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Mouse (and sometimes keyboard) randomly disconnects then reconnects fr


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#1
Jack Angus

Jack Angus

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Hi all,

My mouse keeps disconnecting (like, completely losing power and everything. it even makes the disconnect and reconnect noise) and I have absolutely no idea why. I've tried googling around but have not found any useful answers. I tried going into device manager to see if I was allowing my computer to cut off power to the usb ports to save power, but that was all unchecked. This problem happened every once in a while with my keyboard a long time ago, with completely random frequency (sometimes 5 times in 10 minutes, and sometimes 1 time in an hour). But now its happening to my mouse insanely frequently. When I'm in-game counter-strike:source, it happens every time i touch the mouse. I'm thinking of clean installing windows 7 and have been for a while because of unrelated things, so that's probably my next step. Just gotta wait to obtain the funds for win7. I've tried other USB ports to no avail, and the M+KB are the only things plugged in to the USB ports.

Thanks in advance for your help. Sorry if I sound like I'm ranting or my grammar isn't perfect, I'm pretty frustrated right now haha.

My system (home-built)(not really sure what to include here):
OS: Windows Vista Home Edition SP1
Mouse: Logitech G500
Keyboard: Dynex (dont even know if it has a model number, just a cheap keyboard)

If you need anything else, please let me know.
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#2
phillpower2

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A belated :welcome: Jack Angus
The first thing that I suggest you do is install Vista Sp2 as there are many important security updates and hotfixes included and one of these may resolve the issue http://windows.micro...vice-Pack-2-SP2 let us know if this helps or not as there are other alternative suggestions we can make.
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#3
Jack Angus

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Thanks for your response Rage, I was getting nervous that I'd never solve this problem! I've been afk for most of the day because my little brother took a nasty fall yesterday and required major surgery on his spine, but I'll install SP2 as soon as I get a chance.
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#4
phillpower2

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Thank you for the update :thumbsup:
First and foremost I hope your brother makes a full and speedy recovery, please do not worry about your needing to reply to your topic as we will be here when you are ready and able to post back.
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#5
Jack Angus

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Hey, back again!

I turned on automatic updates to install SP2, and it installed something like 36 updates (including new drivers for my monitor and gfx card), but not SP2. The updates it did install made no difference for this problem, and I'm actually fairly certain it's worse now. I tried to have it look for new updates but it couldn't find any, and I'm still running SP1. Any idea how I can get it installed?

P.S. My brothers doing great, he's up and walking with a walker and he came home today! He's currently laying in a hospital bed in the living room visiting with some friends. I have pictures of his spine before and after if you're interested :P
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#6
phillpower2

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Sorry for the delay in replying, I am pleased to hear that your brother is on the mend :thumbsup:

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop instructions :thumbsup:
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