Please try it again.
Trojan Removal Attempt has broke computer - help!
Posted 02 May 2012 - 03:40 PM
Posted 02 May 2012 - 03:48 PM
Posted 02 May 2012 - 03:53 PM
netsh int ip reset \reset.log
What error do you get? Does it create a file C:\reset.log if so attach it to your next reply.
Posted 02 May 2012 - 04:15 PM
Posted 02 May 2012 - 04:25 PM
[SC] StartService FAILED 2:
The system cannot find the file specified.
Still no conectivity.
(Thank you for all the help so far, going to bed now so will try and catch you when you're online next.)
Posted 02 May 2012 - 04:33 PM
Do you have the file:
IF so. Back up your registry:
Then see if you can follow the steps in the Hardcore method when nothing else is working section on
Posted 02 May 2012 - 04:39 PM
Will it now come down to the fact that I simply need a restart and a new Windows installation CD? I have a product key sticker on the case of the computer, just don't have the actual CD.
Posted 02 May 2012 - 06:21 PM
1. Locate the Nettcpip.inf file in %winroot%\inf, and then open the file in Notepad.
2. Locate the [MS_TCPIP.PrimaryInstall] section.
3. Edit the Characteristics = 0xa0 entry and replace 0xa0 with 0×80.
4. Save the file, and then exit Notepad.
5. In Control Panel, double-click Network Connections, right-click Local Area Connection, and then select Properties.
6. On the General tab, click Install, select Protocol, and then click Add.
7. In the Select Network Protocols window, click Have Disk.
8. In the Copy manufacturer’s files from: text box, type c:\windows\inf, and then click OK.
9. Select Internet Protocol (TCP/IP), and then click OK.
Note This step will return you to the Local Area Connection Properties screen, but now the Uninstall button is available.
10. Select Internet Protocol (TCP/IP), click Uninstall, and then click Yes.
Succesfull uninstallation of TCP/IP will remove numerous keys from the registry including:
These represent various interconnected and interdependant services.
For good measure you should delete the following keys before reinstalling TCP/IP in step #2:
Reinstall of TCP/IP
Following the above substep #3, replace the 0×80 back to 0xa0, this will eliminate the related “unsigned driver” error that was encountered during the uninstallation phase.
Return to “local area connection”> properties > general tab > install > Protocol > TCP/IP
You may receive an “Extended Error” failure upon trying to reinstall the TCP/IP, this is related to the installer sub-system conflicting with the security database status.
To check the integrity of the security database
esentutl /g c:\windows\security\Database\secedit.sdb
There may be a message saying database is out of date
First try the recovery option
esentutl /r c:\windows\security\Database\secedit.sdb
If this don’t work for you, you needthe repair option
esentutl /p c:\windows\security\Database\secedit.sdb
Rerun the /g option to ensure that integrity is good and database is up to date.
Now return to the “local area network setup”
Choose install > protocol > TCP/IP and try again
Posted 03 May 2012 - 11:22 AM
Posted 03 May 2012 - 12:09 PM
Is the network builtin to the motherboard or a separate card?
Posted 03 May 2012 - 12:13 PM
Has an 'hp s/n' and 'p/n' reference numbers underneath too if they are relevant?
Posted 03 May 2012 - 12:15 PM
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