Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

BSOD Help (ntoskrnl.exe)


  • Please log in to reply

#1
Brayden Carlson

Brayden Carlson

    New Member

  • Member
  • Pip
  • 1 posts
I am running Windows Vista x64 (Home Premium) on a HP Pavilion m9500 desktop computer. I get the BSOD only when I use my home studio, and it happens every time. My MXL 990 (microphone) is connected to a Mackie Onyx Satellite (pre-amp) by an XLR cable, which connects to my computer via Firewire. I use Acoustic Mixcraft 5.2 to record, and I can hit the "Record" and "Stop" button about 3-5 times before it gives me the BSOD. The driver for the Onyx Satellite is up-to-date. This computer has a known Firewire issue, and I downloaded a fix from the HP website, but it still crashes. This has happened for a couple years, but I haven't made an attempt to fix it. I'm new to this, so you may have to thoroughly explain it for me.

I have used BlueScreenView, and checked the minidump using WinDbg. Both programs tell me that "ntoskrnl.exe" is the problem. I have gotten the following errors: DRIVER_CORRUPTED_EXPOOL (0x000000c5) and BAD_POOL_CALLER (0x000000c2).


BlueScreenView:

==================================================
Dump File : Mini050812-02.dmp
Crash Time : 08/05/2012 11:51:09 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0000005f`95df1b4a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`03b94c3b
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini050812-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 283,392
==================================================

==================================================
Dump File : Mini050812-01.dmp
Crash Time : 08/05/2012 11:22:57 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`0000110b
Parameter 3 : 00000000`00400009
Parameter 4 : fffffa80`0f5cd4a0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini050812-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 288,848
==================================================

Edited by Brayden Carlson, 09 May 2012 - 08:05 PM.

  • 0

Advertisements


#2
rockmilk

rockmilk

    Certified monkey.

  • Member
  • PipPipPipPipPip
  • 2,767 posts
Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
http://www.nirsoft.n...creen_view.html


Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER
http://www.piriform....leaner/download

Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.
http://download.blee...MiniToolBox.exe Right click and run as admin



Checkmark the following boxes:

  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices Only Problems
  • List Users, Partitions and Memory size
  • List Minidump Files
  • Click Go and post the result.

Hit Go Post Results in your reply to me.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP