[jeffce]

Hi,

Sounds good...let's get some updates on your system

Please download JavaRa to your desktop and unzip it to its own
folder

• Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then
  click Remove Older Versions.
• Accept any prompts.
• Open JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista) again and select Search For Updates.
• Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest
  Java Runtime Environment (JRE) version for your computer.

----------

When you ran OTL the first time there should have been a log created named Extras.txt Could you post that please and let me know if you have any problems with the instructions above.

[Advertisements]

I did install Java but i can not find the Extras.txt , i may have deleted that one , not sure . Can i just run another scan with the otl ?

[Danpicos]

I did install Java but i can not find the Extras.txt , i may have deleted that one , not sure . Can i just run another scan with the otl ?

[jeffce]

Hi,

You can get another Extras.txt by doing the following:

Please open OTL.

• Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, click the None button near the top (it may looked greyed out)
• In the Extra Registry section change it to All
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open 2 notepad windows, OTL.Txt and Extra.txt. Please post the Extra.txt.
----------

[Danpicos]

here it is

OTL Extras logfile created on: 5/15/2012 6:36:48 PM - Run 4
OTL by OldTimer - Version 3.2.42.3 Folder = C:\Documents and Settings\Dan\Desktop
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.94 Gb Total Physical Memory | 1.19 Gb Available Physical Memory | 61.59% Memory free
2.44 Gb Paging File | 1.69 Gb Available in Paging File | 69.26% Paging File free
Paging file location(s): C:\pagefile.sys 672 1344 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 298.08 Gb Total Space | 233.33 Gb Free Space | 78.28% Space Free | Partition Type: NTFS
Drive F: | 140.48 Gb Total Space | 39.20 Gb Free Space | 27.91% Space Free | Partition Type: NTFS
Drive G: | 8.56 Gb Total Space | 0.55 Gb Free Space | 6.49% Space Free | Partition Type: FAT32

Computer Name: DAN-54C0A5D2219 | User Name: Dan | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: Off | File Age = 30 Days

========== Extra Registry (All) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.bat [@ = batfile] -- "%1" %*
.chm [@ = chm.file] -- C:\WINDOWS\hh.exe (Microsoft Corporation)
.cmd [@ = cmdfile] -- "%1" %*
.com [@ = comfile] -- "%1" %*
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
.exe [@ = exefile] -- "%1" %*
.hlp [@ = hlpfile] -- C:\WINDOWS\System32\winhlp32.exe (Microsoft Corporation)
.hta [@ = htafile] -- C:\WINDOWS\System32\mshta.exe (Microsoft Corporation)
.html [@ = Reg Error: Key error.] -- Reg Error: Key error. File not found
.inf [@ = inffile] -- C:\WINDOWS\System32\NOTEPAD.EXE (Microsoft Corporation)
.ini [@ = inifile] -- C:\WINDOWS\System32\NOTEPAD.EXE (Microsoft Corporation)
.url [@ = InternetShortcut] -- rundll32.exe ieframe.dll,OpenURL %l
.js [@ = JSFile] -- C:\WINDOWS\System32\WScript.exe (Microsoft Corporation)
.jse [@ = JSEFile] -- C:\WINDOWS\System32\WScript.exe (Microsoft Corporation)
.pif [@ = piffile] -- "%1" %*
.reg [@ = regfile] -- C:\WINDOWS\regedit.exe (Microsoft Corporation)
.scr [@ = scrfile] -- "%1" /S
.txt [@ = txtfile] -- C:\WINDOWS\System32\NOTEPAD.EXE (Microsoft Corporation)
.vbe [@ = VBEFile] -- C:\WINDOWS\System32\WScript.exe (Microsoft Corporation)
.vbs [@ = VBSFile] -- C:\WINDOWS\System32\WScript.exe (Microsoft Corporation)
.wsf [@ = WSFFile] -- C:\WINDOWS\System32\WScript.exe (Microsoft Corporation)
.wsh [@ = WSHFile] -- C:\WINDOWS\System32\WScript.exe (Microsoft Corporation)

