Windows xp Virus then random shutdowns
Posted 13 May 2012 - 07:28 PM
Posted 14 May 2012 - 02:06 PM
my question to you geeks is this > should my father continue forum searching, and scanning a computer ridden with viruses, random shutdowns, and corrupted system files to attempt to resolve the issue (an attempt i must remind you has been about 2 weeks with no success at a consistent workable solution) or should he use one of the backup options available to him, whether it be initiating the clone software, or re-installing a fresh copy of windows xp?
The safe and effective removal of Malware is a specialist subject. On this site and all other sites of reputation, only trained advisors may deal with these isues.
No, one or indeed two or three scans can be relied on to remove all traces of an infection
The recognition of the fact that parts of the malware are still left is the specialism.
Combofix is a specialist tool and damage can be caused to the health of the system by running combofix, unless it is completely understood.
"ComboFix also displays a report that can be used by trained helpers to remove malware that is not automatically removed by the program.Please note that running this program without supervision can cause your computer to not operate correctly. Therefore only run this program at the request of an experienced helper"
The use of the image (clone of the drive) very much depends of course on two matters.
1. Is that known BEYOND DOUBT TO BE CLEAN.
2. Is it known that this will indeed work - is it cloned with a priogram you have used before and known to be reliable, it would not be the first clone to fail
Also very worth bearing in mind is to you know the drive is good - Have you confirmed its health with a chkdsk /r and the manufacturers drive check utility
My advice is to go to our Malware forum, create a NEW topic, attach the OTL log as a copy and paste of the log, not as an attached file
All of this is explained on the link
If after you have a clean bill of health, the advisor deems it appropriate then you can come back here and we can attempt to solve the problem of the shutdowns, if that problem stil exists.
If you do accept my advice and go to our Malware forum please be patient they are very busy.
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