and after a week of exhaustive tests, the laptop is (or always was, I'm not quite sure) malware-clear but the problems remain. Following CompCav's advice, I completely erased all data and reinstalled the operating system, only to find myself more or less exactly where I started. CompCav, who spent a lot of time, thought and effort trying to help, suggested that now it is something I need to have addressed in this forum with you, and that you guys would be best suited to help me.
So, please - help me. As I said in the other forum - my friends are making fun of me by now for not just giving up.
Here are the symptoms and I'll probably forget some things at first.
- ENTER key does not work. (I use CTRL+M for now, which works MOST of the time).
- Computer boots only to HP logo and from there, the only way to get to Windows is to press ESC.
- Once I get to my desktop, the start window pops up all by itself.
- I have no control over clicking (there must be a better technical term for it ).
- I CAN move the arrow through the touchpad over the desktop, but as soon as it just hovers over something in the start menu, that opens the corresponding program, without me clicking on it.
- The only way I regain control over clicking is by going through ctrl+alt+del and opening the Task Manager. I don't even need to close any running program through the Task Manager. The open programs show in Task Manager as running, NOT as "not responding". For some reason, as soon as I get to Task Manager, I regain control over clicking.
- Before today, even after reinstall, there was a faint ringing sound as it was going from the HP screen to Windows. This morning it was gone.
- The symptom I'm about to describe has been gone for a week or so, but the laptop used to ring, upon booting, in a defeaningly loud sound, non-stop, until I would force it to shut down. It was ringing even though the sound was set to mute.
- I am missing a bluetooth driver and today got a message that I'm missing the Motorola modem speaker driver. (I don't have the original CDs any longer).
- SINCE the reinstall - HP Total Care Advisor (their spelling of "adviser", not mine... )says that they are two urgent critical updates, one is HP UPDATE SOFTWARE UTILITY and the other - MAINTENANCE. When it goes to the PC ACTION CENTER screen, and I click on RUN, everything either crashes or I get an error message "UNABLE TO RUN update" or something to that effect. I don't even see the option to click on MAINTENANCE.
- When HP ACTION CENTER crashes, I completely lose control over clicking again and have to go back to the Task Manager. Here, it is different from the situation I described earlier, in which merely going to Task Manager re-enabled
clickingon windows. With this HP Action Center, it shows in the Task Manager as "not responding", and only after I end the process (which usually shows in Task Manager as 2 or 3 programs and not one) I regain control over clicking.
When I boot from Puppy Linux CD, some of the symptoms go away.
- It goes from HP to the first Puppy Linux logo very quickly, unlike when it goes from HP to Windows.
- There is no ringing whatsoever when it boots up.
- Windows (START or any other) don't pop up by themselves.
- I have control over clicking from the start. No need to go the CTRL+ALT+DEL route to gain control over clicking.
Here are the tests I ran this morning:
Thanks! Looking forward to hearing from you.