[spicejar]

Hi !!

Have got my External HDD .. but now my Laptop is refusing to start ...
After the Laptop welcome screen it automatically restarts again...tried going to safe mode also but still problem is there ...
Think my Lapotop is counting it's days and it's time to get a new one ...

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We Need to Diagnose Your BlueScreen

• When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
• Select "Disable Automatic Restart on System Failure", as shown here:
  
• When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
  

Please post me the error(s).






Did you run the hard drive test CD that I asked for in Post #30?
If you have not please do the following first, then run the hard drive test.

We can backup your personal files using Puppy Linux.

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe's, .scr, .com, .pif etc... as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.


Here is a guide for backing up your data, it requires you to make a bootable CD or USB flash drive:

http://www.geekstogo...over-your-data/

[CompCav]

We Need to Diagnose Your BlueScreen

• When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
• Select "Disable Automatic Restart on System Failure", as shown here:
  
• When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
  

Please post me the error(s).






Did you run the hard drive test CD that I asked for in Post #30?
If you have not please do the following first, then run the hard drive test.

We can backup your personal files using Puppy Linux.

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe's, .scr, .com, .pif etc... as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.


Here is a guide for backing up your data, it requires you to make a bootable CD or USB flash drive:

http://www.geekstogo...over-your-data/

[spicejar]

Sorry for the late reply !!

The main problem is that it's not booting at all ... after a start , immediately after the hp startup screen comes it begins to restart , i tried pressing F8 but to no use... other functionalities are also not working ....

I think it's time say RIP to my comp...

I am already having thoughts of going for a new one ...

Just want your suggestion on whether to go for it or not ...

Thanks for your extremely responsive and wonderful support

[CompCav]

Here is a guide for backing up your data, it requires you to make a bootable CD or USB flash drive:

My link

Please follow the instructions to make the CD and boot up the computer on it. Let me know if it boots up on the CD.

[spicejar]

Hi !!

I have downloaded the puppy linux thing to my pendrive from another machine ..But Iam unable to boot my machine thru it..... unable to go even to the bios setup ...

Dunno why it suddenly stopped like this !! ...

[CompCav]

• Make sure the Puppy Linux pendrive is connected and the power is off.
• Turn the power on and begin tapping the F12 key.
• A boot menu should come up. Please select your USB pendrive to boot from.
• Press Enter once selected to begin the boot process.

[spicejar]

Hi !!

Sorry for the late reply ... Now i am unable to power it even ... Called up the Customer service ..they said the battery has gone and has to be replaced ...

I think rather i'd buy a new one than spending too much on this one ...

Thanks for your Wonderful support and the effort you put to resolve this issue ...

[CompCav]

You are welcome, I am sorry we were not able to help more but if you want to check hardware you can post about the issues with total system issues here or specific hardware questions here.

[CompCav]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.