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stuck in safe mode...... Please help!


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#1
csevruk

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I tried to fix a few things on my sons laptop & put it in safe mode, but I can't get it back to normal now. I try to start it normally, but it always goes back into safe mode. Also, the reason I put it in safe modew to begin with is because I was trying to find out if he has a virus. I can't get any programs to open, not even IE8. I might need to reinstall xp, but I don't have the recovery disk. Can anyone suggest anything? The laptop is a Toshiba Satellite A105-S2201. Thanks in advance for any help! :)
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#2
Amlak

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Not every member here is allowed to help you with virus issues, which is why I suggested you post in the relevant section where only malware experts and qualified trainees are allowed to help. I apologize that I didn't give you the link to know where to post exactly.

Here it is:
http://www.geekstogo...alware-removal/
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#3
csevruk

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Thank you. I borrowed some xp recovery cds, I'm just going to try to recover th os. Not sure how to do that yet with it in safe mode.

Edited by csevruk, 14 May 2012 - 11:39 PM.

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#4
Amlak

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Ok, before we start, are you concerned about any personal files on the computer?
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#5
csevruk

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No, not really. It's my sons & all he really uses it for is Facebook & gaming.
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#6
Amlak

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Ok, we need to first worry about the drivers. Your laptop is a Toshiba Satellite A105-S2201.

Download the following files:

http://cdgenp01.csd....a100videoax.exe
http://cdgenp01.csd....s/ta7audiox.exe
http://cdgenp01.csd....s/ta6wlanax.exe
http://cdgenp01.csd...._lan_24606A.exe

and save them to a USB stick or any other external device as you'll need to install them later on after you format and reinstall Windows (preferably in the same order as the above).

However, do not connect your USB stick or any device to the concerned computer while in the process of formatting. Just in case you accidentally format something else.

Next, follow the instructions in the following page:

http://howtoformatac...rmat-windows-xp

When format and reinstall process is done, connect that USB stick and install those files. Start with the driver for video first.

I'll be here for the next hour or so. So if you need further assistance, let me know.
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#7
csevruk

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okay, thank you. I will try this.
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#8
csevruk

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I don't think the recovery disks are going to work, they are for an emachines computer. Mine is a Toshiba. I thought they were just the windows xp installation, but there ar e4 recovery disks.
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#9
Amlak

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You're going to have to find a way to get an appropriate XP CD for this. Otherwise, there's nothing much I can do to help you ... unless you have some recovery partition or whatever installed on your system that may help set it to factory settings (but that's usually not as effective as a clean and fresh format and reinstall)
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#10
csevruk

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Ok... So, how would I even find a recovery partition on my computer?
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#11
Amlak

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From what I've read, it doesn't look like your laptop model has any.

But just in case. On the first screen (or even second) that appears, look for any message that might mention anything about recovery or anything related and the corresponding key for it. If you can find any, great. If not (which is likely the case), then the best way would be to follow what I initially suggested. Go to the section (linked to above) and post a thread there for help with virus/malware removal.

It may be me or it may be someone else who will then assist you with malware removal over at that section.
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#12
csevruk

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okay, thank you.
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#13
rshaffer61

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To access the recovery partition do the following...

Power off the laptop.
Hold down the 0 (zero) key and turn the laptop on. Keep holding down the zero key until the TOSHIBA logo appears.
Start tapping the zero key repeatedly at this point.
Stop if the unit beeps or when the TOSHIBA logo disappears.
The screen should flash HDD RECOVERY MODE for a second and then it will load the Toshiba recovery program right from the hard drive.
Note that this erases all data, and reloads all factory default software.
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