spool\drivers\w32x86\3\E_FATICEA.EXE
PRC - [2006/10/23 08:50:35 | 000,046,640 | R--- | M] (AOL LLC) -- C:\Program Files\Common Files\aol\acs\AOLacsd.exe


========== Modules (No Company Name) ==========

MOD - [2011/04/25 17:52:37 | 000,048,640 | ---- | M] () -- C:\Program Files\AOL Desktop 9.6a\zlib.dll
MOD - [2007/05/11 01:50:00 | 000,017,024 | ---- | M] () -- C:\Program Files\Adobe\Reader 8.0\Reader\ViewerPS.dll


========== Win32 Services (SafeList) ==========

SRV - File not found [Auto | Stopped] -- C:\DOCUME~1\Val\LOCALS~1\Temp\DX9\SessionLauncher.exe -- (SessionLauncher)
SRV - File not found [On_Demand | Stopped] -- C:\Program Files\NOS\bin\getPlus_Helper_3004.dll -- (nosGetPlusHelper) getPlus®
SRV - File not found [On_Demand | Stopped] -- %SystemRoot%\System32\appmgmts.dll -- (AppMgmt)
SRV - [2012/03/26 17:03:40 | 000,011,552 | ---- | M] (Microsoft Corporation) [Auto | Running] -- c:\Program Files\Microsoft Security Client\MsMpEng.exe -- (MsMpSvc)
SRV - [2011/02/01 05:54:46 | 000,185,640 | ---- | M] (SupportSoft, Inc.) [Auto | Running] -- C:\Program Files\VERIZONDM\bin\tgsrvc.exe -- (tgsrvc_verizondm) SupportSoft Repair Service (verizondm)
SRV - [2011/02/01 05:54:42 | 000,206,120 | ---- | M] (SupportSoft, Inc.) [Auto | Running] -- C:\Program Files\VERIZONDM\bin\sprtsvc.exe -- (sprtsvc_verizondm) SupportSoft Sprocket Service (verizondm)
SRV - [2008/05/14 11:32:18 | 000,309,744 | ---- | M] (Sonic Solutions) [Auto | Stopped] -- C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe -- (RoxLiveShare10)
SRV - [2008/05/14 11:32:10 | 000,166,384 | ---- | M] (Sonic Solutions) [Auto | Stopped] -- C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe -- (RoxWatch10)
SRV - [2008/05/14 11:31:38 | 001,120,752 | ---- | M] (Sonic Solutions) [On_Demand | Stopped] -- C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe -- (RoxMediaDB10)
SRV - [2006/10/23 08:50:35 | 000,046,640 | R--- | M] (AOL LLC) [On_Demand | Running] -- C:\Program Files\Common Files\aol\acs\AOLacsd.exe -- (AOL ACS)
SRV - [2005/03/14 13:05:02 | 000,069,632 | ---- | M] (HP) [Auto | Stopped] -- C:\WINDOWS\system32\HPZipm12.exe -- (Pml Driver HPZ12)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Stopped] -- -- (WDICA)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\drivers\UIUSys.sys -- (UIUSys)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRELI)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDCOMP)
DRV - File not found [Kernel | System | Stopped] -- -- (PCIDump)
DRV - File not found [Kernel | System | Stopped] -- -- (lbrtfdc)
DRV - File not found [Kernel | System | Stopped] -- -- (i2omgmt)
DRV - File not found [Kernel | System | Stopped] -- -- (Changer)
DRV - [2005/08/30 14:55:56 | 001,031,720 | ---- | M] (SigmaTel, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\sthda.sys -- (STHDA)
DRV - [2005/08/05 12:32:16 | 000,045,312 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\bcm4sbxp.sys -- (bcm4sbxp)
DRV - [2005/07/22 12:02:12 | 001,035,008 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\HSF_DPV.sys -- (HSF_DPV)
DRV - [2005/07/22 12:01:08 | 000,201,600 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\HSFHWAZL.sys -- (HSFHWAZL)
DRV - [2005/07/22 12:01:00 | 000,717,952 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\HSF_CNXT.sys -- (winachsf)
DRV - [2005/05/26 17:42:00 | 000,376,192 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\BCMWL5.SYS -- (BCM43XX)
DRV - [2003/01/10 17:13:04 | 000,033,588 | R--- | M] (America Online, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\wanatw4.sys -- (wanatw) WAN Miniport (ATW)
DRV - [2001/08/22 09:42:58 | 000,013,632 | ---- | M] (Dell Computer Corporation) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\omci.sys -- (OMCI)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\..\URLSearchHook: {f0e98552-8e47-4c6c-9b3a-11ab0549f94d} - C:\Program Files\AOL Toolbar\aoltb.dll (AOL L.L.C.)
IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...ferrer:source?}
IE - HKLM\..\SearchScopes\{443789B7-F39C-4b5c-9287-DA72D38F4FE6}: "URL" = http://slirsredirect...hromesbox-en-us


IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\S-1-5-21-484763869-507921405-1801674531-1004\SOFTWARE\Microsoft\Internet Explorer\Main,Secondary Start Pages = http://my.verizon.com [binary data]
IE - HKU\S-1-5-21-484763869-507921405-1801674531-1004\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.aol.com
IE - HKU\S-1-5-21-484763869-507921405-1801674531-1004\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://www.msn.com/
IE - HKU\S-1-5-21-484763869-507921405-1801674531-1004\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-us
IE - HKU\S-1-5-21-484763869-507921405-1801674531-1004\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKU\S-1-5-21-484763869-507921405-1801674531-1004\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IE8SRC
IE - HKU\S-1-5-21-484763869-507921405-1801674531-1004\..\SearchScopes\{443789B7-F39C-4b5c-9287-DA72D38F4FE6}: "URL" = http://slirsredirect...hromesbox-en-us
IE - HKU\S-1-5-21-484763869-507921405-1801674531-1004\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.condui...&ctid=CT2611275
IE - HKU\S-1-5-21-484763869-507921405-1801674531-1004\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.search.selectedEngine: "AOL Search"
FF - prefs.js..browser.startup.homepage: "http://www.aol.com"
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22
FF - prefs.js..extensions.enabledItems: [email protected]:1.0
FF - prefs.js..extensions.enabledItems: {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}:4.1.3.1
FF - prefs.js..extensions.enabledItems: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}:5.10.0.9560
FF - prefs.js..keyword.URL: "http://aolsearch.aol...archbox&query="


FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\MozillaPlugins\@checkpoint.com/FFApi: File not found
FF - HKLM\Software\MozillaPlugins\@ei.RecipeHub_2j.com/Plugin: C:\Program Files\RecipeHub_2jEI\Installr\1.bin\NP2jEISB.dll (Recipe Hub)
FF - HKLM\Software\MozillaPlugins\@Google.com/GoogleEarthPlugin: C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF - HKLM\Software\MozillaPlugins\@google.com/npPicasa3,version=3.0.0: C:\Program Files\Google\Picasa3\npPicasa3.dll (Google, Inc.)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\4.1.10111.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@viewpoint.com/VMP: C:\Program Files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll ()
FF - HKCU\Software\MozillaPlugins\@talk.google.com/GoogleTalkPlugin: C:\Documents and Settings\Val\Application Data\Mozilla\plugins\npgoogletalk.dll (Google)
FF - HKCU\Software\MozillaPlugins\@talk.google.com/O3DPlugin: C:\Documents and Settings\Val\Application Data\Mozilla\plugins\npgtpo3dautoplugin.dll ()
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Documents and Settings\Val\Local Settings\Application Data\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Documents and Settings\Val\Local Settings\Application Data\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 3.6.26\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2012/04/28 13:36:16 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 3.6.26\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins [2012/03/12 19:43:37 | 000,000,000 | ---D | M]

