Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows xp Virus then random shutdowns


  • Please log in to reply

#1
ii odin ii

ii odin ii

    New Member

  • Member
  • Pip
  • 1 posts
hey guys, my father has been having troubles with his computer for 2 weeks now. he had a virus that then downloaded other viruses, corrupted windows system files, and now he is unable to autorun anything, and has what seems to be random black screen shutdowns. he has been running virus scans everyday attempting to fix this, also trying to do them in safemode, and not connected to the internet. he also did bootscans, combofix, tdss killer, scandisk, etc. to no avail. his computer is about a 10 year old gateway running windows xp. couple months ago i did dust maintenance on the computer as well. in addition, he has two backups... backup number one is a clone of his harddrive created about 6months ago, the other backup he has is that he can access his computer and his files so i am willing to let him borrow my external harddrive to put all of his files on too. apparently my father has read somewhere that attempting to still find the source of the problem is a better solution than attempting to re-install windows xp, or using the clone that we have of his drive 6 months ago. the problem is not isolated and therefore, i personally recommend to reinstall windows or perform the clone backup. if it doesn't work, 9 times out of 10 it would isolate the issue to a hardware issue witch sheds more light on what could be the cause or become a step closer to a solution to the problem. my question to you geeks is this > should my father continue forum searching, and scanning a computer ridden with viruses, random shutdowns, and corrupted system files to attempt to resolve the issue (an attempt i must remind you has been about 2 weeks with no success at a consistent workable solution) or should he use one of the backup options available to him, whether it be initiating the clone software, or re-installing a fresh copy of windows xp?
  • 0

Advertisements


#2
Macboatmaster

Macboatmaster

    7k

  • Member
  • PipPipPipPipPipPipPipPip
  • 7,237 posts
Welcome to Geeks to Go


my question to you geeks is this > should my father continue forum searching, and scanning a computer ridden with viruses, random shutdowns, and corrupted system files to attempt to resolve the issue (an attempt i must remind you has been about 2 weeks with no success at a consistent workable solution) or should he use one of the backup options available to him, whether it be initiating the clone software, or re-installing a fresh copy of windows xp?


The safe and effective removal of Malware is a specialist subject. On this site and all other sites of reputation, only trained advisors may deal with these isues.
No, one or indeed two or three scans can be relied on to remove all traces of an infection

The recognition of the fact that parts of the malware are still left is the specialism.
Combofix is a specialist tool and damage can be caused to the health of the system by running combofix, unless it is completely understood.

"ComboFix also displays a report that can be used by trained helpers to remove malware that is not automatically removed by the program.Please note that running this program without supervision can cause your computer to not operate correctly. Therefore only run this program at the request of an experienced helper"

The use of the image (clone of the drive) very much depends of course on two matters.
1. Is that known BEYOND DOUBT TO BE CLEAN.
2. Is it known that this will indeed work - is it cloned with a priogram you have used before and known to be reliable, it would not be the first clone to fail

Also very worth bearing in mind is to you know the drive is good - Have you confirmed its health with a chkdsk /r and the manufacturers drive check utility

My advice is to go to our Malware forum, create a NEW topic, attach the OTL log as a copy and paste of the log, not as an attached file

All of this is explained on the link
http://www.geekstogo...cleaning-guide/

If after you have a clean bill of health, the advisor deems it appropriate then you can come back here and we can attempt to solve the problem of the shutdowns, if that problem stil exists.

If you do accept my advice and go to our Malware forum please be patient they are very busy.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP