[Jan1959]

Also I have lost the internet on my TV

[Advertisements]

Also I have lost the internet on my TV

I can't say anything about this one. What happened? We didn't touch your router.

Can you do Quick Scan with Malwarebytes now and post log after it.

[maliprog]

Also I have lost the internet on my TV

I can't say anything about this one. What happened? We didn't touch your router.

Can you do Quick Scan with Malwarebytes now and post log after it.

[Jan1959]

It seems to be clear this time


Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.14.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Jan :: ADAM-447023DY6B [administrator]

14/05/2012 09:06:12
mbam-log-2012-05-14 (09-06-12).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 297901
Time elapsed: 5 minute(s), 50 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

[maliprog]

Yes. Looks like we clean it all . I'll finish this with cleanup for your PC.

Your logs and system are clean now. I'm glad we fix up your computer. We need to clean up your PC from programs we used.

Step 1

Please start OTL one more time and click CleanUp button. OTL will restart your system at the end. Remove all other application we used to clean your PC.

General recommendations

Here are some recommendations you should follow to minimize infection risk in the future:

1. Enable Windows Update

• Click Start, click Run, type sysdm.cpl, and then press ENTER.
• Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them option.
• Click OK button

2. Delete Temp files

Download TFC to your desktop

• Open the file and close any other windows.
• It will close all programs itself when run, make sure to let it run uninterrupted.
• Click the Start button to begin the process. The program should not take long to finish its job
• Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

3. Make Backups of Important Files

Please read this article Home Computer Data Backup.


4. Regularly update your software

To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.

You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.

[Jan1959]

I have tried all your instructions but although the update checker says that I have 9 new updates and 3 beta updates, it gets stuck when trying to connect to Windows Internet Explorer. I have tried clicking on Internet Explorer on my desktop and that seems fine. I have also tried reinstalling it again but it still won't connect.

[maliprog]

That's OK. Update Helper is only "helper" and if it doesn't work uninstall it.

[Jan1959]

that's a shame - it was a very good idea!

Is that it now, I am all finished?

[maliprog]

Yes we are!

Goodbye and stay safe

[Jan1959]

Thank you very much - as always you guys are absolute stars!

Thanks again

[maliprog]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.