[kmartar]

I have received the following

stop: 0x0000008e (0xC0000005, 0xF9E389A8, 0xF988075C,0x00000000)

setupdd.sys-address F9E389A8 base at F9E11000, DATESTAMP 41107c8F

Any help would be appreciated.

[rshaffer61]

Quote

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

Did you recently update any driver for your system?

[kmartar]

When my dad passed away almost three years ago my big brother took the computer, when he moved in with me he brought it with him and told me it was a power supply issue. I turned it on and found that the power supply is fine but I got a message that it needs to boot from a disk. My brothers ex step son was using before he moved in with me. I got this message when trying to reinstall the OS.

[rshaffer61]

Quote

I got this message when trying to reinstall the OS

Did you format the drive and then try to reinstall the OS or did you do a repair installation?
I'm not sure but have you checked the bios to make sure the time and date are correct?

[kmartar]

No I did not, I put my disk in because it said boot from a disk. And I don't how to check the Bios or what version since I cannot Get the OS to load. I was thinking it might be a Hard drive issue, But wanted to know what my codes meant before I went out and bought a new hard drive.

[rshaffer61]

OK lets check the bios date and time first.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the General area and that is where the date and time is unless your bios opens to the General screen first.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.

Hopefully you have already put the XP cd in the drive before all this. If everything is setup correctly you will get a black screen with the following message in the upper left corner:

"Push Any Key To Boot To Cd". When you see this then push any key and the cd will take over. Then follow the prompts or if you need assistance we will help.

[kmartar]

I have already changed the boot sequence. It boots from the cdrom now. I have done everything you have mention. It starts loading everything and about 10 minutes in is when I get the blue screen with my error codes.

[rshaffer61]

Was the date and time correct?
Since you mentioned a possible hard drive failure we can check that next.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions

[rshaffer61]

Are you still having problems with your issue?
It has been 17 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.