stuck in safe mode...... Please help!
Posted 14 May 2012 - 11:05 PM
Posted 14 May 2012 - 11:31 PM
Here it is:
Posted 14 May 2012 - 11:37 PM
Edited by csevruk, 14 May 2012 - 11:39 PM.
Posted 14 May 2012 - 11:48 PM
Posted 14 May 2012 - 11:50 PM
Posted 15 May 2012 - 12:06 AM
Download the following files:
and save them to a USB stick or any other external device as you'll need to install them later on after you format and reinstall Windows (preferably in the same order as the above).
However, do not connect your USB stick or any device to the concerned computer while in the process of formatting. Just in case you accidentally format something else.
Next, follow the instructions in the following page:
When format and reinstall process is done, connect that USB stick and install those files. Start with the driver for video first.
I'll be here for the next hour or so. So if you need further assistance, let me know.
Posted 15 May 2012 - 01:07 AM
Posted 15 May 2012 - 01:28 AM
Posted 15 May 2012 - 01:29 AM
Posted 15 May 2012 - 01:48 AM
But just in case. On the first screen (or even second) that appears, look for any message that might mention anything about recovery or anything related and the corresponding key for it. If you can find any, great. If not (which is likely the case), then the best way would be to follow what I initially suggested. Go to the section (linked to above) and post a thread there for help with virus/malware removal.
It may be me or it may be someone else who will then assist you with malware removal over at that section.
Posted 15 May 2012 - 06:19 AM
Power off the laptop.
Hold down the 0 (zero) key and turn the laptop on. Keep holding down the zero key until the TOSHIBA logo appears.
Start tapping the zero key repeatedly at this point.
Stop if the unit beeps or when the TOSHIBA logo disappears.
The screen should flash HDD RECOVERY MODE for a second and then it will load the Toshiba recovery program right from the hard drive.
Note that this erases all data, and reloads all factory default software.
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