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Computer Crashing


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#1
Shirleyj

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Hi, I have a AMD Athlon XP2000 computer with an AS Rock Motherboard, (I know it's old) about 2 years ago it started crashing randomly and I was told I needed to install a new Power Supply. I had that done and now it is doing the same thing again, sometimes it will stay turned on for 2-3 days, most times it crashes after 10-15 minutes, any suggestions would be helpful,Let me know if there is more information I can provide, I use ESET antivirus and have run a Virus scan and it find nothing, I have also downloaded MalwareBytes and it also finds no Malware.
Are power supply's only good for a couple of years?
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#2
rockmilk

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When you say that it is crashing is it producing a BlueScreen Error?Or just shutting down? If it is producing a BlueScreen then please do the following.
Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
http://www.nirsoft.n...creen_view.html

Have you ever cleaned the inside of your machine with a can of compressed air?Also can you please download Speedfan and post a screen shot of the temps on your machine.

http://www.almico.com/sfdownload.php

Edited by rockmilk, 13 May 2012 - 12:57 PM.

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#3
Shirleyj

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When I say it is crashing the monitor goes black, there is briefly a message saying "no Signal" and it no longer responds to the mouse or any other stimulus,the green light is still on on the tower, so I have to manually turn it off and then on again to restart.I recently added new memory and at that time I blew the dust out from the computer but that did not change anything
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#4
rockmilk

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It sounds to me like the graphics card may be failing Can you please try and open the machine and re-seat your hardware.
Unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO.ALSO BLOW OUT THE HEAT SINK.SEE VIDEO



Also please do the following.

Please download MiniToolBox and run it.

Checkmark following boxes:

  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices Only Problems
  • List Users, Partitions and Memory size
  • Click Go and post the result.

I know you said you cleaned the machine recently but even if you do not use a can of air I would still like you to re-seat all that can be.Also the reason I asked for the minitool box log is it will tell me what kind of graphics card you have and it also shows the most recent errors logged by windows which should help me make a better decision.

Edited by rockmilk, 13 May 2012 - 02:47 PM.

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#5
Shirleyj

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Thanks, I did use the air inside to clean, I also Vacuumed the dust on the outside.
here is the results of the scan, I will re-seat and blow out the components now.
MiniToolBox by Farbar Version: 18-01-2012
Ran by Shirley Jeboult (administrator) on 13-05-2012 at 15:19:13
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/13/2012 11:44:35 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: XamlBuildTask, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06

Error: (05/13/2012 11:44:35 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: XamlBuildTask, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06

Error: (05/13/2012 11:44:34 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06

Error: (05/13/2012 11:44:34 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06

Error: (05/13/2012 11:44:33 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06

Error: (05/13/2012 11:44:33 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06

Error: (05/13/2012 11:44:10 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: WindowsFormsIntegration, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06

Error: (05/13/2012 11:44:09 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: WindowsFormsIntegration, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06

Error: (05/13/2012 11:44:09 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06

Error: (05/13/2012 11:44:08 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06


System errors:
=============
Error: (05/13/2012 03:16:51 PM) (Source: Print) (User: Shirley Jeboult)
Description: The document Computer Crashing - Geeks to Go Forums owned by Shirley Jeboult failed to print on printer Lexmark 2400 Series. Data type: LEMF. Size of the spool file in bytes: 20. Number of bytes printed: 20. Total number of pages in the document: 0. Number of pages printed: 0. Client machine: \\SHIRLEY-4F4F324. Win32 error code returned by the print processor: Computer Crashing - Geeks to Go Forums0. Computer Crashing - Geeks to Go Forums1

Error: (05/13/2012 06:31:02 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 1.1 Service Pack 1.

Error: (05/12/2012 07:42:41 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 1.1 Service Pack 1.

Error: (05/12/2012 06:37:52 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 1.1 Service Pack 1.

Error: (05/11/2012 05:39:08 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 1.1 Service Pack 1.

Error: (05/11/2012 05:31:21 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070644: Security Update for Microsoft Office 2007 suites (KB2596880).

Error: (05/11/2012 04:21:46 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 1.1 Service Pack 1.

Error: (05/09/2012 05:09:27 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 1.1 Service Pack 1.

Error: (05/09/2012 04:48:58 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 1.1 Service Pack 1.

Error: (05/08/2012 04:27:37 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 1.1 Service Pack 1.


