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Gateway Laptop won't open up Windows

#1 Zotzot

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Posted 10 May 2012 - 07:50 PM

I have a Gateway laptop series EC model 1454U. A few days ago, I closed the lid to hibernate, but when I tried to start it up again windows wouldn't load, and goes into "Windows Error Recovery." When I launch Startup Repair it doesn't do anything and asks for a cd that I do not have. I was able to get to the Gateway eRecovery by pressing Alt+F10; however, it did not give me the option to "Restore operating system and retain user data" (it was grayed out) so I did not go through with that. I have ordered a recovery disc online from Gateway, hoping that would give me the option to retain user data, but I have not received it yet. I have a few files that I would like to retrieve before wiping out the hard drive.

I did a web search and followed the directions that are outlined on this topic: http://www.geekstogo...p-into-windows/

I was able to load the OPTLENet.exe onto the cd and open it on my laptop. However, when I opened the OPTLE file and selected the D: drive (the one that I have information on), it states "Does not support Windows 2000 or later."

I have loaded the Farbar Recovery Scan tool and ran the program. It gave me the following:

Scan result of Farbar Recovery Scan Tool (FRST written by farbar) Version: 09-05-2012
Ran by SYSTEM at 10-05-2012 19:35:19
Running from E:\
(X86) OS Language: English(US)
Attention: Could not load system hive.
Error: The system was unable to find the specified registry key or value
Attention: System hive is missing.

========================== Registry (Whitelisted) =============

Attention: Software hive is missing.

HKLM\...\Winlogon: [Userinit] [x]
HKLM\...\Winlogon: [Shell]

================================ Services (Whitelisted) ==================


========================== Drivers (Whitelisted) =============


========================== NetSvcs (Whitelisted) ===========

============ One Month Created Files and Folders ==============



============ 3 Months Modified Files and Folders ===============



========================= Known DLLs (Whitelisted) ============


========================= Bamital & volsnap Check ============

C:\Windows\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\winlogon.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\System32\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\Drivers\volsnap.sys IS MISSING <==== ATTENTION!.

==================== Restore Points (XP) =====================


========================= Memory info ======================

Percentage of memory in use: 7%
Total physical RAM: 2974.84 MB
Available physical RAM: 2756.06 MB
Total Pagefile: 2800.11 MB
Available Pagefile: 2734.52 MB
Total Virtual: 2047.88 MB
Available Virtual: 2002.25 MB

======================= Partitions =========================

1 Drive b: (RAMDisk) (Fixed) (Total:0.06 GB) (Free:0.06 GB) NTFS
2 Drive c: (SYSTEM RESERVED) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS
4 Drive e: (PATRIOT) (Removable) (Total:7.45 GB) (Free:6.36 GB) FAT32
5 Drive x: (ReatogoPE) (CDROM) (Total:0.43 GB) (Free:0 GB) CDFS

DiskPart was unable to open or read the script file.
Make sure the file you specified exists.

======================= End Of Log ==========================

I would deeply appreciate any advice I can get on this topic. Thank you so much!

#2 JSntgRvr

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Posted 10 May 2012 - 11:18 PM

:welcome:
Remove the Reatogo CD and any other media and run FRST once again.

#3 Zotzot

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Posted 11 May 2012 - 04:18 PM

Thanks for the reply. I'm not quite sure how to run FRST without the Reatogo CD in the cd-rom drive, as it freezes and doesn't work. I have FRST loaded on an usb stick. When I take the Reatogo CD out, the machine freezes. Am I doing something wrong? These are the exact steps I'm doing:

1. Start laptop
2. Boot from USB-CD-ROM; loads Reatogo CD
3. Open FRST from my usb stick
4. Remove the Reatogo CD after FRST says it's ready to run.

Thanks again.

#4 JSntgRvr

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Posted 11 May 2012 - 08:43 PM

Chances are that Reatogo does not have the drivers needed to read the hard drive. Are you able to reach the Advanced menu tapping F8 at startup?

#5 Zotzot

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Posted 13 May 2012 - 05:38 AM

Hi, thanks for the help, but I decided just to reformat the hard drive. Please close the thread. Thanks again.

#6 JSntgRvr

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Posted 13 May 2012 - 09:31 AM

Thanks for the feedback.

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

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