[2009/11/29 11:49:31 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Val\Application Data\Mozilla\Extensions
[2012/04/28 13:46:26 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Val\Application Data\Mozilla\Firefox\Profiles\9x790c4m.default\extensions
[2012/01/14 14:24:33 | 000,000,000 | ---D | M] (IE Tab 2 (FF 3.6+)) -- C:\Documents and Settings\Val\Application Data\Mozilla\Firefox\Profiles\9x790c4m.default\extensions\{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
[2012/04/28 13:46:26 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\extensions
[2012/03/15 18:52:25 | 000,000,000 | ---D | M] (Skype Click to Call) -- C:\Program Files\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
[2010/10/27 13:25:11 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
[2010/10/27 13:24:55 | 000,000,000 | ---D | M] (Java Quick Starter) -- C:\PROGRAM FILES\JAVA\JRE6\LIB\DEPLOY\JQS\FF
[2010/10/27 13:24:54 | 000,472,808 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files\mozilla firefox\plugins\npdeployJava1.dll

O1 HOSTS File: ([2010/10/27 10:05:35 | 000,000,027 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (Adobe PDF Reader Link Helper) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (Adobe Systems Incorporated)
O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found.
O2 - BHO: (AOL Toolbar Loader) - {3ef64538-8b54-4573-b48f-4d34b0238ab2} - C:\Program Files\AOL Toolbar\aoltb.dll (AOL L.L.C.)
O2 - BHO: (ZoneAlarm Toolbar) - {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - C:\Program Files\ZoneAlarm\prxtbZon2.dll (Conduit Ltd.)
O2 - BHO: (Skype Browser Helper) - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O3 - HKLM\..\Toolbar: (ZoneAlarm Toolbar) - {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - C:\Program Files\ZoneAlarm\prxtbZon2.dll (Conduit Ltd.)
O3 - HKLM\..\Toolbar: (AOL Toolbar) - {ba00b7b1-0351-477a-b948-23e3ee5a73d4} - C:\Program Files\AOL Toolbar\aoltb.dll (AOL L.L.C.)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKU\S-1-5-21-484763869-507921405-1801674531-1004\..\Toolbar\WebBrowser: (ZoneAlarm Toolbar) - {66F2E20D-0DA8-4C11-A9C8-DD8477B88ACD} - C:\Program Files\ZoneAlarm\prxtbZon2.dll (Conduit Ltd.)
O3 - HKU\S-1-5-21-484763869-507921405-1801674531-1004\..\Toolbar\WebBrowser: (AOL Toolbar) - {BA00B7B1-0351-477A-B948-23E3EE5A73D4} - C:\Program Files\AOL Toolbar\aoltb.dll (AOL L.L.C.)
O4 - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4 - HKU\S-1-5-21-484763869-507921405-1801674531-1004..\Run: [AOL Fast Start] C:\Program Files\AOL Desktop 9.6a\AOL.EXE (AOL Inc.)
O4 - HKU\S-1-5-21-484763869-507921405-1801674531-1004..\Run: [EPSON Stylus CX8400 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICEA.EXE (SEIKO EPSON CORPORATION)
O4 - HKU\.DEFAULT..\RunOnce: [tscuninstall] C:\WINDOWS\system32\tscupgrd.exe (Microsoft Corporation)
O4 - HKU\S-1-5-18..\RunOnce: [tscuninstall] C:\WINDOWS\system32\tscupgrd.exe (Microsoft Corporation)
O4 - HKU\S-1-5-21-484763869-507921405-1801674531-1004..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\System32\Macromed\Flash\FlashUtil10m_ActiveX.exe (Adobe Systems, Inc.)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoCDBurning = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveAutoRun = 67108863
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 323
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 323
O7 - HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveAutoRun = 67108863
O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 323
O7 - HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveAutoRun = 67108863
O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-21-484763869-507921405-1801674531-1004\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-484763869-507921405-1801674531-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 323
O7 - HKU\S-1-5-21-484763869-507921405-1801674531-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveAutoRun = 67108863
O7 - HKU\S-1-5-21-484763869-507921405-1801674531-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O9 - Extra Button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O9 - Extra 'Tools' menuitem : Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O15 - HKU\S-1-5-21-484763869-507921405-1801674531-1004\..Trusted Domains: aol.com ([objects] * is out of zone range - 5)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} http://download.micr...heckControl.cab (Windows Genuine Advantage Validation Tool)
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} http://cdn.scan.onec...lscbase6770.cab (Windows Live Safety Center Base Module)
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} http://www.update.mi...b?1259155552875 (MUWebControl Class)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_22)
O16 - DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_22)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_22)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.)
O16 - DPF: DirectAnimation Java Classes file://C:\WINDOWS\Java\classes\dajava.cab (Reg Error: Key error.)
O16 - DPF: Microsoft XML Parser for Java file://C:\WINDOWS\Java\classes\xmldso.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1 71.242.0.12
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{B6646CBE-9638-47D2-96D8-89C6761B877C}: DhcpNameServer = 192.168.1.1 71.242.0.12
O18 - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\WINDOWS\system32\userinit.exe) - C:\WINDOWS\system32\userinit.exe (Microsoft Corporation)
O24 - Desktop WallPaper: C:\WINDOWS\Web\Wallpaper\Bliss.bmp
O24 - Desktop BackupWallPaper: C:\WINDOWS\Web\Wallpaper\Bliss.bmp
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/11/24 20:30:26 | 000,000,000 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)

