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Trojan Removal Attempt has broke computer - help!


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#16
DaveFoxall

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[SC] StartService FAILED 2:
The system cannot find the file specified.


[SC] StartService FAILED 1068:
The dependency service or group failed to start.


[SC] StartService: OpenService FAILED 1060:
The specified service does not exist as an installed service.
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#17
RKinner

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see next post
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#18
RKinner

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Same drill as with ipsec.zip then see if

sc start tcpip says something different.
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#19
DaveFoxall

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There was a file there already, overwrote it though.

I was putting this in Windows\system32\drivers, right?


[SC] StartService FAILED 2:
The system cannot find the file specified.
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#20
RKinner

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Start, Run, cmd, OK then type with an Enter after the line:

reg  query  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tcpip  /s  >  "%userprofile%\Desktop\tcpip.txt"

(I use double spaces so you can see where one space goes.)

This should create a file on your desktop. Move it to the good PC and attach it to your next reply. Hopefully it will tell me what file it is looking for that it can't find.
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#21
DaveFoxall

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Took a while cause I was trying to decipher that line on my mobile phone! Gave up and booted the laptop after four tries! Here it is...

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#22
RKinner

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The only two files I see that it should be looking for besides the tcpip.sys file are:

c:\windows\System32\wsock32.dll 22KB (22529) 4/14/2008
c:\windows\System32\wshtcpip.dll 19KB (19456) 4/14/2008

So check and see if they are both present. I put the size and date from mine after each.
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#23
DaveFoxall

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Both there, and exactly the same as you listed, down to the filesize and date.
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#24
RKinner

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Let's check this key the same way:

reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_TCPIP /s > "%userprofile%\Desktop\tcpipleg.txt"
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#25
DaveFoxall

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Here you go.

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#26
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See next post
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#27
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Download legtcp.zip and save it. Right click and Extract all and then right click on legtcp.reg and Merge.

Don't know if this will do anything but it makes it look like mine.

Then try the
sc start tcpip

Also right click on My Computer and select Manage then Device Manager. In the right pane do you see your network adapter? does it have a yellow or red mark?

Ron
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#28
DaveFoxall

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sc start tcpip


[SC] StartService FAILED 2:
The system cannot find the file specified.

Also right click on My Computer and select Manage then Device Manager. In the right pane do you see your network adapter? does it have a yellow or red mark?


The Network Adaptor (Broadcom NetXtreme Gigabit Ethernet) has nothing on it and the device status says it's working properly.
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#29
RKinner

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I suppose it could have changed permissions on the files:

Please download GrantPerms.zip
http://download.blee.../GrantPerms.zip
and save it to your desktop.
Unzip the file and depending on the system run GrantPerms.exe or GrantPerms64.exe
Copy and paste the following in the edit box:

c:\windows\system32\drivers\tcpip.sys
c:\windows\System32\wsock32.dll
c:\windows\System32\wshtcpip.dll

Click Unlock. When it is done click "OK".
Click List Permissions and post the result (Perms.txt) that pops up. A copy of Perms.txt will be saved in the same directory the tool is run.

Then try sc start tcpip again. Also try rebooting and then sc start tcpip.
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#30
DaveFoxall

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Same error on the sc start tcpip command. Rebooting as I type.

Forgot to mention there was one item on the device manager with a yellow exclamation mark on it, but it wasn't the Network Adaptor. It was under 'Other devices' and was an 'SM Bus Controller'.

Rebooted now, still the exact same error.

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