Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Unable to load page in Firefox - intermittent


  • Please log in to reply

#1
Feverpitch

Feverpitch

    Member

  • Member
  • PipPip
  • 75 posts
I have a Dell with Windows XP and am running Firefox. Periodically I get the following error message, after which I'm unable to load any pages:

The instruction at "0x0569908d" referenced memory at "0x000569fb". The memory could not be "written".

I have the option to either hit "OK", or "Cancel" to debug. After I hit ok or Cancel, I'm unable to load any pages. So I close out of Firefox and restart, and I have Internet access once again. That is, until I get the error message again.

Help.
  • 0

Advertisements


#2
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,065 posts
Most likely caused by an Add-on. Try running in Safe Mode for awhile and see if the problem occurs. If not then you need to determine which Add-on is causing the problem.
  • 0

#3
Feverpitch

Feverpitch

    Member

  • Topic Starter
  • Member
  • PipPip
  • 75 posts
Is there a way to determine add-on history? I know there's "My Recent Documents" but I don't remember adding anyt programs within the last 3 days, when this started happening.
  • 0

#4
Feverpitch

Feverpitch

    Member

  • Topic Starter
  • Member
  • PipPip
  • 75 posts
The title of the error message is "McSvHost.exe - Application Error"
  • 0

#5
rockmilk

rockmilk

    Certified monkey.

  • Member
  • PipPipPipPipPip
  • 2,757 posts
McSvHost.exe belongs to McAfee try uninstalling and the reinstalling Mcafee Here is a link to the removal tool.
http://majorgeeks.co...04f95b4c72f1b9e
  • 0

#6
happyrock

happyrock

    Tech Moderator

  • Retired Staff
  • 9,285 posts
try removing McAfee SiteAdvisor in add/remove programs in the control panel...
also remove it from firefox if its a addon as well...then reboot
  • 0

#7
Feverpitch

Feverpitch

    Member

  • Topic Starter
  • Member
  • PipPip
  • 75 posts
I removed the Verizon Internet Security Suite yesterday and reinstalled it. Late yesterday, I received a message to install McAfee SiteAdvisor and reboot. I installed it late last night, and booted this a few minutes ago. While it was installing at boot, I saw a message that my connection to the local network was extremely weak. No pages would load. So I exited my browser entirely, and re-entered it. Now I have Internet access.

Both Verizon Internet Security Suite and Site Advisor are part of my Internet service pkg. with Verizon. It's weird because the problem seems intermittent as it was before I uninstalled and reinstalled both items. My connection seemed fine with loading pages yesterday before SiteAdvisor was installed just now.
  • 0

#8
happyrock

happyrock

    Tech Moderator

  • Retired Staff
  • 9,285 posts
Site Advisor is not necessary and now that you gave us that info that this is a verizon connection

your speed will be determined by how far you are from the cell tower and by how many people are using it at the same time you are
  • 0

#9
Feverpitch

Feverpitch

    Member

  • Topic Starter
  • Member
  • PipPip
  • 75 posts
I've had FIOS for 3 years, and this page loading problem associated with McSvHost.exe - Application Error only started a few days ago. Funny thing; I no longer see McAfee Site Advisor in my list of programs--only Verizon Internet Security Suite. Nothing with McAfee in the name. I'm confused because I know that I installed it again when a message popped up asking if I wanted to install it. I'll keep monitoring it because the McSvHost.exe didn't pop up at all today; I just had the "Can't load page" error message at initial startup of my Firefox browser.
  • 0

#10
rockmilk

rockmilk

    Certified monkey.

  • Member
  • PipPipPipPipPip
  • 2,757 posts
Please download MiniToolBox and run it.

Checkmark following boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices - Only Problems
  • List Users, Partitions and Memory size
  • Click Go and post the result.

