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BSOD tcpip.sys, PLEASE HELP!


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#1
benc

benc

    New Member

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  • 5 posts
Hello,

I am getting BSOD, with tcpip.sys.

My system and other info is below.

1. My comptuer: Dell desktop XPS8300.
2. Info from Bluescreenview (below)
3. Current antivirus packages (McAfee antivirus, and PC Tools Spyware Doctor, antispyware only)
4. I ran sc /scan now (no errors)
5. Ran chkdsk /r (no errors)
6. MSFT updates that happened a few days before this issue started:
* Bing toolbar, MSFT silverlight, windows live essentials installed (unable to uninstall)
* Many updates happened several days before this problem started:
* Security update KB2633873
* udpate for MSFT windows KB2640148
* Security update KB2645640
* Security update KB2647516
* Security update KB2654428
* Update for MSFT windows KB2660075
* Security update KB2660465
7. Please see startup.txt file from cc cleaner (below)
8. Please see msconfig info (below)
9. Please see Minitoolbox output (below)

Thank you in advance for any help/advice you can provide.


Ben


#2: Info from BSOD Viewer:

==================================================
Dump File : 050612-18376-01.dmp
Crash Time : 5/6/2012 8:45:24 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01ab70b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050612-18376-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 050612-15958-01.dmp
Crash Time : 5/6/2012 6:40:33 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01a860b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050612-15958-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 050612-17238-01.dmp
Crash Time : 5/6/2012 6:22:02 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01b4b0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050612-17238-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 050612-14991-01.dmp
Crash Time : 5/6/2012 6:13:48 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01cc20b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050612-14991-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 050512-19266-01.dmp
Crash Time : 5/5/2012 8:59:17 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01ae60b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050512-19266-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 050512-18236-01.dmp
Crash Time : 5/5/2012 8:56:10 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01acc0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050512-18236-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 050412-14695-01.dmp
Crash Time : 5/4/2012 4:50:16 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01a6e0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050412-14695-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 042912-13852-01.dmp
Crash Time : 4/29/2012 8:56:32 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01a990b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042912-13852-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 042912-15849-01.dmp
Crash Time : 4/29/2012 8:40:40 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01aaf0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042912-15849-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 042812-14305-01.dmp
Crash Time : 4/28/2012 9:33:36 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01ab70b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042812-14305-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 042312-23306-01.dmp
Crash Time : 4/23/2012 9:06:16 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01afe0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042312-23306-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 042312-16770-01.dmp
Crash Time : 4/23/2012 7:29:34 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01b210b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042312-16770-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 042212-19702-01.dmp
Crash Time : 4/22/2012 5:07:20 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01b370b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042212-19702-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 042212-16910-01.dmp
Crash Time : 4/22/2012 4:33:02 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01adb0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042212-16910-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 040812-15584-01.dmp
Crash Time : 4/8/2012 8:35:23 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01b0b0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040812-15584-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 040712-16146-01.dmp
Crash Time : 4/7/2012 8:56:07 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01aab0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040712-16146-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 040612-15054-01.dmp
Crash Time : 4/6/2012 8:20:23 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01a6e0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040612-15054-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 033112-18595-01.dmp
Crash Time : 3/31/2012 6:49:42 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01b020b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\033112-18595-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 033012-17706-01.dmp
Crash Time : 3/30/2012 6:33:43 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01b490b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\033012-17706-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 033012-15350-01.dmp
Crash Time : 3/30/2012 4:47:37 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01a860b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\033012-15350-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 032912-18018-01.dmp
Crash Time : 3/29/2012 8:09:10 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01af20b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032912-18018-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 032012-18907-01.dmp
Crash Time : 3/20/2012 8:55:03 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01b010b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032012-18907-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 031912-22136-01.dmp
Crash Time : 3/19/2012 4:28:12 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01b060b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\031912-22136-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 031912-21091-01.dmp
Crash Time : 3/19/2012 12:22:49 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01b350b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\031912-21091-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 030912-18907-01.dmp
Crash Time : 3/9/2012 9:08:21 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01aa70b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030912-18907-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 030512-16411-01.dmp
Crash Time : 3/5/2012 8:53:15 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01a700b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030512-16411-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 022812-19422-01.dmp
Crash Time : 2/28/2012 7:28:33 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01aa40b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022812-19422-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 022712-19687-01.dmp
Crash Time : 2/27/2012 10:34:34 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01b2e0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022712-19687-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 022712-23041-01.dmp
Crash Time : 2/27/2012 9:02:15 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01ab80b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022712-23041-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 022512-18174-01.dmp
Crash Time : 2/25/2012 10:24:46 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01a580b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022512-18174-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 022512-16504-01.dmp
Crash Time : 2/25/2012 2:10:17 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`01a87086
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3d086
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022512-16504-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 022512-19297-01.dmp
Crash Time : 2/25/2012 1:56:06 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01ade0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022512-19297-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,264
==================================================

