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Cant install software like iTunes or Microsoft Security Essentials it


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#1
ogdemolisher

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I am having trouble installing these programs.
They start off good like they are going to install but then they end up getting hung up and never installing.
Now this is a fresh install of windows 7 so there cant be any virus or anything like that since i just installed it.

Do you guys think its the system or is there something i can run to see whats wrong? Please help its driving me nuts...!!!

The picture below is as far as the installation goes.. iTunes is similar.. idk its like something is not letting the installation finish..

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#2
Macboatmaster

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Welcome to Geeks to Go



Go start (windows button)

type in search box

msinfo32

clicking on that entry, when it appears

on the page it opens on click the edit tab click select all and then click edit again and copy
paste to reply pls


If the computer is branded please post the make and FULL model






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#3
ogdemolisher

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Thanks for your reply Macboatmaster.
The laptop is a gateway ML6720

I have worked on a couple of laptops before and never had this issue with installing software especially essential software that most computers take.

Ok so here is what I get:

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name GERALD-PC
System Manufacturer Gateway
System Model Gateway Oasis-SR
System Type X86-based PC
Processor Intel® Pentium® Dual CPU T2310 @ 1.46GHz, 1467 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies LTD 93.07, 10/11/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name Gerald-PC\Gerald
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 1.00 GB
Total Physical Memory 0.99 GB
Available Physical Memory 541 MB
Total Virtual Memory 1.99 GB
Available Virtual Memory 1.49 GB
Page File Space 1.00 GB
Page File C:\pagefile.sys
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#4
Macboatmaster

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Well I am not suggesting that this IS the reason, but my research tells me that that Gateway ML6720 came with either XP or Vista

I can find no evidence that it was supplied with Windows 7 Home Premium

The absolute minimum to run windows 7 is 1Gb ram, and that means 1Gb for Windows, not for 1Gb, with windows7 and all attendant software you may have installed.

It appears to me that the computer has the original 1Gb installed in two 512Mb sticks

The specifications for the computer are as shown and it will accept a maximum of 4Gb of ram
http://reviews.cnet....=mncol;lwrspecs


The Gateway site does not list any support by way of downloads for windows 7
http://support.gatew...px?modelId=3083


That is NOT to say categorically that Windows 7 will not run, on the computer, but it is MOST Certain, that you will encounter all manner of problems, with its general performance and stability.

I recommend you go here
http://www.microsoft...us/default.aspx

Have the program scan your computer and ascertain what the report is.

If having considered the above, you feel it is appropriate to proceed, then I will request further details, so that we may attempt to maximise the availability of ram.

It does however appear that as you say, It is a fresh install of Windows 7, you may simply have insufficient resources to successfully operate that system.
http://windows.micro...uct-information
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#5
ogdemolisher

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Thanks bro your a genius.
I had never thought of that even though I have successfully done it with 1 GB before for some reason this one is different. (They all are!)lol

I got it to work by installing a 2GB stick of DDR2 RAM from an old laptop I had just to give it a try and security essentials and iTunes both installed.

Thanks bro! :thumbsup:

Edited by ogdemolisher, 07 May 2012 - 12:03 PM.

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#6
Macboatmaster

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I am pleased, it worked for you.



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