  • 0

Advertisements


#11
Feverpitch

Feverpitch

    Member

  • Topic Starter
  • Member
  • PipPip
  • 75 posts
MiniToolBox by Farbar Version: 18-01-2012
Ran by Owner (administrator) on 11-05-2012 at 21:33:51
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection 3 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 3"

set address name="Local Area Connection 3" source=dhcp
set dns name="Local Area Connection 3" source=dhcp register=PRIMARY
set wins name="Local Area Connection 3" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : D71FQ391

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : home



Ethernet adapter Local Area Connection 3:



Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-13-20-BE-6F-7B

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Friday, May 11, 2012 6:50:03 PM

Lease Expires . . . . . . . . . . : Saturday, May 12, 2012 6:50:03 PM

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.228.4, 74.125.228.9, 74.125.228.14, 74.125.228.8
74.125.228.6, 74.125.228.5, 74.125.228.0, 74.125.228.7, 74.125.228.2
74.125.228.3, 74.125.228.1



Pinging google.com [74.125.228.68] with 32 bytes of data:



Reply from 74.125.228.68: bytes=32 time=18ms TTL=252

Reply from 74.125.228.68: bytes=32 time=17ms TTL=252



Ping statistics for 74.125.228.68:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 17ms, Maximum = 18ms, Average = 17ms

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 72.30.38.140, 98.139.183.24, 209.191.122.70



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=51ms TTL=49

Reply from 98.139.183.24: bytes=32 time=103ms TTL=48



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 51ms, Maximum = 103ms, Average = 77ms

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 13 20 be 6f 7b ...... Intel® PRO/100 VE Network Connection - McAfee Core NDIS Intermediate Filter Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.2 192.168.1.2 20
192.168.1.2 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.2 192.168.1.2 20
224.0.0.0 240.0.0.0 192.168.1.2 192.168.1.2 20
255.255.255.255 255.255.255.255 192.168.1.2 192.168.1.2 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/11/2012 06:52:24 PM) (Source: MsiInstaller) (User: Owner)Owner
Description: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList'

Error: (05/10/2012 06:24:24 PM) (Source: MsiInstaller) (User: Owner)Owner
Description: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList'

Error: (05/09/2012 06:18:21 PM) (Source: MsiInstaller) (User: Owner)Owner
Description: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList'

Error: (05/08/2012 06:02:51 PM) (Source: MsiInstaller) (User: Owner)Owner
Description: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList'

Error: (05/07/2012 08:59:12 PM) (Source: MsiInstaller) (User: Owner)Owner
Description: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList'

Error: (05/07/2012 06:27:36 PM) (Source: MsiInstaller) (User: Owner)Owner
Description: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList'

Error: (05/06/2012 02:27:13 PM) (Source: MsiInstaller) (User: Owner)Owner
Description: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList'

Error: (05/05/2012 10:33:38 PM) (Source: MsiInstaller) (User: Owner)Owner
Description: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList'

Error: (05/05/2012 01:21:22 PM) (Source: MsiInstaller) (User: Owner)Owner
Description: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList'

Error: (05/04/2012 06:22:20 PM) (Source: MsiInstaller) (User: Owner)Owner
Description: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList'


System errors:
=============
Error: (05/11/2012 09:34:11 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Anti-Spam Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (05/11/2012 09:34:11 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Proxy Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (05/11/2012 09:34:11 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Network Agent service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (05/11/2012 09:34:11 PM) (Source: Service Control Manager) (User: )
Description: The McAfee VirusScan Announcer service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (05/11/2012 09:34:11 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Services service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (05/11/2012 09:34:11 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (05/11/2012 09:34:11 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service terminated unexpectedly. It has done this 2 time(s).

Error: (05/11/2012 07:29:02 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Anti-Spam Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (05/11/2012 07:29:02 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Proxy Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (05/11/2012 07:29:02 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Network Agent service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (05/11/2012 06:52:24 PM) (Source: MsiInstaller)(User: Owner)Owner
Description: PackageNameHKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList(NULL)

Error: (05/10/2012 06:24:24 PM) (Source: MsiInstaller)(User: Owner)Owner
Description: PackageNameHKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList(NULL)

Error: (05/09/2012 06:18:21 PM) (Source: MsiInstaller)(User: Owner)Owner
Description: PackageNameHKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList(NULL)

Error: (05/08/2012 06:02:51 PM) (Source: MsiInstaller)(User: Owner)Owner
Description: PackageNameHKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList(NULL)

Error: (05/07/2012 08:59:12 PM) (Source: MsiInstaller)(User: Owner)Owner
Description: PackageNameHKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList(NULL)

Error: (05/07/2012 06:27:36 PM) (Source: MsiInstaller)(User: Owner)Owner
Description: PackageNameHKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList(NULL)

Error: (05/06/2012 02:27:13 PM) (Source: MsiInstaller)(User: Owner)Owner
Description: PackageNameHKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList(NULL)