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [edit] -- %SystemRoot%\System32\NOTEPAD.EXE %1 (Microsoft Corporation)
batfile [open] -- "%1" %*
batfile [print] -- %SystemRoot%\System32\NOTEPAD.EXE /p %1 (Microsoft Corporation)
chm.file [open] -- "%SYSTEMROOT%\hh.exe" %1 (Microsoft Corporation)
cmdfile [edit] -- %SystemRoot%\System32\NOTEPAD.EXE %1 (Microsoft Corporation)
cmdfile [open] -- "%1" %*
cmdfile [print] -- %SystemRoot%\System32\NOTEPAD.EXE /p %1 (Microsoft Corporation)
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
exefile [open] -- "%1" %*
helpfile [open] -- winhlp32.exe %1 (Microsoft Corporation)
hlpfile [open] -- %SystemRoot%\System32\winhlp32.exe %1 (Microsoft Corporation)
htafile [open] -- C:\WINDOWS\system32\mshta.exe "%1" %* (Microsoft Corporation)
htmlfile [edit] -- "C:\Program Files\Microsoft Office\Office14\msohtmed.exe" %1 (Microsoft Corporation)
htmlfile [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" -nohome (Microsoft Corporation)
htmlfile [opennew] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [print] -- rundll32.exe %SystemRoot%\system32\mshtml.dll,PrintHTML "%1" (Microsoft Corporation)
http [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" -nohome (Microsoft Corporation)
https [open] -- Reg Error: Key error.
inffile [install] -- %SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %1 (Microsoft Corporation)
inffile [open] -- %SystemRoot%\System32\NOTEPAD.EXE %1 (Microsoft Corporation)
inffile [print] -- %SystemRoot%\System32\NOTEPAD.EXE /p %1 (Microsoft Corporation)
inifile [open] -- %SystemRoot%\System32\NOTEPAD.EXE %1 (Microsoft Corporation)
inifile [print] -- %SystemRoot%\System32\NOTEPAD.EXE /p %1 (Microsoft Corporation)
InternetShortcut [open] -- rundll32.exe ieframe.dll,OpenURL %l
InternetShortcut [print] -- "C:\WINDOWS\system32\rundll32.exe" "C:\WINDOWS\system32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
jsfile [edit] -- %SystemRoot%\System32\Notepad.exe %1 (Microsoft Corporation)
jsfile [open] -- %SystemRoot%\System32\WScript.exe "%1" %* (Microsoft Corporation)
jsfile [print] -- %SystemRoot%\System32\Notepad.exe /p %1 (Microsoft Corporation)
jsefile [edit] -- %SystemRoot%\System32\Notepad.exe %1 (Microsoft Corporation)
jsefile [open] -- %SystemRoot%\System32\WScript.exe "%1" %* (Microsoft Corporation)
jsefile [print] -- %SystemRoot%\System32\Notepad.exe /p %1 (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [edit] -- %SystemRoot%\system32\NOTEPAD.EXE %1 (Microsoft Corporation)
regfile [open] -- regedit.exe "%1" (Microsoft Corporation)
regfile [merge] -- Reg Error: Key error.
regfile [print] -- %SystemRoot%\system32\NOTEPAD.EXE /p %1 (Microsoft Corporation)
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
txtfile [open] -- %SystemRoot%\system32\NOTEPAD.EXE %1 (Microsoft Corporation)
txtfile [print] -- %SystemRoot%\system32\NOTEPAD.EXE /p %1 (Microsoft Corporation)
txtfile [printto] -- %SystemRoot%\system32\notepad.exe /pt "%1" "%2" "%3" "%4" (Microsoft Corporation)
vbefile [edit] -- %SystemRoot%\System32\Notepad.exe %1 (Microsoft Corporation)
vbefile [open] -- %SystemRoot%\System32\WScript.exe "%1" %* (Microsoft Corporation)
vbefile [print] -- %SystemRoot%\System32\Notepad.exe /p %1 (Microsoft Corporation)
vbsfile [edit] -- %SystemRoot%\System32\Notepad.exe %1 (Microsoft Corporation)
vbsfile [open] -- %SystemRoot%\System32\WScript.exe "%1" %* (Microsoft Corporation)
vbsfile [print] -- %SystemRoot%\System32\Notepad.exe /p %1 (Microsoft Corporation)
wsffile [edit] -- %SystemRoot%\System32\Notepad.exe %1 (Microsoft Corporation)
wsffile [open] -- %SystemRoot%\System32\WScript.exe "%1" %* (Microsoft Corporation)
wsffile [print] -- %SystemRoot%\System32\Notepad.exe /p %1 (Microsoft Corporation)
wshfile [open] -- %SystemRoot%\System32\WScript.exe "%1" %* (Microsoft Corporation)
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [AddToPlaylistVLC] -- "C:\Program Files\VideoLAN\VLC\vlc.exe" --started-from-file --playlist-enqueue "%1" ()
Directory [Digital Photo Professional] -- C:\Program Files\Canon\Digital Photo Professional\DPPViewer.exe /path "%1" (CANON INC.)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [PlayWithVLC] -- "C:\Program Files\VideoLAN\VLC\vlc.exe" --started-from-file --no-playlist-enqueue "%1" ()
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Applications\iexplore.exe [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
CLSID\{871C5380-42A0-1069-A2EA-08002B30309D} [OpenHomePage] -- "%programfiles%\internet explorer\iexplore.exe" (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"1900:UDP" = 1900:UDP:LocalSubNet:Disabled:@xpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNet:Disabled:@xpsp2res.dll,-22008

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"C:\Program Files\MSN Messenger\livecall.exe" = C:\Program Files\MSN Messenger\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" = C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe:*:Enabled:Yahoo! Messenger -- (Yahoo! Inc.)
"C:\Program Files\InternetCalls.com\InternetCalls\InternetCalls.exe" = C:\Program Files\InternetCalls.com\InternetCalls\InternetCalls.exe:*:Enabled:InternetCalls -- (InternetCalls)
"C:\Program Files\BitTorrent\BitTorrent.exe" = C:\Program Files\BitTorrent\BitTorrent.exe:*:Enabled:BitTorrent -- (BitTorrent, Inc.)
"C:\Program Files\Microsoft Office\Office14\GROOVE.EXE" = C:\Program Files\Microsoft Office\Office14\GROOVE.EXE:*:Enabled:Microsoft SharePoint Workspace -- (Microsoft Corporation)
"C:\Program Files\Microsoft Office\Office14\ONENOTE.EXE" = C:\Program Files\Microsoft Office\Office14\ONENOTE.EXE:*:Enabled:Microsoft OneNote -- (Microsoft Corporation)
"C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE" = C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE:*:Enabled:Microsoft Office Outlook -- (Microsoft Corporation)


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0DBDA138-99F1-835D-B7F2-316F20E2CE56}" = Saunders QA NCLEX-RN 4e
"{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP250_series" = Canon MP250 series MP Drivers
"{178832DE-9DE0-4C87-9F82-9315A9B03985}" = Windows Live Writer
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{26A24AE4-039D-4CA4-87B4-2F83216032FF}" = Java™ 6 Update 32
"{26A24AE4-039D-4CA4-87B4-2F83217004FF}" = Java™ 7 Update 4
"{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}" = HP Update
"{3175E049-F9A9-4A3D-8F19-AC9FB04514D1}" = Windows Live Communications Platform
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{45338B07-A236-4270-9A77-EBB4115517B5}" = Windows Live Sign-in Assistant
"{474F25F5-BDC9-40E5-B1B6-F6BF23FC106F}" = Windows Live Essentials
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{57752979-A1C9-4C02-856B-FBB27AC4E02C}" = QuickTime
"{6412CECE-8172-4BE5-935B-6CECACD2CA87}" = Windows Live Mail
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A74E887-8F0F-4017-AF53-CBA42211AAA5}" = Microsoft Sync Framework Runtime Native v1.0 (x86)
"{8E5233E1-7495-44FB-8DEB-4BE906D59619}" = Junk Mail filter update
"{90140000-0010-0409-0000-0000000FF1CE}" = Microsoft Software Update for Web Folders (English) 14
"{90140000-0011-0000-0000-0000000FF1CE}" = Microsoft Office Professional Plus 2010
"{90140000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2010
"{90140000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2010
"{90140000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2010
"{90140000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2010
"{90140000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2010
"{90140000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2010
"{90140000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2010
"{90140000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2010
"{90140000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2010
"{90140000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2010
"{90140000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2010
"{90140000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2010
"{90140000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2010
"{90140000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2010
"{90140000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2010
"{90140000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2010
"{933B4015-4618-4716-A828-5289FC03165F}" = VC80CRTRedist - 8.0.50727.6195
"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
"{A1F66FC9-11EE-4F2F-98C9-16F8D1E69FB7}" = Segoe UI
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{AA59DDE4-B672-4621-A016-4C248204957A}" = Skype™ 5.5
"{AC76BA86-7AD7-1033-7B44-AA1000000001}" = Adobe Reader X (10.1.3)
"{B10914FD-8812-47A4-85A1-50FCDE7F1F33}" = Windows Live Sync
"{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.ControlPanel" = NVIDIA Control Panel 296.10
"{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver" = NVIDIA Graphics Driver 296.10
"{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_installer" = NVIDIA Install Application
"{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1" = Spybot - Search & Destroy
"{B57EAFF2-D6EE-4C6C-9175-ED9F17BFC1BC}" = Windows Live Messenger
"{B6A98E5F-D6A7-46FB-9E9D-1F7BF443491C}" = PMB
"{B6CF2967-C81E-40C0-9815-C05774FEF120}" = Skype Click to Call
"{BD01E97F-2A6A-495E-BE38-22C7B80F3CD7}" = Cheetah DVD Burner
"{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}" = Microsoft Sync Framework Services Native v1.0 (x86)
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{CD95F661-A5C4-44F5-A6AA-ECDD91C240BC}" = WinZip 14.0
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D92FF8EB-BD77-40AE-B68B-A6BFC6F8661D}" = Windows Live Family Safety
"{DFC6573E-124D-4026-BFA4-B433C9D3FF21}" = ISO Recorder
"{E6158D07-2637-4ECF-B576-37C489669174}" = Windows Live Call
"{EE39FFBD-544E-49E4-A999-6819828EAE91}" = Windows Live Photo Gallery
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E12BBA-AD66-4022-A453-A1C8A0C4D570}" = Microsoft Choice Guard
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"7-Zip" = 7-Zip 9.20
"AC3Filter_is1" = AC3Filter 1.62b
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin
"BitTorrent" = BitTorrent
"BitTorrentBar Toolbar" = BitTorrentBar Toolbar
"CANON iMAGE GATEWAY Task" = CANON iMAGE GATEWAY Task for ZoomBrowser EX
"Canon MOV Decoder" = Canon MOV Decoder
"Canon MOV Encoder" = Canon MOV Encoder
"com.eslevier.saunders.QA.nclexrn.4e.64231CE93A64F1E241ED22A896C56C31BC298C57.1" = Saunders Q&A Review for the NCLEX-RN® Examination, 4th Edition
"Comcast" = Easy Solve
"Contemporary Medical-Surgical Nursing_is1" = Contemporary Medical-Surgical Nursing
"DivX Setup" = DivX Setup
"DPP" = Canon Utilities Digital Photo Professional 3.10
"EOS Utility" = Canon Utilities EOS Utility
"EOS Video Snapshot Task" = Canon Utilities EOS Video Snapshot Task for ZoomBrowser EX
"ERUNT_is1" = ERUNT 1.1j
"FileHippo.com" = FileHippo.com Update Checker
"Free Easy Burner_is1" = Free Easy Burner V 5.0
"ie8" = Windows Internet Explorer 8
"ImTOO ISO Maker" = ImTOO ISO Maker
"InternetCalls_is1" = InternetCalls
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.61.0.1400
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"MovieEditTask" = Canon MovieEdit Task for ZoomBrowser EX
"Mozilla Firefox 13.0 (x86 en-US)" = Mozilla Firefox 13.0 (x86 en-US)
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"MSNINST" = MSN
"MyCamera Download Plugin" = CANON iMAGE GATEWAY MyCamera Download Plugin
"N360" = Norton Security Suite
"NSS" = Norton Security Scan
"NVIDIA Drivers" = NVIDIA Drivers
"Office14.PROPLUS" = Microsoft Office Professional Plus 2010
"PhotoStitch" = Canon Utilities PhotoStitch
"Picasa 3" = Picasa 3
"Picture Style Editor" = Canon Utilities Picture Style Editor
"Poker Mania_is1" = Poker Mania v3.3.3
"SopCast" = SopCast 3.4.0
"VLC media player" = VLC media player 1.0.1
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"Windows XP Service Pack" = Windows XP Service Pack 3
"WinLiveSuite_Wave3" = Windows Live Essentials
"WinRAR archiver" = WinRAR archiver
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0
"Yahoo! Messenger" = Yahoo! Messenger
"Yahoo! Software Update" = Yahoo! Software Update
"YTdetect" = Yahoo! Detect
"ZoomBrowser EX" = Canon Utilities ZoomBrowser EX
"ZoomBrowser EX Memory Card Utility" = Canon ZoomBrowser EX Memory Card Utility

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Facebook Plug-In" = Facebook Plug-In
"Sansa Updater" = Sansa Updater

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 5/11/2012 10:19:41 PM | Computer Name = DAN-54C0A5D2219 | Source = Application Hang | ID = 1002
Description = Hanging application OTL.exe, version 3.2.42.3, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

Error - 5/11/2012 10:19:45 PM | Computer Name = DAN-54C0A5D2219 | Source = Application Hang | ID = 1002
Description = Hanging application OTL.exe, version 3.2.42.3, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

Error - 5/13/2012 4:39:15 PM | Computer Name = DAN-54C0A5D2219 | Source = .NET Runtime | ID = 1023
Description = Application: plugin-container.exe CoreCLR Version: 4.1.10329.0 Description:
The process was terminated due to an internal error in the .NET Runtime at IP 7928D2A6
(79150000) with exit code 8013150a.

Error - 5/13/2012 4:39:17 PM | Computer Name = DAN-54C0A5D2219 | Source = Application Error | ID = 1000
Description = Faulting application plugin-container.exe, version 13.0.0.4512, faulting
module coreclr.dll, version 4.1.10329.0, fault address 0x0013d2a6.

Error - 5/13/2012 4:40:07 PM | Computer Name = DAN-54C0A5D2219 | Source = .NET Runtime | ID = 1023
Description = Application: plugin-container.exe CoreCLR Version: 4.1.10329.0 Description:
The process was terminated due to an internal error in the .NET Runtime at IP 7928D2A6
(79150000) with exit code 8013150a.

Error - 5/13/2012 4:40:08 PM | Computer Name = DAN-54C0A5D2219 | Source = Application Error | ID = 1000
Description = Faulting application plugin-container.exe, version 13.0.0.4512, faulting
module coreclr.dll, version 4.1.10329.0, fault address 0x0013d2a6.

Error - 5/14/2012 5:07:44 PM | Computer Name = DAN-54C0A5D2219 | Source = Application Hang | ID = 1002
Description = Hanging application OTL.exe, version 3.2.42.3, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

Error - 5/14/2012 5:07:54 PM | Computer Name = DAN-54C0A5D2219 | Source = Application Hang | ID = 1001
Description = Fault bucket -1331633087.

Error - 5/14/2012 5:09:30 PM | Computer Name = DAN-54C0A5D2219 | Source = Application Hang | ID = 1002
Description = Hanging application OTL.exe, version 3.2.42.3, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

Error - 5/15/2012 5:00:20 PM | Computer Name = DAN-54C0A5D2219 | Source = Application Error | ID = 1000
Description = Faulting application javara.exe, version 0.0.0.0, faulting module
, version 0.0.0.0, fault address 0x00000000.

