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Major startup issue (error 1806)


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#1
mboy12

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out of nowhere my computer started having issues booting up yesterday. These are images of the 3 screens i received when trying to start:



http://www.mediafire...ta1og57zrtooi5q

http://www.mediafire...apeiuf26s45ijyy

http://www.mediafire...1yvlsq4q8u15ns8

I tried reverting the bios to default setting with no effect. I noticed one screen mentioned mouse error so i tried a different mouse, no difference. I did manage to get it to fully boot into safe mode where I ran a disk check on the next boot up but I still get the screen. If i press f2 to resume ill reach the windows xp loading screen, sometimes it will load but sometimes it will freeze in the middle.Any idea?

Thanks

Edited by mboy12, 06 May 2012 - 12:28 PM.

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#2
Macboatmaster

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Enter setup again BIOS check boot priority device.

Set the DVD/CD as first boot device
The HDD as second boot device.

If the LAN - boot to LAN or boot to Network is shown as a boot device, change that so it is not shown

On one of the errors it was trying to boot to LAN.

Go back to Safe Mode and click start, click run and type cmd.
In the command window type
CD \

that should take you to a C:\ prompt
npw type
chkdsk /r

agree the message to run on restart and so please

It is a five stage check do not interrupt it please.

When it has completed, note please the results, if you cannot we will will get them later.

post back please particularly how this goes and if there are any bad sectors recorded on the chkdsk.

Also whilst in Safe Mode, please tell me the capacity of the C drive and the free space.
This information can be found by right clicking on C drive and clicking properties.
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#3
mboy12

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fixed the boot order and ran check disk. seems to work fine now. thanks a lot for the help!
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#4
Macboatmaster

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Pleased it is working.

Thanks you for replying.
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#5
mboy12

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Hi unfortunately my computer went crazy again today. in the middle of nowhere i received the following screen:

http://www.mediafire...o9wakb1qvzupw97

when I restarted the computer i received the same error messages as I have posted in the previous post. I ran another disk check and it found no bad sectors. I read a few places to check device manager if there are any yellow marks but there are not. I don't know if its related but after this all happened the computer gives me the message wireless internet unavailable, the thing is there is no problem with the internet and I am able to connect on other computers without a problem. Should I try to heck is the network pci card is in securely?

Edited by mboy12, 08 May 2012 - 12:30 AM.

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#6
Macboatmaster

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1. Post the make and FULL model of the computer if branded please.

2. Go start, run and type
msinfo32
on the window that opens click the edit tab, click select all, click edit again, click copy
and paste you your reply

3. download this WHO CRASHED, run the program click the analyse tab, scroll down for the results and copy and paste the result, as a copy and paste pleazee, not as a file that I have to open.
http://www.resplende...rashedSetup.exe

4. go start, control panel, admin tools, event viewer, open that
on the left pane, click application
on the main window, click the heading source, that will sort them alphabetically
look for the entries winlogon
Open the most recent winlogon by double clicking on it
Do this until you find the chkdsk results from that check I asked you to run
When you find them, click the double page symbol, next to the broad up and down arrows, in the main window
Then paste with a right click to your reply.

5. Open the case of the computer, and taking the usual anti-static precautions, examine
a. the cleanliness of the fans and particularly the cpu fan and its cooling fins - presuming it is a desktop
A soft brush and a cotton bud are ideal
If you use an air duster spray, be cautious regarding spraying onto the fan blades, s they can spin at such speed that it destroys the bearing bush

b. Look at your ram sticks and if you have two, take one out, if you only have two slots, remove one, leaving in the one nearest to the processor and test again
If it still crashes swop the ram sticks over and see if it still crashes.
If it does NOT crash at the test with one of the two sticks, take that one out and replace with the other.
Ifit then crashes, you may presume it is a faulty stick of ram
HOWEVER to confirm a further test will be necessary.
Here is how to remove ram, take anti static precautions, do not place the removed stick on carpet, it is an ideal static generator.
http://www.crucial.c...stall/dimm.aspx

If you have more than two sticks of ram post back and I will further guide you.

6. If you the ram test produces results, there is no need to proceed as below
If it does not produce results or cannot be completed
see if you can run this and send me the URL, that is the web address on the page that opens with the results
SPECCY gthe free edition
http://www.piriform....speccy/download

and here is how to get to that URL I need
http://www.piriform....file-to-the-web
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#7
mboy12

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1. computer is a old model, it is an ibm netvista 8307

2.OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name M42COMPUTER
System Manufacturer IBM
System Model 8307UFQ
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2392 Mhz
BIOS Version/Date IBM 24KT55AUS, 5/10/2005
SMBIOS Version 2.31
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name M42COMPUTER\Administrator
Time Zone Eastern Daylight Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.46 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 5.85 GB
Page File C:\pagefile.sys

3.Crash Dump Analysis
________________________________________

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Wed 5/9/2012 4:43:30 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini050912-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5C846)
Bugcheck code: 0x4E (0x99, 0x10038, 0x0, 0x0)
Error: PFN_LIST_CORRUPT
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


tonight i also encountered another crash screen, this was the report:

On Wed 5/9/2012 6:06:43 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini050912-02.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5C846)
Bugcheck code: 0xCA (0x4, 0xFFFFFFFF899DDAD8, 0x0, 0x0)
Error: PNP_DETECTED_FATAL_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the Plug and Play Manager encountered a severe error, probably as a result of a problematic Plug and Play driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.