==================================================
Dump File : 011512-14898-01.dmp
Crash Time : 1/15/2012 6:25:06 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`032def50
Parameter 3 : fffff880`02eecc20
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+664c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17790 (win7sp1_gdr.120305-1505)
Processor : x64
Crash Address : ntoskrnl.exe+664c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011512-14898-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,264
==================================================

#7: Startup.txt
Adobe Flash Player 11 ActiveX 64-bit Adobe Systems Incorporated 5/4/2012 6.00 MB 11.2.202.235
Adobe Reader X (10.1.3) MUI Adobe Systems Incorporated 4/13/2012 479 MB 10.1.3
ATI Catalyst Install Manager ATI Technologies, Inc. 6/7/2011 22.4 MB 3.0.808.0
Batman: Arkham City™ WB Games 12/18/2011 1.0.0000.131
Bing Bar Microsoft Corporation 2/20/2012 24.3 MB 7.0.619.0
Browser Defender 3.0 Threat Expert Ltd. 7/4/2011 17.3 MB 3.0.0.312
Canon IJ Network Scan Utility 7/4/2011
Canon IJ Network Tool 7/4/2011
Canon MX870 series MP Drivers 7/4/2011
CasualGaming Toolbar CasualGaming 8/2/2011
CCleaner Piriform 5/6/2012 3.18
Consumer In-Home Service Agreement Dell Inc. 6/7/2011 2.0.0
Cozi Cozi Group, Inc. 6/7/2011 1.0.4323.24051
Dell DataSafe Local Backup Dell 6/7/2011 9.4.60
Dell DataSafe Local Backup - Support Software Dell 6/7/2011 9.4.60
Dell DataSafe Online Dell 6/7/2011 6.46 MB 2.1.19634
Dell Getting Started Guide Dell Inc. 6/7/2011 1.00.0000
Dell MusicStage Fingertapps 6/7/2011 1.4.162.0
Dell PhotoStage ArcSoft 6/7/2011 101.8 MB 1.5.0.30
Dell Product Registration Dell Inc. 6/7/2011 1.0.6
Dell Stage Fingertapps 6/7/2011 1.4.173.0
Dell Support Center Dell Inc. 4/21/2012 128.9 MB 3.1.5907.39
Dell VideoStage CyberLink Corp. 6/7/2011 1.1.1.1408
Dogpile Bundle Toolbar 8/2/2011 1.514
Dual-Core Optimizer AMD 12/18/2011 86.00 KB 1.1.4.0169
DW WLAN Card Dell Inc. 6/7/2011 5.60.48.35
Google Chrome Google Inc. 8/7/2011 18.0.1025.168
GoToAssist Corporate Citrix Online, a division of Citrix Systems, Inc. 5/6/2012 9.1.0.615
Home Designer Suite 10 Chief Architect 9/20/2011 669 MB 10.4.3.0
Intel® Rapid Storage Technology Intel Corporation 6/7/2011 10.0.0.1046
Java™ 6 Update 24 (64-bit) Oracle 6/7/2011 90.8 MB 6.0.240
Java™ 6 Update 30 Oracle 6/7/2011 96.9 MB 6.0.300
McAfee SecurityCenter McAfee, Inc. 3/3/2012 11.0.654
Microsoft .NET Framework 4 Client Profile Microsoft Corporation 7/5/2011 38.8 MB 4.0.30319
Microsoft Games for Windows - LIVE Redistributable Microsoft Corporation 12/18/2011 31.3 MB 3.5.88.0
Microsoft Games for Windows Marketplace Microsoft Corporation 12/18/2011 6.04 MB 3.5.50.0
Microsoft IntelliPoint 8.2 Microsoft Corporation 1/24/2012 8.20.468.0
Microsoft Office 2010 Microsoft Corporation 6/7/2011 6.31 MB 14.0.4763.1000
Microsoft Office Click-to-Run 2010 Microsoft Corporation 7/4/2011 14.0.4763.1000
Microsoft Office Home and Student 2007 Microsoft Corporation 3/30/2012 12.0.6612.1000
Microsoft Office Starter 2010 - English Microsoft Corporation 7/4/2011 14.0.4763.1000
Microsoft Silverlight Microsoft Corporation 2/17/2012 80.3 MB 4.1.10111.0
Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Corporation 6/7/2011 1.70 MB 3.1.0000
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Corporation 1/24/2012 0.25 MB 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 7/4/2011 0.29 MB 8.0.58299
Microsoft Visual C++ 2005 Redistributable - KB2467175 Microsoft Corporation 9/16/2011 2.65 MB 8.0.51011
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 Microsoft Corporation 9/16/2011 0.23 MB 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Corporation 7/4/2011 0.58 MB 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 7/4/2011 0.59 MB 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 Microsoft Corporation 9/4/2011 13.7 MB 10.0.30319
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 Microsoft Corporation 10/7/2011 11.0 MB 10.0.30319
MSXML 4.0 SP2 (KB954430) Microsoft Corporation 7/4/2011 1.28 MB 4.20.9870.0
MSXML 4.0 SP2 (KB973688) Microsoft Corporation 7/4/2011 1.33 MB 4.20.9876.0
Multimedia Card Reader Fitipower 6/7/2011 1.7.915.93
NirSoft BlueScreenView 5/6/2012
Realtek High Definition Audio Driver Realtek Semiconductor Corp. 6/7/2011 6.0.1.6141
Rosetta Stone Version 3 Rosetta Stone Ltd. 1/5/2012 120.4 MB 3.4.5.0
Roxio Creator Starter Roxio 6/7/2011 1,678 MB 12.1.77.0
Skype Toolbars Skype Technologies S.A. 6/7/2011 5.36 MB 1.0.4051
Skype™ 4.2 Skype Technologies S.A. 6/7/2011 31.7 MB 4.2.169
SPORE™ Electronic Arts 8/11/2011 1.00.0000
Spyware Doctor 8.0 PC Tools 7/4/2011 8.0
Stagecast Creator 2 1/9/2012
StarCraft II Blizzard Entertainment 5/6/2012 1.4.3.21029
Steam Valve Corporation 9/3/2011 1.59 MB 1.0.0.0
Student Management System v3.0.2 1/15/2012
Supreme Commander 2 Gas Powered Games 9/3/2011
The Weather Channel Desktop 6 8/2/2011
THX TruStudio PC Creative Technology Limited 6/7/2011 1.0
Windows Live Essentials Microsoft Corporation 2/20/2012 15.4.3538.0513
Windows Live Mesh ActiveX Control for Remote Connections Microsoft Corporation 6/7/2011 5.57 MB 15.4.5722.2

#8: msconfig services data

Service Manufacturer Status
Adobe Acrobat Update Service Adobe Systems Incorporated Stopped
Adobe Flash Player Update Service Adobe Systems Incorporated Stopped
AMD External Events Utility AMD Stopped
Browser Defender Update Service Threat Expert Ltd. Stopped
FLEXnet Licensing Service Acresso Software Inc. Stopped
GoToAssist Citrix Online, a division of Citrix Inc Stopped
Intel® Rapid Storage Technology Intel Corporation Stopped
InstallDriver Table Manager Macrovision Corporation Stopped
McAfee SiteAdvisor Service McAfee, Inc. Stopped
McAfee Personal Firewall Service McAfee, Inc. Running
McAfee Services McAfee, Inc. Running
McAfee VirusScan Announcer McAfee, Inc. Stopped
McAfee Network Agent McAfee, Inc. Stopped
McAfee Scanner McAfee, Inc. Stopped
McAfee Proxy Service McAfee, Inc. Stopped
McAfee McShield McAfee, Inc. Stopped
McAfee Firewall Core Service McAfee, Inc. Running
McAfee Validation Trust Protection Service McAfee, Inc. Running
Dell DataSafe Online Dell, Inc. Stopped
RoxMediaDB 12OEM Sonic Solutions Stopped
Roxio Hard Drive Watcher 12 Sonic Solutions Stopped
PC Tools Auxiliary Service PC Tools Stopped
PC Tools Sercurity Service PC Tools Stopped
SoftThinks Agent Service SoftThinks SAS Stopped
SMSv3_0_2 Alexandria Software Consting Stopped
Steam Client Service Valve Corporation Stopped
stllssvr Microvision Development Stopped
ThreatFire PC Tools Stopped


