[cc47]

Hi There,

I'm not sure where I can get help with my computer problem. My lap top has shut down a couple of times with a blue screen(I've attached screen shot with error codes). I've made screen shots of the error messages that I can forward.

The potential causes that are mentioned are:

1. Adequate disk space(don't think this is an issue)
2. change video adapters ( I have encountered errors streaming video on google chrome)
3. Potential Bios issues?

I've also read that the cause could be from overheating which could make sense since I use my laptop for work a lot, have a lot of documents open, and it can get hot with the fan really running. I've also started loading HD video which has shut the computer down in the past but no blue screen.

Thanks,

Chris

[rshaffer61]

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program









Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes

WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads

[cc47]

Hi,

I downloaded the program and it looks like it has a virus. It asked me if I wanted to use some facebook app(I declined b/c I don't use facebook) but now there these tabs on my computer screen some babylon search program! Oh Noo!!

[cc47]

The social networking program that was added without my permission was Wajam.

Please help!

[rshaffer61]

Hmm I'm not sure what you did but I have never had those show up on anyone I have had use these two programs.

Neither program has a installation that has to be done. All you do is download the file to your desktop and then click on the file and it starts.

[cc47]

I just downloaded the program. Nothing else. It looks like there's an app icon on my computer called flip toast?

What now? Please help.

[Essexboy]

Hi I have just used that download link and installed it on my system - there was no babylon tool bar or anything.. But that was the who crashed one

I will try the blue screen viewr next

[rshaffer61]

Thanks essexboy and if there is a infection in the virus first I want to apologize as it has never happened before. Secondly if there is a virus you have one of our best Malware techs already looking at it for you so you are going to be in good hands if there is.

[cc47]

The programs that automatically downloaded to my computer were:

Babylon toolbar
Fliptoast
Wajam

There are also some other weird programs when I look at Add/Remove programs.

Bantec service agreement
Bonjour
Yontoo

My guess is that I clicked on a download link for an advertisement rather than the program.

I now have the blue screen view on my computer but I definitely want to get rid of these other programs.

[Essexboy]

OK Blue screen viewer is clean as well

Bonjour is part of Itunes

The remainder are rubbish

[cc47]

awesome thanks. I appreciate your help.

[Essexboy]

If you cannot get rid of them, then once you are finished with Ron go to the malware forum and I will remove them for you

[cc47]

I've attached the BSOD.text info from the blue screen view for your review.

I'll wait for your direction on next steps for the blue screen problem and the unwanted programs.

[cc47]

OK. should I just try to remove them with add/remove programs?

[rshaffer61]

Quote

I've attached the BSOD.text info from the blue screen view for your review.

I see no attachment.