4.Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 5/9/2012
Time: 12:38:01 AM
User: N/A
Computer: M42COMPUTER
Description:
Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 9 unused index entries from index $SII of file 0x9.
Cleaning up 9 unused index entries from index $SDH of file 0x9.
Cleaning up 9 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.

51199123 KB total disk space.
13134436 KB in 40115 files.
18232 KB in 7925 indexes.
0 KB in bad sectors.
166999 KB in use by the system.
65536 KB occupied by the log file.
37879456 KB available on disk.

4096 bytes in each allocation unit.
12799780 total allocation units on disk.
9469864 allocation units available on disk.

Internal Info:
80 ea 00 00 b2 bb 00 00 b3 05 01 00 00 00 00 00 ................
22 14 00 00 04 00 00 00 7f 06 00 00 00 00 00 00 "...............
7a 78 23 03 00 00 00 00 36 43 fe 19 00 00 00 00 zx#.....6C......
d0 f3 08 06 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 82 c7 78 29 00 00 00 00 ..........x)....
99 9e 36 00 00 00 00 00 a8 39 07 00 b3 9c 00 00 ..6......9......
00 00 00 00 00 90 a9 21 03 00 00 00 f5 1e 00 00 .......!........

5. cleaned fanned and tried turning on with different ram configuration. got same start up error each time.

6. I tried to get the info from speccy bu the program keeps crashing. I tired an older version and i get the message : the instruction at "0x005d9a6e" referenced memory at "0x00000000". the memory could not be read

Edited by mboy12, 09 May 2012 - 12:12 AM.

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#8
Macboatmaster

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Disconnect all external devices except the keyboard monitor and mouse

In otherwords the printer, camera if you have one, external hard drives etc. and try again.


When you opened the case, how many ram sticks are the 2Gb ram - two at 1 Gb etc

Was there a noticeable dust build up - particularly on the fins of the cpu cooler below that fan.
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#9
mboy12

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during all this I haven't had anything else plugged in besides keyboard, mouse and monitor. The mouse and keyboard are wireless and use a usb transmitter, I can try removing that and putting a physical mouth and keyboard.

I have 2 stick of ram, each 1 gb in size.

I did not notice an abnormal amount of dust but I can check again.
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#10
Macboatmaster

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I think the change to a wired ps2 mouse and keyboard would be a good way forward

See if you can go start, right click my computer click properties, on gthe window that opens click hardware and then the device manager button, are there any warnings against any devices.

If so expand the entry by cliocking the + sign at the left and then open gthe device by double clicking and what is the error code and message please.
The warning will show on the left of the device manager column as a red or yellow indicator
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#11
mboy12

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Hi sorry for the delay I wanted wait and see if it would crash again. there are no yellow or red indicators in the device manger. everything was working ok until tonight when it crashed again. the message mentioned something about the system 32 file i think. when i tried to restarted it mentioned a file was missing and to use the wndows xp cd. I used the windows xp cd to enter the repair screen where i ran a chkdsk, when it finished i restarted and i turned on and gave a message about using an alternate version of the file..the whocrashed program was unable to find any results. would it be worth it to possibly reinstall windows?
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#12
Macboatmaster

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Go start, run
type
sfc /scannow

you may be asked for the XP CD
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#13
Macboatmaster

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mboy12

It is now 15 days since the last post and I wondered if you made progress on the issue.
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#14
mboy12

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Hi I appreciate the concern. After following all the steps you gave with no success I attempted to reinstall windows. While this worked for a short period of time I eventually started to receive the same start up error messages and system 32 errors. The computer would boot of without problems occasionally so I continued to use it for several days until out of nowhere it stopped turning on all together. I opened it up made sure everything was plugged in properly again, cleaned it again, and switched out the psu for a spare one. There was no change and it would still not even power on. Figuring it must be a hardware issue I gave it to a computer technician today to have a look. Is it possible this is a motherboard failure and the computer is finished?
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#15
Macboatmaster

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started to receive the same start up error messages and system 32


so I continued to use it for several days until out of nowhere it stopped turning on all together.


It certainly seems to suggest that. If it was the hard drive, normally one would still expect it to power up, although of course, it would not load windows.

Really it is very much guesswork, without being able to try anything.

Good luck with it

Thanks for replying
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