#9: Minitoolbox results

MiniToolBox by Farbar Version: 18-01-2012
Ran by David (administrator) on 07-05-2012 at 00:06:30
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Nerwork
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.235)
Adobe Reader X (10.1.3) MUI (Version: 10.1.3)
ATI AVIVO64 Codecs (Version: 11.6.0.10104)
ATI Catalyst Install Manager (Version: 3.0.808.0)
Batman: Arkham City™ (Version: 1.0.0000.131)
Bing Bar (Version: 7.0.619.0)
Browser Defender 3.0 (Version: 3.0.0.312)
Canon IJ Network Scan Utility
Canon IJ Network Tool
Canon MX870 series MP Drivers
CasualGaming Toolbar (Version: 6.5.2.8)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center InstallProxy (Version: 2011.0104.2155.39304)
Catalyst Control Center Localization All (Version: 2011.0104.2155.39304)
ccc-core-static (Version: 2011.0104.2155.39304)
ccc-utility64 (Version: 2011.0104.2155.39304)
CCC Help Chinese Standard (Version: 2011.0104.2154.39304)
CCC Help Chinese Traditional (Version: 2011.0104.2154.39304)
CCC Help Czech (Version: 2011.0104.2154.39304)
CCC Help Danish (Version: 2011.0104.2154.39304)
CCC Help Dutch (Version: 2011.0104.2154.39304)
CCC Help English (Version: 2011.0104.2154.39304)
CCC Help Finnish (Version: 2011.0104.2154.39304)
CCC Help French (Version: 2011.0104.2154.39304)
CCC Help German (Version: 2011.0104.2154.39304)
CCC Help Greek (Version: 2011.0104.2154.39304)
CCC Help Hungarian (Version: 2011.0104.2154.39304)
CCC Help Italian (Version: 2011.0104.2154.39304)
CCC Help Japanese (Version: 2011.0104.2154.39304)
CCC Help Korean (Version: 2011.0104.2154.39304)
CCC Help Norwegian (Version: 2011.0104.2154.39304)
CCC Help Polish (Version: 2011.0104.2154.39304)
CCC Help Portuguese (Version: 2011.0104.2154.39304)
CCC Help Russian (Version: 2011.0104.2154.39304)
CCC Help Spanish (Version: 2011.0104.2154.39304)
CCC Help Swedish (Version: 2011.0104.2154.39304)
CCC Help Thai (Version: 2011.0104.2154.39304)
CCC Help Turkish (Version: 2011.0104.2154.39304)
CCleaner (Version: 3.18)
Consumer In-Home Service Agreement (Version: 2.0.0)
Cozi (Version: 1.0.4323.24051)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 9.4.60)
Dell DataSafe Local Backup (Version: 9.4.60)
Dell DataSafe Online (Version: 2.1.19634)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell MusicStage (Version: 1.4.162.0)
Dell PhotoStage (Version: 1.5.0.30)
Dell Product Registration (Version: 1.0.6)
Dell Stage (Version: 1.4.173.0)
Dell Support Center (Version: 3.1.5907.39)
Dell VideoStage (Version: 1.1.1.1408)
DirectX 9 Runtime (Version: 1.00.0000)
Dogpile Bundle Toolbar (Version: 1.514)
Dual-Core Optimizer (Version: 1.1.4.0169)
DW WLAN Card (Version: 5.60.48.35)
Google Chrome (Version: 18.0.1025.168)
GoToAssist Corporate (Version: 9.1.0.615)
Home Designer Suite 10 (Version: 10.4.3.0)
Intel® Rapid Storage Technology (Version: 10.0.0.1046)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 24 (64-bit) (Version: 6.0.240)
Java™ 6 Update 30 (Version: 6.0.300)
Junk Mail filter update (Version: 15.4.3502.0922)
McAfee SecurityCenter (Version: 11.0.654)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.88.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Card Reader (Version: 1.7.915.93)
NirSoft BlueScreenView
PhotoShowExpress (Version: 2.0.063)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.6141)
Rosetta Stone Version 3 (Version: 3.4.5.0)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Skype Toolbars (Version: 1.0.4051)
Skype™ 4.2 (Version: 4.2.169)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
SPORE™ (Version: 1.00.0000)
Spyware Doctor 8.0 (Version: 8.0)
Stagecast Creator 2
StarCraft II (Version: 1.4.3.21029)
Steam (Version: 1.0.0.0)
Student Management System v3.0.2
Supreme Commander 2
The Weather Channel Desktop 6
THX TruStudio PC (Version: 1.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 6126.46 MB
Available physical RAM: 4707.84 MB
Total Pagefile: 12251.11 MB
Available Pagefile: 10826.05 MB
Total Virtual: 4095.88 MB
Available Virtual: 3984.14 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:919.22 GB) (Free:821.15 GB) NTFS

========================= Users: ========================================

User accounts for \\DAVID-PC

Administrator David Guest
school work


**** End of log ****
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#2
rockmilk

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:welcome:


I am thinking that McAfee is conflicting with Browser Defender 3.0 (Version: 3.0.0.312) and Spyware Doctor 8.0 (Version: 8.0) Please uninstall these programs and see if you get anymore crashes there is more work to be done on your machine but I would like you to take these steps first.
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#3
benc

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Wow - 24 hours with no BSOD crash!

What do you think is the next step? Clean up then reinstall McAfee?


Many many thanks!

Ben
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#4
Amlak

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You can if you want. See if reinstalling McAfee triggers the blue screens first.

Edited by Amlak, 08 May 2012 - 10:33 PM.

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#5
rockmilk

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Just wanted to let you know that I am a bit busy today.I will have some steps laid out for you on thursday.I have company coming over tonight so I will not have time today look for my post tommorow around this time.Just did not want to leave you hanging. :)
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#6
benc

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Thank you for the note and your help. Have a good evening, :)
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#7
rockmilk

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Please download Ccleaner. http://www.piriform.com/ccleaner

Open Ccleaner then hit Tools>Startup>Then disable All startup items Except your AV and anything to do with wireles if you connect wirelessly.