========== Files/Folders - Created Within 30 Days ==========

[2012/04/29 08:57:18 | 000,595,968 | ---- | C] (OldTimer Tools) -- C:\Documents and Settings\Val\Desktop\OTL.exe
[2012/04/29 08:35:00 | 000,000,000 | ---D | C] -- C:\WINDOWS\LastGood

========== Files - Modified Within 30 Days ==========

[2012/04/29 09:07:00 | 000,000,418 | -H-- | M] () -- C:\WINDOWS\tasks\User_Feed_Synchronization-{F0EBB1EB-1C2C-4FDE-8E69-8AE1C9A7C57B}.job
[2012/04/29 09:01:02 | 000,000,880 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineUA.job
[2012/04/29 09:01:02 | 000,000,876 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineCore.job
[2012/04/29 08:59:03 | 000,000,970 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskUserS-1-5-21-484763869-507921405-1801674531-1004UA.job
[2012/04/29 08:59:02 | 000,000,918 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskUserS-1-5-21-484763869-507921405-1801674531-1004Core.job
[2012/04/29 08:57:27 | 000,595,968 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Val\Desktop\OTL.exe
[2012/04/29 08:46:24 | 000,000,384 | -H-- | M] () -- C:\WINDOWS\tasks\Microsoft Antimalware Scheduled Scan.job
[2012/04/29 08:45:12 | 000,000,366 | -H-- | M] () -- C:\WINDOWS\tasks\MpIdleTask.job
[2012/04/29 08:36:48 | 000,001,945 | ---- | M] () -- C:\WINDOWS\epplauncher.mif
[2012/04/28 13:31:37 | 000,000,220 | ---- | M] () -- C:\WINDOWS\EXCEL.INI
[2012/04/27 14:56:12 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2012/04/27 14:56:09 | 2138,505,216 | -HS- | M] () -- C:\hiberfil.sys
[2012/04/26 13:34:18 | 000,000,281 | RHS- | M] () -- C:\boot.ini
[2012/04/21 12:51:30 | 000,002,228 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2012/04/13 21:47:36 | 000,001,374 | ---- | M] () -- C:\WINDOWS\imsins.BAK
[2012/04/11 20:38:00 | 000,000,284 | ---- | M] () -- C:\WINDOWS\tasks\AppleSoftwareUpdate.job

========== Files Created - No Company Name ==========

[2012/04/29 08:46:23 | 000,000,384 | -H-- | C] () -- C:\WINDOWS\tasks\Microsoft Antimalware Scheduled Scan.job
[2012/04/29 08:45:11 | 000,000,366 | -H-- | C] () -- C:\WINDOWS\tasks\MpIdleTask.job
[2012/04/29 08:36:29 | 000,001,698 | ---- | C] () -- C:\Documents and Settings\All Users\Start Menu\Programs\Microsoft Security Essentials.lnk
[2012/02/15 10:07:45 | 000,003,072 | ---- | C] () -- C:\WINDOWS\System32\iacenc.dll
[2011/02/17 11:24:07 | 000,103,193 | ---- | C] () -- C:\WINDOWS\hpoins08.dat
[2011/02/17 11:24:07 | 000,004,445 | ---- | C] () -- C:\WINDOWS\hpomdl08.dat
[2011/02/17 11:23:38 | 000,077,824 | ---- | C] () -- C:\WINDOWS\System32\hpzids01.dll
[2010/10/26 19:14:08 | 000,004,569 | ---- | C] () -- C:\WINDOWS\System32\secupd.dat

========== LOP Check ==========

[2009/11/26 10:45:39 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\EPSON
[2011/04/25 11:20:23 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\SupportSoft
[2009/11/26 22:05:23 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Uninstall
[2009/11/25 03:18:33 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Viewpoint
[2011/07/03 11:00:58 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Friend\Application Data\ACD Systems
[2009/12/07 09:57:45 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Val\Application Data\ACD Systems
[2010/07/10 12:56:37 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Val\Application Data\CheckPoint
[2009/11/29 11:31:43 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Val\Application Data\EPSON
[2010/02/09 14:54:40 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Val\Application Data\GARMIN
[2012/04/29 08:45:12 | 000,000,366 | -H-- | M] () -- C:\WINDOWS\Tasks\MpIdleTask.job
[2012/04/29 09:07:00 | 000,000,418 | -H-- | M] () -- C:\WINDOWS\Tasks\User_Feed_Synchronization-{F0EBB1EB-1C2C-4FDE-8E69-8AE1C9A7C57B}.job

========== Purity Check ==========



< End of report >
  • 0

#4
Gammo

Gammo

    Trusted Helper

  • Malware Removal
  • 2,299 posts
Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL
    IE - HKU\S-1-5-21-484763869-507921405-1801674531-1004\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.condui...&ctid=CT2611275
    FF - HKLM\Software\MozillaPlugins\@ei.RecipeHub_2j.com/Plugin: C:\Program Files\RecipeHub_2jEI\Installr\1.bin\NP2jEISB.dll (Recipe Hub)
    FF - HKLM\Software\MozillaPlugins\@viewpoint.com/VMP: C:\Program Files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll ()
    O2 - BHO: (ZoneAlarm Toolbar) - {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - C:\Program Files\ZoneAlarm\prxtbZon2.dll (Conduit Ltd.)
    O3 - HKLM\..\Toolbar: (ZoneAlarm Toolbar) - {66f2e20d-0da8-4c11-a9c8-dd8477b88acd} - C:\Program Files\ZoneAlarm\prxtbZon2.dll (Conduit Ltd.)
    O3 - HKU\S-1-5-21-484763869-507921405-1801674531-1004\..\Toolbar\WebBrowser: (ZoneAlarm Toolbar) - {66F2E20D-0DA8-4C11-A9C8-DD8477B88ACD} - C:\Program Files\ZoneAlarm\prxtbZon2.dll (Conduit Ltd.)
    [2009/11/25 03:18:33 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Viewpoint
    
    :Services
    
    :Reg
    
    :Files
    ipconfig /flushdns /c
    C:\Program Files\RecipeHub_2jEI
    C:\Program Files\Viewpoint
    C:\Program Files\ZoneAlarm
    
    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [emptyflash]
    [createrestorepoint]
    [reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done



Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.




Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks

    Posted Image

    Posted Image
  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.



Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
  • 0

#5
JimSellers

JimSellers

    Member

  • Topic Starter
  • Member
  • PipPip
  • 97 posts
After running Malwarebytes, no "Show Results" option. I guess that's because it didn't find any problems. Here's the log, and the Combofix log as well. The computer still takes three minutes from the first Windows screen to the "To Begin Click User Name" screen, and it still takes 59 seconds to start Firefox the first time after a new boot, but only about 5 seconds after that. As far as I can see it’s the same. Thanks, and I’ll be awating suggestions. Cheers, Jim

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.29.03

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Val :: VALERIE [administrator]

4/29/2012 12:25:21 PM
mbam-log-2012-04-29 (12-25-21).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 223973
Time elapsed: 8 minute(s), 43 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



Combofix. log

ComboFix 12-04-29.01 - Val 04/29/2012 12:53:52.4.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2039.1413 [GMT -4:00]
Running from: c:\documents and settings\Val\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\Val\Application Data\ACD Systems\ACDSee\ImageDB.ddf
c:\documents and settings\Val\Desktop\Search.lnk
c:\documents and settings\Val\WINDOWS
c:\windows\EventSystem.log
c:\windows\system32\dllcache\wmpvis.dll
c:\windows\system32\drivers\etc\hosts.ics
.
.
((((((((((((((((((((((((( Files Created from 2012-03-28 to 2012-04-29 )))))))))))))))))))))))))))))))
.
.
2012-04-29 16:41 . 2012-04-29 16:41 56200 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{24E5BD3D-546D-479A-8A95-931A3150831E}\offreg.dll
2012-04-29 13:58 . 2012-04-29 13:58 -------- d-----w- C:\_OTL
2012-04-29 12:35 . 2012-04-13 07:36 6734704 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{24E5BD3D-546D-479A-8A95-931A3150831E}\mpengine.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-04-13 07:36 . 2010-10-30 08:48 6734704 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2012-04-04 19:56 . 2011-09-22 13:34 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-03-22 19:12 . 2012-03-22 19:12 4435968 ----a-w- c:\windows\system32\GPhotos.scr
2012-03-21 00:44 . 2012-03-21 00:44 171064 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2012-03-01 11:01 . 2006-06-23 15:33 916992 ----a-w- c:\windows\system32\wininet.dll
2012-03-01 11:01 . 2002-09-03 16:39 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-03-01 11:01 . 2002-09-03 16:35 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-02-29 14:10 . 2002-09-03 17:12 177664 ----a-w- c:\windows\system32\wintrust.dll
2012-02-29 14:10 . 2002-09-03 16:35 148480 ----a-w- c:\windows\system32\imagehlp.dll
2012-02-29 12:17 . 2004-08-04 10:00 385024 ----a-w- c:\windows\system32\html.iec
2012-02-03 09:22 . 2002-09-03 17:11 1860096 ----a-w- c:\windows\system32\win32k.sys
2012-01-31 12:44 . 2010-07-26 20:19 237072 ------w- c:\windows\system32\MpSigStub.exe
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AOL Fast Start"="c:\program files\AOL Desktop 9.6a\AOL.EXE" [2011-04-25 42320]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-03-18 421888]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2012-03-26 931200]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"Malwarebytes Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2012-04-04 462408]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-02-26 437160]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"tscuninstall"="c:\windows\system32\tscupgrd.exe" [2004-08-04 44544]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=c:\windows\pss\Microsoft Office.lnkCommon Startup
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^WinZip Quick Pick.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\WinZip Quick Pick.lnk
backup=c:\windows\pss\WinZip Quick Pick.lnkCommon Startup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Dell Wireless Manager UI]
c:\windows\system32\WLTRAY [X]
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2008-10-15 06:04 39792 ----a-w- c:\program files\Adobe\Reader 8.0\Reader\reader_sl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AOL Fast Start]
2011-04-25 21:52 42320 ----a-w- c:\program files\AOL Desktop 9.6a\aol.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CXMon]
2001-08-09 22:06 45056 ----a-w- c:\program files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_monitor.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Update]
2010-05-30 14:02 136176 ----atw- c:\documents and settings\Val\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HostManager]
2010-03-08 07:27 41800 ----a-w- c:\program files\Common Files\aol\1259283473\ee\aolsoftware.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\igfxhkcmd]
2005-07-19 23:06 77824 ----a-w- c:\windows\system32\hkcmd.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\igfxpers]
2005-07-19 23:10 114688 ----a-w- c:\windows\system32\igfxpers.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\igfxtray]
2005-07-19 23:09 94208 ----a-w- c:\windows\system32\igfxtray.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
2008-04-14 00:12 1695232 ----a-w- c:\program files\Messenger\msmsgs.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PDVDDXSrv]
2007-09-17 16:56 124200 ----a-w- c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2010-03-18 01:53 421888 ----a-w- c:\program files\QuickTime\QTTask.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RoxWatchTray]
2008-05-14 15:31 244208 ----a-w- c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Share-to-Web Namespace Daemon]
2001-07-03 14:11 57344 ----a-w- c:\program files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SigmatelSysTrayApp]
2005-08-24 12:42 393216 ----a-w- c:\windows\stsystra.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Skype]
2011-10-13 14:27 17351304 ----a-r- c:\program files\Skype\Phone\Skype.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2010-05-14 15:44 248552 ----a-w- c:\program files\Common Files\Java\Java Update\jusched.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SynTPEnh]
2005-06-24 19:36 729178 ----a-w- c:\program files\Synaptics\SynTP\SynTPEnh.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\VERIZONDM]
2011-02-01 09:54 206120 ----a-w- c:\program files\VERIZONDM\bin\sprtcmd.exe
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Common Files\\aol\\acs\\AOLDial.exe"=
"c:\\Program Files\\Common Files\\aol\\acs\\AOLacsd.exe"=
"c:\\Program Files\\AOL 9.5\\waol.exe"=
"c:\\Program Files\\Common Files\\aol\\TopSpeed\\3.0\\aoltpsd3.exe"=
"c:\\Program Files\\Common Files\\aol\\Loader\\aolload.exe"=
"c:\\Program Files\\Common Files\\aol\\System Information\\sinf.exe"=
"c:\\Program Files\\Common Files\\aol\\1259283473\\ee\\aolsoftware.exe"=
"c:\\Documents and Settings\\Val\\Local Settings\\Application Data\\Google\\Google Talk Plugin\\googletalkplugin.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe"=
"c:\\Program Files\\Google\\Google Earth\\client\\googleearth.exe"=
"c:\\Program Files\\AOL Desktop 9.6a\\waol.exe"=
"c:\\Program Files\\AOL Desktop 9.6a\\AOLBrowser\\aolbrowser.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
.
R2 sprtsvc_verizondm;SupportSoft Sprocket Service (verizondm);c:\program files\VERIZONDM\bin\sprtsvc.exe [2/1/2011 5:54 AM 206120]
R2 tgsrvc_verizondm;SupportSoft Repair Service (verizondm);c:\program files\VERIZONDM\bin\tgsrvc.exe [2/1/2011 5:54 AM 185640]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [5/30/2010 10:02 AM 136176]
S2 RoxLiveShare10;LiveShare P2P Server 10;c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe [5/14/2008 11:32 AM 309744]
S2 RoxWatch10;Roxio Hard Drive Watcher 10;c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe [5/14/2008 11:32 AM 166384]
S2 SessionLauncher;SessionLauncher;c:\docume~1\Val\LOCALS~1\Temp\DX9\SessionLauncher.exe --> c:\docume~1\Val\LOCALS~1\Temp\DX9\SessionLauncher.exe [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [5/30/2010 10:02 AM 136176]
S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\System32\svchost.exe -k nosGetPlusHelper [9/3/2002 1:05 PM 14336]
S3 RoxMediaDB10;RoxMediaDB10;c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe [5/14/2008 11:31 AM 1120752]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
nosGetPlusHelper REG_MULTI_SZ nosGetPlusHelper
.
Contents of the 'Scheduled Tasks' folder
.
2012-04-12 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 16:34]
.
2012-04-29 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-05-30 14:02]
.
2012-04-29 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-05-30 14:02]
.
2012-04-29 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-484763869-507921405-1801674531-1004Core.job
- c:\documents and settings\Val\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-08-29 14:02]
.
2012-04-29 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-484763869-507921405-1801674531-1004UA.job
- c:\documents and settings\Val\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-08-29 14:02]
.
2012-04-29 c:\windows\Tasks\Microsoft Antimalware Scheduled Scan.job
- c:\program files\Microsoft Security Client\MpCmdRun.exe [2012-03-26 21:03]
.
2012-04-29 c:\windows\Tasks\MpIdleTask.job
- c:\program files\Microsoft Security Client\MpCmdRun.exe [2012-03-26 21:03]
.
2012-04-29 c:\windows\Tasks\User_Feed_Synchronization-{F0EBB1EB-1C2C-4FDE-8E69-8AE1C9A7C57B}.job
- c:\windows\system32\msfeedssync.exe [2009-03-08 09:31]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.aol.com
TCP: DhcpNameServer = 192.168.1.1 71.242.0.12
DPF: DirectAnimation Java Classes - file://c:\windows\Java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
FF - ProfilePath - c:\documents and settings\Val\Application Data\Mozilla\Firefox\Profiles\9x790c4m.default\
FF - prefs.js: browser.search.selectedEngine - AOL Search
FF - prefs.js: browser.startup.homepage - hxxp://www.aol.com
FF - prefs.js: keyword.URL - hxxp://aolsearch.aol.com/aol/search?invocationType=client_searchbox&query=
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Skype Click to Call: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} - c:\program files\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
FF - Ext: Java Quick Starter: [email protected] - c:\program files\Java\jre6\lib\deploy\jqs\ff
FF - Ext: IE Tab 2 (FF 3.6+): {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB} - %profile%\extensions\{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
AddRemove-ViewpointMediaPlayer - c:\program files\Viewpoint\Viewpoint Experience Technology\mtsAxInstaller.exe
AddRemove-ZoneAlarm Toolbar - c:\program files\ZoneAlarm\uninstall.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-04-29 13:04
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(788)
c:\windows\System32\BCMLogon.dll
.
Completion time: 2012-04-29 13:09:13
ComboFix-quarantined-files.txt 2012-04-29 17:09
.
Pre-Run: 6,526,189,568 bytes free
Post-Run: 6,487,027,712 bytes free
.
- - End Of File - - 5B07778C3044289F2E2988B3395F748C
  • 0

#6
Gammo

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I don´t think your problems are being caused by malware. We could try some other things though:


Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application.

Reboot.

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).
sfc  /scannow

(This will check your critical system files. If it asks for a CD and you don't have one or it doesn't like your CD just tell it to SKIP.)


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.
  • 0

#7
JimSellers

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Am I in the right place? I don't see any "Windows Logs" (I hope this is the correct way to attach a picture. Is there a better way in the future?)NEW-1.jpg Thanks, Jim
  • 0

#8
Gammo

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I accidently posted the wrong instructions.

Just skip the part about "Next select Windows Logs" :thumbsup:
  • 0

#9
JimSellers

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I was prompted for the Windows disc, as the dialog box said it needed some DLL files from it. I inserted the disc, and it completed. Thanks again, Gammo for all the effort.

Here's the "System" log.


Vino's Event Viewer v01c run on Windows XP in English
Report run at 30/04/2012 12:31:22 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 30/04/2012 10:39:49 AM
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The SessionLauncher service failed to start due to the following error: The system cannot find the path specified.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Here's the "Application" log

Vino's Event Viewer v01c run on Windows XP in English
Report run at 30/04/2012 12:35:12 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 30/04/2012 10:35:42 AM
Type: warning Category: 0
Event: 1517 Source: Userenv
Windows saved user VALERIE\Val registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.
  • 0

#10
JimSellers

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Gammo,

My wife, whose computer we have been working on, is leaving town for two or three days, and is taking her machine with her. When she returns with it, I'll be back in thoch, anxious to continue. Thanks very much for your effort and patience. I'm looking forward to getting going again. Cheers, Jim
  • 0

#11
Gammo

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Your logs appear to be clean now, so I don't think malware is causing the slowness.

Let's clean-up some of the tools we used:

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
    Posted Image
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

You can start a new topic about your problem here if you want. :thumbsup:
  • 0

#12
JimSellers

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Gammo,

Thanks very, very much for all the time and effort you put into analyzing my wife's computer. It's great to know that it's free of malware, and I will open a new thread as you suggested. It's been a pleasure and a very interesting learning experience working with you. Thanks again. Jim
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