[ System Events ]
Error - 5/14/2012 4:59:12 PM | Computer Name = DAN-54C0A5D2219 | Source = Service Control Manager | ID = 7034
Description = The NVIDIA Driver Helper Service service terminated unexpectedly.
It has done this 1 time(s).

Error - 5/14/2012 4:59:12 PM | Computer Name = DAN-54C0A5D2219 | Source = Service Control Manager | ID = 7034
Description = The pcCMService service terminated unexpectedly. It has done this
1 time(s).

Error - 5/14/2012 4:59:13 PM | Computer Name = DAN-54C0A5D2219 | Source = Service Control Manager | ID = 7034
Description = The PMBDeviceInfoProvider service terminated unexpectedly. It has
done this 1 time(s).

Error - 5/14/2012 4:59:13 PM | Computer Name = DAN-54C0A5D2219 | Source = Service Control Manager | ID = 7034
Description = The Yahoo! Updater service terminated unexpectedly. It has done this
1 time(s).

Error - 5/14/2012 5:01:22 PM | Computer Name = DAN-54C0A5D2219 | Source = sr | ID = 1
Description = The System Restore filter encountered the unexpected error '0xC0000001'
while processing the file '' on the volume 'HarddiskVolume3'. It has stopped monitoring
the volume.

Error - 5/14/2012 5:01:43 PM | Computer Name = DAN-54C0A5D2219 | Source = Service Control Manager | ID = 7000
Description = The Gbp Service service failed to start due to the following error:
%%2

Error - 5/15/2012 7:41:01 AM | Computer Name = DAN-54C0A5D2219 | Source = sr | ID = 1
Description = The System Restore filter encountered the unexpected error '0xC0000001'
while processing the file '' on the volume 'HarddiskVolume3'. It has stopped monitoring
the volume.

Error - 5/15/2012 7:41:37 AM | Computer Name = DAN-54C0A5D2219 | Source = Service Control Manager | ID = 7000
Description = The Gbp Service service failed to start due to the following error:
%%2

Error - 5/15/2012 3:22:54 PM | Computer Name = DAN-54C0A5D2219 | Source = Service Control Manager | ID = 7011
Description = Timeout (120000 milliseconds) waiting for a transaction response from
the N360 service.

Error - 5/15/2012 4:59:45 PM | Computer Name = DAN-54C0A5D2219 | Source = Service Control Manager | ID = 7034
Description = The Java Quick Starter service terminated unexpectedly. It has done
this 1 time(s).


< End of report >

[jeffce]

Thank you. How is everything running?

[Danpicos]

everything seems to be back to normal

[jeffce]

Providing there are no other malware related problems...

IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!!

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
----------

Clean up with OTL:

• Right-click and Run as Administrator OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

----------

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

Here are some tips to reduce the potential for spyware infection in the future:

1. Make your Internet Explorer more secure - This can be done by following these simple instructions:

• From within Internet Explorer click on the Tools menu and then click on Options.
• Click once on the Security tab
• Click once on the Internet icon so it becomes highlighted.
• Click once on the Custom Level button.
• Change the Download signed ActiveX controls to Prompt
• Change the Download unsigned ActiveX controls to Disable
• Change the Initialize and script ActiveX controls not marked as safe to Disable
• Change the Installation of desktop items to Prompt
• Change the Launching programs and files in an IFRAME to Prompt
• Change the Navigate sub-frames across different domains to Prompt
• When all these settings have been made, click on the OK button.
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.

2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:

• Open Internet Explorer
• Click on Tools > Internet Options
• Press Security tab
• Select Internet zone then place check next to Enable Protected Mode if not already done
• Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
• Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.

3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free

5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

7.Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

[Danpicos]

Issue solved . Thank you so much Jeff . i'll try and follow the guidelines to keep my computer clean .

[jeffce]

Hi,

You are more than welcome. I am glad that we could help.

[jeffce]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.