I was just wondering if someone could help me. I got a new IPhone 4s today but everytime i go to sync it I keep getting ITUNES cannot connect to the ITUNES store error. I am connected to the internet. When i ran a diagnostics test it said "secure link to itunes failed". I have tried all the suggestions from the diagnostics test but still not working. I am not very technically minded so please bear with me. The only problem I can think of might be that my internet connection at home is provided by my employer so i have to connect via a proxy server in LAN but this has always been the case and i was able to connect to the itunes store before. Any help is greatly appreciated, I have attached the itunes diagnostics report below:
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Acer Extensa 5630
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0026B0DC02CF5D90
Current user is not an administrator.
The current local date and time is 2012-05-14 21:02:17.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {EAAB7641-E751-48F5-9EC2-FC42A9956372}
Description: Intel® WiFi Link 1000 BGN
IP Address: 10.5.112.50
Subnet Mask: 255.255.255.0
Default Gateway: 10.5.112.254
DHCP Enabled: Yes
DHCP Server: 10.5.112.254
Lease Obtained: Mon May 14 20:30:17 2012
Lease Expires: Tue May 15 20:30:17 2012
DNS Servers: 10.1.1.10
10.1.1.8
10.5.254.16
Adapter Name: {C4DB91F9-C3DA-4E22-880F-94606BBE832F}
Description: Broadcom NetXtreme Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 10.1.1.2:3128
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Basic connection to the store failed.
An unknown error occurred (-50).
Connection attempt to Gracenote server was successful.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
LowerFilters: UBHelper (2.0.0.11),
UpperFilters: NTIDrvr (1.0.0.9), GEARAspiWDM (2.2.0.1),
E: Optiarc DVD RW AD-7580S, Rev FX20
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel® ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel® ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel® ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Jennifer’s iPhone, iPhone 4S running firmware version 5.1
Serial Number: DNQHG7A5DTC0
Most Recent Devices Not Currently Connected:
iPod shuffle (4th Generation) running firmware version 1.0.1
Serial Number: CC4F37GLDFDP
**** Device Sync Tests ****
Sync tests completed successfully.
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