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Blue Screen (BSOD)


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#16
jay012992

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I doubt it would auto update the bios. it is probably something you will need to do manually.
Try reading this HERE on how to update your Bios using the Winflash utlity.

How would I do this since I can't access my desktop on the Acer? Just burn it to a cd?
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#17
rshaffer61

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Then you would most likely have to go through the bios and see if there is the option to update there.
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#18
jay012992

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Then you would most likely have to go through the bios and see if there is the option to update there.

I didn't see an option to update my bios from there. But it does need to be updated, I have version 1.06 and the recent version is 1.08
Also, Since my bios needs to be updated I imagine a lot my drivers may need to be updated as well, which could possibly be causing the blue screens. That's just my guess... And again I restarted and it's the blue screen with driver_irql_not_less_or_equal... I wonder if I could create a bootable OS so I can copy stuff on my hard drive, or access files that I need to find the exact cause of the problems, or even update everything if possible... Could I do this? I was reading in other posts where someone mentioned that.
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#19
rshaffer61

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You could use Puppy Linux to access the drive and get to your data to back it up if you would like.
Since you can't even get into Safe Mode I would venture to say a Repair Installation is needed to correct the OS. To do this you would need a OS disk that mentions your installed OS.
XP, Vista or Win7. Also it would have to be the right version...home, Media or Pro. To get to your data first try this.



Use Puppy Linux Live CD to Recover Your Data:

===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)

===================

1. Save these files to your Desktop/Burn Your Live CD:
  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso)
    Download BurnCDCC ISO Burning Software

    There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/

  • Open BurnCDCC with Windows Explorer
  • Extract All files to a location you can remember
  • Double Click Posted Image BurnCDCC
  • Click Browse Posted Image and navigate to the Puppy Linux ISO file you just downloaded
  • Open/Double Click that file
    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
  • Click Start Posted Image
  • Your CD Burner Tray will open automatically
  • Insert a blank CD and close the tray
  • Click OK
Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second
  • Start the computer/press the power button
  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
    (Usually shown during the "Dell" screen, or "Gateway" Screen)
  • Once in the BIOS, under Advanced BIOS Options change boot priority to:
    CD-ROM 1st, Hard Drive 2nd
  • Open your ROM drive and insert the disk
  • Press F10 to save and exit
  • Agree with "Y" to continue
  • Your computer will restart and boot from the Puppy Linux Live CD

    Posted Image

3. Recover Your Data
  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.

    3a. Mount Drives
  • Click the Mount Icon located at the top left of your desktop. Posted Image
  • A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
  • If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.
3b. Transfer Files.
  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
  • Open your old hard drive i.e. sda1
  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.
For The Novice: The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!



Posted Image

If you're doing this to recover from a virus or malware infection, (or even if you're not), DO NOT copy executable files (.exe, .scr. etc...) if any of these files are infected you could be copying the corruption over to any new device/computer. just copy documents, pictures, music, or videos.

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#20
jay012992

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You could use Puppy Linux to access the drive and get to your data to back it up if you would like.
Since you can't even get into Safe Mode I would venture to say a Repair Installation is needed to correct the OS. To do this you would need a OS disk that mentions your installed OS.
XP, Vista or Win7. Also it would have to be the right version...home, Media or Pro. To get to your data first try this.



Use Puppy Linux Live CD to Recover Your Data:

===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)

===================

1. Save these files to your Desktop/Burn Your Live CD:

  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso)
    Download BurnCDCC ISO Burning Software

    There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/

  • Open BurnCDCC with Windows Explorer
  • Extract All files to a location you can remember
  • Double Click Posted Image BurnCDCC
  • Click Browse Posted Image and navigate to the Puppy Linux ISO file you just downloaded
  • Open/Double Click that file
    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
  • Click Start Posted Image
  • Your CD Burner Tray will open automatically
  • Insert a blank CD and close the tray
  • Click OK
Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second
  • Start the computer/press the power button
  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
    (Usually shown during the "Dell" screen, or "Gateway" Screen)
  • Once in the BIOS, under Advanced BIOS Options change boot priority to:
    CD-ROM 1st, Hard Drive 2nd
  • Open your ROM drive and insert the disk
  • Press F10 to save and exit
  • Agree with "Y" to continue
  • Your computer will restart and boot from the Puppy Linux Live CD

    Posted Image

3. Recover Your Data
  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.

    3a. Mount Drives
  • Click the Mount Icon located at the top left of your desktop. Posted Image
  • A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
  • If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.
3b. Transfer Files.
  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
  • Open your old hard drive i.e. sda1
  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.
For The Novice: The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!



Posted Image

If you're doing this to recover from a virus or malware infection, (or even if you're not), DO NOT copy executable files (.exe, .scr. etc...) if any of these files are infected you could be copying the corruption over to any new device/computer. just copy documents, pictures, music, or videos.

I've downloaded and burned puppy, booted it but as it was loading it gets stuck at kernel_thread_helper+0x6/0x10
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#21
rshaffer61

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It happens sometimes. Mostly a simple reboot resolves that.
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#22
jay012992

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It happens sometimes. Mostly a simple reboot resolves that.

Still same thing... also towards the top, "Kernel panic - not syncing: Fatal exception in interrupt"....... I'm lost...

Edited by jay012992, 13 May 2012 - 09:38 PM.

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#23
rshaffer61

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Do you have another systemm you can try it on to check the disk please.
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#24
jay012992

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Do you have another systemm you can try it on to check the disk please.

Yes I tried it on a different system and it booted just fine with it. Just not mine...
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#25
rshaffer61

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Hmm strange and you know the optical drive in the system is working correctly?
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#26
jay012992

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Hmm strange and you know the optical drive in the system is working correctly?

Yes, it should be. I tried both methods, CD and USB, both methods gave me the same thing. Do you think my hard drive could be corrupt?
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#27
rshaffer61

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Hd would have nothing to do with the program booting. It boots into memory and not the hard drive.
let me ask do you have the OS installation disk?
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#28
jay012992

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Hd would have nothing to do with the program booting. It boots into memory and not the hard drive.
let me ask do you have the OS installation disk?

No, I don't, and I didn't think to make back up copies like I should have of my system. I do have a Vista disk though, but I tried to boot that and it still blue screened on me. I was thinking since I've tried just about everything that maybe my hard drive could be corrupt or something.
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#29
rshaffer61

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If you are booting to the cdrom then the hard drive is not being accessed at all.
It all is still pointing to a memory error since no drivers are being accessed.
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#30
rshaffer61

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Can you borrow a OS installation disk from someone?
It has to be the same that is installed on your system... XP, Vista or Win7.
It also must be the correct version...Home, Media, Ultimate or Pro
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