Microsoft Office Sessions:
=========================
Error: (05/13/2012 11:44:35 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: XamlBuildTask, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06
XamlBuildTask, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35

Error: (05/13/2012 11:44:35 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: XamlBuildTask, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06
XamlBuildTask, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35

Error: (05/13/2012 11:44:34 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (05/13/2012 11:44:34 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (05/13/2012 11:44:33 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (05/13/2012 11:44:33 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (05/13/2012 11:44:10 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: WindowsFormsIntegration, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06
WindowsFormsIntegration, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35

Error: (05/13/2012 11:44:09 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: WindowsFormsIntegration, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06
WindowsFormsIntegration, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35

Error: (05/13/2012 11:44:09 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06
PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35

Error: (05/13/2012 11:44:08 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - 1>Failed to compile: PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80131f06
PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35


=========================== Installed Programs ============================

ABBYY FineReader 6.0 Sprint (Version: 6.0.0.1550.41613)
Adobe AIR (Version: 1.5.3.9120)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.26)
Adobe Flash Player 11 Plugin (Version: 11.2.202.233)
Adobe Reader X (10.1.3) (Version: 10.1.3)
CaddieSync Express 1.2.9 (Version: 1.2.9)
CCleaner (Version: 3.18)
CDBurnerXP (Version: 4.3.2.2212)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CP2101 USB to UART Bridge Controller
Critical Update for Windows Media Player 11 (KB959772)
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
ESET NOD32 Antivirus (Version: 5.0.95.0)
FUJIFILM MyFinePix Studio 2.0
FullDPAppQFolder (Version: 1.00.0000)
Google Earth (Version: 6.1.0.5001)
Google Gmail Notifier
Google Photos Screensaver (Version: 2.0.0)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
Google Updater (Version: 2.4.2432.1652)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ 6 Update 7 (Version: 1.6.0.70)
K-Lite Codec Pack 5.2.0 (Full) (Version: 5.2.0)
KM400/KN400 Display Driver and Utilities
Lexmark 2400 Series
Lexmark Fax Solutions
Lexmark Toolbar
LG CyberLink LabelPrint (Version: 2.5.2111)
LG CyberLink Power2Go (Version: 6.2.3325)
LG CyberLink PowerBackup (Version: 2.5.5529)
LG CyberLink PowerDVD (Version: 8.0.2815d)
LG CyberLink PowerProducer (Version: 5.0.2.2130)
LG CyberLink YouCam (Version: 2.0.3123)
LG ODD Auto Firmware Update (Version: 9.01.1124.01)
LG Power Tools (Version: 6.0.3316)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2003 Primary Interop Assemblies (Version: 11.0.6553.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Mozilla Firefox 10.0.2 (x86 en-US) (Version: 10.0.2)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
MyDefrag v4.2.9 (Version: 4.0.0.0)
Nuance PDF Converter 5 (Version: 5.00.0000)
Nuance PDF Create! 5 (Version: 5.00.3200)
QuickBooks (Version: 19.0.4012.705)
QuickBooks Simple Start 2009 (Version: 19.0.4012.705)
QuickTax 2007 (Version: 1.00.0000)
QuickTax 2008 (Version: 1.00.0000)
QuickTax 2009 (Version: 1.00.0000)
QuickTime (Version: 7.69.80.9)
RAF (Version: 1.00.0001)
S3 S3Display
S3 S3Gamma2
S3 S3Info2
S3 S3Overlay
Scansoft PDF Converter
SkyCaddie Desktop
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
StudioTax 2011 (Version: 7.0.1.0)
TAXWIZ 2006
TurboTax 2010 (Version: 1.00.0000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB982664) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray (Version: 1.0)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinZip (Version: 9.0 (6028))
XML Paper Specification Shared Components Pack 1.0

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 1471.48 MB
Available physical RAM: 753.91 MB
Total Pagefile: 2069.53 MB
Available Pagefile: 1561.56 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.23 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:74.53 GB) (Free:19.74 GB) NTFS

========================= Users: ========================================

User accounts for \\SHIRLEY-4F4F324

Administrator ASPNET Guest
HelpAssistant Shirley Jeboult SUPPORT_388945a0


**** End of log ****
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#6
rockmilk

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How are things going now I am sorry for the delayed response I have been busy.

Edited by rockmilk, 19 May 2012 - 04:53 PM.

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#7
Shirleyj

Shirleyj

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I took it to Geek Squad and they showed me that a fan was not working, they wanted $189.00 to further check the computer out and clean it and then would, according to them have me go out and find the parts I needed to fix the problem and then charge me labor to fix is so I brought the computer home and am looking for the fan to fix it The IT guy at work says this fan is really cheap and is going to get one for me.
Thanks for checking back.
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#8
phillpower2

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If I may chime in with some suggestions and questions folks.
Do you happen to know which fan has failed CPU, case or PSU.
The presence of the KM400/KN400 Display Driver may suggest that you are using a video chip that is integrated into the MB and not an add on video card is this correct.
What is the brand and model of the present PSU.

You asked in your OP;

Are power supply's only good for a couple of years?

This depends on the quality of the product, the usage both the amount of and how it is used and if the unit receives good clean and stable power from the mains, even the best quality power supplies will be taken out by a power spike if they are not protected by a surge protector and ideally a UPS with surge protection.

Once we know which fan has failed we can offer some guidance but for now leave the power off and disconnected from the wall socket.
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