Download Autoruns and Autorunsc unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.
http://download.sysi...es/Autoruns.zip

Lets change your dns setting to a faster more secure connection.
http://www.computerh...es/ch001161.htm
Change your dns to the below.

Preferred DNs 208.67.222.222

Alternate dns 208.67.220.220

Now Please do the followiing. Open Elevated Command Prompt
Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.



At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.

Now uncheck 1pv6 http://support.microsoft.com/kb/929852



Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.


Adobe Acrobat Update Service Adobe Systems Incorporated Stopped
Adobe Flash Player Update Service Adobe Systems Incorporated Stopped
InstallDriver Table Manager Macrovision Corporation Stopped
RoxMediaDB 12OEM Sonic Solutions Stopped
Roxio Hard Drive Watcher 12 Sonic Solutions Stopped
stllssvr Microvision Development Stopped


Reboot your machine also how do you feel about dumping McAfee?

Edited by rockmilk, 10 May 2012 - 05:02 PM.

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#8
benc

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Ok! I followed all the steps you listed.

I have no attachment to McAfee. What would you recommend? Is McAfee not good? What do you think about PC Tools spyware doctor?

Thank you,
Ben
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#9
Amlak

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PC Tools Spyware Doctor is known for slowing down your system. If you have no attachment towards McAfee, then uninstall it and go for either Avast or Microsoft Security Essentials. Or even Kaspersky if you prefer a paid product.

Whatever you choose, though, make sure you only install one of them. More than one security software running on your system at the same time could easily lead to a significant decline in system performance and might even render the system even more vulnerable to malware infection.

As for spyware protection, just install MalwareBytes' (if you don't have it yet) to use for supplementary scan when you suspect malware.
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#10
rockmilk

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I would Agree with Amlak on everything except Microsoft Security Essentials (which is garbage software). Here is the link to Avast free.
http://www.avast.com/download-software

Also here is the link to the McAfee Removal tool.
http://majorgeeks.co...Tool_d5420.html

McAfee is a known problem source along wit Norton also both of which cause your machine to slow down as they chew a lot of resources.On my machines I use Avast Free and Malwarebytes Pro which play very well together,and for a one time fee of around 30 dollars you get malwarebytes pro for life. :) Basically, the free version is just a removal tool. It will remove malware once it is on your system. The paid version has real time protection. This means that it will block malware before it ever reaches your system. You also receive automatic updates with the paid version, as well as the option to schedule scans. http://www.malwarebytes.org/
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#11
rockmilk

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Also Make sure that your settings in Ccleaner look like the settings in the screen shots.


Ccleaner.jpeg Ccleaner2.jpeg Cleaner3.jpeg

Just out of curiosity is your machine performing any better since following the steps?

You can do a couple more things if you wish as a part of basic maintinence.

Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.Copy and paste the below into the command prompt window hitting ENTER After The Sfc /scannow Command.
SFC /SCANNOW
IF SFC /Scannow finds any issues with your machine then please visit the windows update site.
http://www.update.mi...n&&thankspage=5



Run CHKDSK /R In a command prompt window. Hit the start button then type cmd (Run As Admin)in the run box when the command prompt opens type or copy and paste the following. CHKDSK /R Reply Y when asked if you want this to happen on the next boot.Now Type Exit and Reboot your machine.

Also wont hurt to defrag that machine of yours.
http://www.auslogics...re/disk-defrag/
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#12
benc

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Very nice, yes my computer definitely runs faster!

It's totally cool that you did a "tune up" as well as fixing my BSOD.

I'm downloading those software packages, and will perform similar procedure on my other computers.

You folks are a credit to this site & help forums in general.

I spent a ton of time with Dell support (with no fix/help) trying to get done what you did in this email thread.

Dell support = aggravation
You guys = super helpful


Thank you!

Ben
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#13
rockmilk

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Glad to have helped and if you are unsure of anything when tuning up the other computers please start a new thread and request that I look at it and I will be glad to help. :)
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