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Help Please! Blue Screen - tcpip.sys address fffff880`018f43d7 bas


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#1
coreancowboy

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Hi gang, I am hoping someone out there can help me out. I have now experienced 5 blue screens all with the same basic info. I will paste everything further below.

The crashes started happening right around the same time I was having issues with AVG not updating properly. AVG instructed me to uninstall and re-install AVG, which I did. After that, the blue screens increased.

The only other programs that i have installed around the time when the blue screens started include: Pandora Music Desktop App, An upgrade for Adobe Lightroom, A CCleaner update, a Soluto update, a Dropbox update, Dell Support Center update, Windows Live Essentials updates, and Adobe ReaderX and 9 updates. i don't know if the error is caused by a conflict wiht one of these programs. I have not installed any new hardware.

The crash seems to happen however soon after AVG auto updates definitions and such; although i can not be 100% positive this is when it is happening.

I will attach two files, a photo of the blue screen, and a .dmp file.

I am hoping someone has a workable solution other than reformatting and re installing W7.

In case this additional info helps, I have a Dell Studio XPS 9100. Bios A02. Windows 7 Ultimate SP1. DirectX Version 11. Intel i7CPU [email protected] Cores 4. Thread 8. Hard Drive ST31500341AS (seagate). Memory Type DDR3-SDRAM (1333) Nanya Tech.

Thanks in advance!

Dump File : 050812-44569-01.dmp
Crash Time : 5/8/2012 10:55:23 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000051
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`018f43d7
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+523d7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050812-44569-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 286,636


FROM MY EVENT VIEWER

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 5/8/2012 10:55:10 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: ME-at-Home
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-05-09T02:55:10.254047000Z" />
<EventRecordID>469501</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>ME-at-Home</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">209</Data>
<Data Name="BugcheckParameter1">0x51</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0xfffff880018f43d7</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

ALSO

Attached Thumbnails

  • Blue Screen (Small).JPG

Attached Files


Edited by coreancowboy, 08 May 2012 - 10:57 PM.

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#2
Amlak

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Is is the free version of AVG?

Uninstall AVG for a day or two and tell me if any blue screen comes up during that time.
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#3
rockmilk

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If you do decide to uninstall AVG here is the link to the removal tool.
http://majorgeeks.co...over_d7000.html

You will need to install an Antivirus here is a couple of links.
http://www.avast.com/download-software

http://www.avira.com...-free-antivirus

You will not want to run a couple of days without an antivurus.
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#4
Amlak

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True for the most part. Sometimes it's just a bit tricky especially in a case like this, but good point nonetheless.
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#5
coreancowboy

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Thanks everyone for your input so far.

It is not the free version, but is the full AVG 2012 Internet Security package. I tend to not want to shut the entire AVG off for a few days, and would more likely just turn the auto updates off, since this is when the problem seems to have been happening.

I have the AVG uninstaller tool, and had thought about using Microsoft Security Essentials in the meantime.

I sent a complete log of events to AVG and they said they would look it over.

I also went to Dell's online chat assistance site. I was quite pleasantly surprised at how helpful they are, Normally I am unimpressed with Dell customer Service.

They looked over all the details and zeroed in on a piece of code that made them feel that it was the drivers for my network adapters that got corrupted. They could not say with certainty if it was AVG or a Windows update that caused it. They felt it was a 50/50 either way. So they just had me download two different drivers: R266204 and R290807, then uninstall the old ones and install the "new ones."

Things seem to be stable for now, but I will give it a few more days before I feel confident. I am also curious to what AVG will say.

i will update you in about a week and let you know if the drivers by themselves worked.
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#6
Amlak

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While it is good that the AVG staff have been very helpful with you, once your subscription with AVG is over, I would recommend you uninstall AVG and install either Avast or Microsoft Security Essentials (if you don't mind a free security product) or Kaspersky (if you insist on a paid one).

Whatever you choose to do (including whether or not you wish to continue using AVG), just make sure only one antivirus software is running on your system at a time. More than one and you may have far more troubles than just some blue screens.

Edited by Amlak, 11 May 2012 - 03:31 AM.

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#7
coreancowboy

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AVG was actually not helpful, it was Dell that was helpful.

I am only using one antivirus program, but thanks for the helpful reminder.

i am going to close this discussion now, thanks for your input all!
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