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Win32:PUP (I think) "Laptop went berserk" is an understatement


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#61
CompCav

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Then we need the keyboard!
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#62
Sophia L

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Just ran test 1 for the second time this morning and probably the 6th time in total. Again - same result - cannot read volume.
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#63
Sophia L

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We can't use Ctrl+M instead? If not - I'll go buy a keyboard, within an hour.

Thanks, CompCav. Really appreciate your time.
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#64
CompCav

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OK when we get the keyboard we will need to plug it in, let it be recognized (verify it is working) then reboot and follow the instructions in Post #24.


Thanks,

CompCav
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#65
CompCav

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If ctrl+m works then great, if not then you will need to borrow or buy one. I have seen them at Fry's for under $10.
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#66
Sophia L

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Control M does work. Can you please tell me what post 24 is? I'm on my phone now and it doesn't show numbers.
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#67
Sophia L

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I will get to the other (healthy) laptop soon though, so no worries - I'll find it.

Thanks!
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#68
CompCav

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Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in C:\ and press ENTER
[*]Then at the C:\ prompt type chkdsk /r and press ENTER.
[*]We want to force a dismount so type Y and press ENTER
[*]Let check disk run to completion, it will take a while, then let the computer reboot and see if it boots normally.[/list]
Please update me after trying this.

If you cannot get to the Repair your computer screen, please let me know what operating system you have on the computer you are using
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#69
Sophia L

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OK, need your guidance. First, please check 44 and on - same results, shaking window etc. I am in the command prompt right now.

Again, like yesterday, it looks like this:

X:\windows\system32>

I cannot backspace it or delete it, same as yesterday.

When I type C:\ after X:\windows\system32> it says 'C:\ is not recognized as an internal or external command, operable program or batch file.

What now? Thanks!
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#70
CompCav

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Just type c: then press Ctrl+m
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#71
CompCav

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If that does not work then try this:


chkdsk /r with a space between k and /r


and if that does not work then type:

chkdsk c: /r this has a space between k and c: and a space between c: and /r
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#72
Sophia L

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Thanks! OK - it's going now.
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#73
CompCav

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Great!!!!!!!!! :woot:

It will take a while so just sit back with :pepsi: and :popcorn:

Regards,

CompCav
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#74
Sophia L

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Yay!!! Thanks, CompCav! Hope is renewed. :)
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#75
Sophia L

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Done.

Windows has checked the file system and found no problems.

147524863 KB total disk space
01400164 KB in 227892 files
130428 KB in 33643 indexes
0 KB in bad sectors
420271 KB in use by the system
65536 KB occupied by the log file
55574000 KB available on disk

4096 bytes in each allocation unit
36881215 total allocation units on disk
13893500 allocation units available on disk

Failed to transfer logged messages to the event log with status 50.

C:\.>

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