Error: (05/05/2012 10:33:38 PM) (Source: MsiInstaller)(User: Owner)Owner
Description: PackageNameHKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList(NULL)

Error: (05/05/2012 01:21:22 PM) (Source: MsiInstaller)(User: Owner)Owner
Description: PackageNameHKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList(NULL)

Error: (05/04/2012 06:22:20 PM) (Source: MsiInstaller)(User: Owner)Owner
Description: PackageNameHKLM\Software\Classes\Installer\Products\B97CF7F995034624490593BE63E82352\SourceList(NULL)


=========================== Installed Programs ============================

Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 11 ActiveX (Version: 11.2.202.235)
Adobe Flash Player 11 Plugin (Version: 11.2.202.235)
Adobe Reader 9.5.1 (Version: 9.5.1)
Advanced SystemCare 5 (Version: 5.2.0)
AIM 7
AOL Messaging Toolbar
AOLIcon (Version: 1.00.0000)
Calculator Powertoy for Windows XP (Version: 1.00.0001)
Citrix online plug-in - web (Version: 11.2.0.31560)
Citrix online plug-in (Web) (Version: 11.2.0.31560)
Dell Digital Jukebox Driver
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Game Console
Dell Support 3.1 (Version: 5.1.760)
Dell System Restore (Version: 2.00.0000)
Digital Content Portal (Version: 1.00.0000)
Download Updater (AOL LLC)
EducateU (Version: 1.00.0000)
ESPNMotion (Version: 2.1.6.0011)
GemMaster Mystic
Google Chrome (Version: 18.0.1025.168)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
IHA_MessageCenter (Version: 1.8.17)
Inquisit 3 Web Edition
Intel® 537EP V9x DF PCI Modem
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4363)
Intel® PRO Network Connections Drivers
Intel® PROSet for Wired Connections (Version: 9.20.0000)
Java 2 Runtime Environment, SE v1.4.2_03 (Version: 1.4.2_03)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Keynote Connector
Learn2 Player (Uninstall Only)
Macromedia Shockwave Player
McAfee Virtual Technician (Version: 6.4.0.2062)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Digital Image Library 9 - Blocker (Version: 9.00.0000)
Microsoft Digital Image Standard 2006 (Version: 11.0.0422)
Microsoft Digital Image Standard 2006 Editor (Version: 11.0.0422)
Microsoft Digital Image Standard 2006 Library (Version: 11.0.0422)
Microsoft Encarta Encyclopedia Standard 2006 (Version: 2006)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 08.05.0818)
Microsoft Works Suite 2006 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word (Version: 8.0.0.0000)
Modem Event Monitor
Modem Helper (Version: 2.40)
Modem On Hold (Version: 1.12)
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Musicmatch for Windows Media Player (Version: 0.00.000)
Otto
PowerDVD 5.5
QuickTime
RealPlayer Basic
Registry Easy v5.6 (Version: 5.6)
Skype Click to Call (Version: 5.8.8855)
Skype™ 5.5 (Version: 5.5.124)
Sonic Encoders (Version: 1.00)
Sonic RecordNow Audio (Version: 2.0.0)
Sonic RecordNow Copy (Version: 2.0.0)
Sonic RecordNow Data (Version: 2.0.0)
Spotify (Version: 0.6.2)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update Installer for WildTangent Games App
Update Rollup 2 for Windows XP Media Center Edition 2005
Verizon Download Manager (Version: 16)
Verizon Internet Security Suite (Version: 11.0.669)
Verizon Servicepoint 3.5.18 (Version: 3.5.18)
Verizon Toolbar (Version: 6.0.0.25)
Viewpoint Media Player
Vz In Home Agent (Version: 8.03.53)
WebCyberCoach 3.2 Dell
WebFldrs XP (Version: 9.50.7523)
WildTangent Games App (Dell Games) (Version: 4.0.5.36)
WildTangent Web Driver
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Media Format Runtime
Windows Media Player 10 (Version: 9.00.3636)
Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
Windows Searchqu Toolbar (Version: 3.0.0.107547)
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB908250
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
Works Upgrade (Version: 8.0.0.0000)
Yahoo! BrowserPlus 2.9.8
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Software Update
Yahoo! Toolbar

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 2038.07 MB
Available physical RAM: 1477.47 MB
Total Pagefile: 3922.78 MB
Available Pagefile: 3203.49 MB
Total Virtual: 2047.88 MB
Available Virtual: 1973.57 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:69.72 GB) (Free:48.68 GB) NTFS

========================= Users: ========================================

User accounts for \\D71FQ391

Administrator Guest HelpAssistant
Owner SUPPORT_388945a0


**** End of log ****
  • 0

#12
Feverpitch

Feverpitch

    Member

  • Topic Starter
  • Member
  • PipPip
  • 75 posts
Still having the McSvHost.exe - Application Error coming up and cutting off Internet access, so I hope this helps. I'm always able to get the Net back after waiting 1/2 a minute, but still frustrating.
  • 0

#13
rockmilk

rockmilk

    Certified monkey.

  • Member
  • PipPipPipPipPip
  • 2,757 posts
Please Download Avast Free and Save the installation Package to your desktop do not install it yet.
http://www.avast.com/download-software Or Download the Avira Installation Package but as well do not install it yet.
http://www.avira.com...-free-antivirus Please choose only one I suggest Avast free,the use of two antivirus apps is going to cause you issues.

Disconnect your machine from the internet then,please uninstall the programs listed below.


Advanced SystemCare 5 (Version: 5.2.0)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
McAfee Virtual Technician (Version: 6.4.0.2062)
Registry Easy v5.6 (Version: 5.6)
Verizon Toolbar (Version: 6.0.0.25)
Verizon Internet Security Suite (Version: 11.0.669)




Also please use the McaFee Removal tool if you have not already. http://majorgeeks.co...04f95b4c72f1b9e There is still a need to run the remval tool even though you have uninstalled McAfee Products.

Now reboot your machine and after completing the above.Then install either Avast or Avira.After the install of one of the AntiVirus Apps please re-connect your Machine to the net and see if the same problems persist.I know that the Verizon Internet Security Suite is a paid application but everything that I have searched on the about about it gives bad reviews Except veersion,go figure.Please let me know the out come of following my instructions,if your are not happy with anything you can just redownload the programs you wish but as for now please do as I have suggested for a diagnostic approach to solving your issue. :)

Edited by rockmilk, 12 May 2012 - 03:45 PM.

  • 0

#14
Feverpitch

Feverpitch

    Member

  • Topic Starter
  • Member
  • PipPip
  • 75 posts
I removed all the programs (except Google Update Helper, which isn't in my Programs list) and rebooted. Then I installed Avast free and ran the full scan. No viruses found. Went back online and had no problem at startup. I'm still monitoring it, but since McAfee has been erased from my computer by that MCPR thing you had me run, I don't think it's likely I'll get it again.

In your opinion, should I discontinue my Verizon Internet Security Suite (it's been uninstalled)? I pay $5.99 a month for it and if it gives problems, then it's not worth $72 a year. I have the Avast free now installed, which is available free for 30 days after which I need to decide whether to continue. What do you recommend I do for antivirus protection? I want to do the most economical thing and yet still be protected.
  • 0

#15
rockmilk

rockmilk

    Certified monkey.

  • Member
  • PipPipPipPipPip
  • 2,757 posts
Yea I really suggest that you do not go back to the Versizon security.Also you can just register Avast and you get it free for a year and after that year expires then just re-register.Also you can purchase Malwarebytes as I suggested and you will have a pretty good defense system set up on your machine this is the same setup that I run on all three of my machines.Also you can just download it and update and do scans on a bi monthly basis with the free version of malwarebytes as part of basic pc maintinence.Another thing that I would like you to do is

Download CCLEANER
http://www.piriform....leaner/download


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Open Ccleaner and disable all startup entries except avast and anything to do with your wireless.
To disable start entries open ccleaner hit tools>Startup>




Lets change your dns setting to a faster more secure connection.
http://www.computerh...es/ch001161.htm
Change your dns to the below.

Preferred DNs 208.67.222.222

Alternate dns 208.67.220.220



Download Autoruns and Autorunsc unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.
http://download.sysi...es/Autoruns.zip


Run CHKDSK /R In a command prompt window. Hit the start button then type cmd in the run box when the command prompt opens type or copy and paste the following. CHKDSK /R Reply Y when asked if you want this to happen on the next boot.Now Type Exit and Reboot your machine.

If you have any problems registring Avast let me know and I will provide a screenshot. :)
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP