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Unable to install recommended Microsoft Updates

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Run the System File Checker tool (SFC.exe). To do this, follow these steps:
  • Open an administrative Command Prompt window.
  • At the command prompt, type sfc /scannow, and then press Enter.
  • If it reports all files in order proceed to 5
  • If it reports files have been repaired run again please, after reboot - run three times please if necessary until it reports all in order
  • After the scan is finished, reboot, try to install updates again.

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Ben T

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Didn't record any files being repaired after completion of scan. Same result, didn't install updates.
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Reset the content of the Catroot2 folder. To do this, follow these steps:
  • Type the following commands, and press Enter after each command:
  • net stop cryptsvc
  • md %systemroot%\system32\catroot2.old
  • xcopy %systemroot%\system32\catroot2 %systemroot%\system32\catroot2.old /s
Delete all contents of the catroot2 folder, but do not delete the catroot2 folder.
Type the following command, and then press Enter: net start cryptsvc<LI>Exit the Command Prompt window.Try again pleaseNOTE Signing off - back as usual 1800
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Ben T

Ben T


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how do I "Delete all contents of the catroot2 folder, but do not delete the catroot2 folder?"
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Open the folder and delete the files but NOT the folder
So you double click on the folder, then you click on the files in the folder and on that right click you click delete

If after this they still will not install

try a clean boot please

BE CAREFUIL - do NOT proceed beyond the steps highlighted otherwise you will delete all restore points. as per this warning on the link

Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.

Goodnight I have gone
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Ben T

Ben T


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I was able to delete the contents of the catroot2 folder. No change. Next, performed a clean boot as instructed. Again, no success.

CompCav contacted me as per your suggestion to see if malware/virus could be the cause of my problem. After running a few scans, he didn't find anything on his end. He also told me to tell you that this is a refurbished laptop with windows.old and windows.old.000 files on the hard drive. I also will send a Belarc report on this machine. Hopefully, it will give you more info to help diagnose my problem.


The license associated with the Belarc Advisor product allows for free personal use only. Use on multiple computers in a corporate, educational, military or government installation is prohibited. See the license agreement for details. The information on this page was created locally on your computer by the Belarc Advisor. Your computer profile was not sent to a web server. Click here for more info.


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12 missing


Computer Profile Summary
Computer Name: johnnynorris-PC (in WORKGROUP)
Profile Date: Thursday, May 24, 2012 9:51:02 PM
Advisor Version: 8.2g
Windows Logon: Administrator

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Operating System new – server roles System Model
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 2/27/2012 4:27:41 PM Dell Inc. Inspiron 1546
System Service Tag: DP14ZJ1 (support for this PC)
Chassis Serial Number: DP14ZJ1
Enclosure Type: Portable
Processor a Main Circuit Board b
2.20 gigahertz AMD Turion X2 Dual-Core
128 kilobyte primary memory cache
1024 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded Board: Dell Inc. 0V2X0M
Serial Number: .DP14ZJ1.CN7016601G048K.
Bus Clock: 100 megahertz
BIOS: Dell Inc. A02 01/15/2010
new USB Storage Use in past 30 Days (mouse over last used for details) new Hosted Virtual Machines (mouse over name for details)
Last Used
Patriot Memory, s/n 078814A237CF, rev PMAP 5/21/2012 10:37:48 AM*
M-Sys Dell Memory Key, s/n 08C18C3F28000C07, rev 4.60 5/5/2012 2:59:55 PM*

* Possibly used again before the reboot following this time. None discovered
Drives new – drive encryption Memory Modules c,d
228.88 Gigabytes Usable Hard Drive Capacity
156.06 Gigabytes Hard Drive Free Space

Optiarc DVD+-RW AD-7700H ATA Device [Optical drive]

ST9250315AS [Hard drive] (250.06 GB) -- drive 0, s/n 6VC23WHF, rev 0003DEM1, SMART Status: Healthy 4096 Megabytes Usable Installed Memory

Slot 'DIMM_A' has 2048 MB (serial number 0D307AA1)
Slot 'DIMM_B' has 2048 MB (serial number 0B308BA1)
Local Drive Volumes new – volume encryption

c: (NTFS on drive 0) * 213.16 GB 147.19 GB free
e: (NTFS on drive 0) 15.73 GB 8.87 GB free

* Operating System is installed on c:

Network Drives
None discovered
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 5/24/2012 9:17:33 PM (admin)
johnnynorris 5/24/2012 5:45:55 PM (admin)
local system accounts
Guest never
HomeGroupUser$ never

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Microsoft Shared Fax Driver on SHRFAX:
Microsoft XPS Document Writer on XPSPort:

Controllers Display
ATA Channel 0 [Controller]
ATA Channel 1 [Controller]
Standard Dual Channel PCI IDE Controller ATI Mobility Radeon HD 4300 Series [Display adapter]
Generic PnP Monitor (15.3"vis)
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller (2x)
Standard OpenHCD USB Host Controller (4x) High Definition Audio Device
Virus Protection [Back to Top] Group Policies
Microsoft Security Essentials Version 4.0.1526.0
Scan Engine Version 1.1.8403.0
Virus Definitions Version 1.127.601.0
Realtime File Scanning Off
None discovered
Communications new – connection speed & status Other Devices

↑ Dell Wireless 1397 WLAN Mini-Card
primary Auto IP Address: / 24
Dhcp Server:
Physical Address: C4:17:FE:28:C2:75
Connection Speed: 54 Mbps
Microsoft ISATAP Adapter
↓ Realtek PCIe FE Family Controller
Status: Cable unplugged
Dhcp Server: none responded
Physical Address: A4:BA:DB:97:5B:B7
Teredo Tunneling Pseudo-Interface

Networking Dns Server:
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Microsoft Composite Battery
Integrated Webcam
Standard PS/2 Keyboard
PS/2 Compatible Mouse
USB Composite Device
USB Root Hub (6x)
Generic volume shadow copy

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Network Map (mouse over IP address for physical address) [Back to Top]
IP Device Type Device Details Device Roles Router Linksys / WRT54G v8.00.0 DHCP Server, Gateway, Web Server Web Server Windows 7 Workstation Desktop-ben (in TAKAGI) Print Server, Browse Master Printer Brw0022581d6307 (in WORKGROUP), Brother MFC-J615W / #K0F380162 Web Server, Samba Server Windows Vista Workstation Laptop (in TAKAGI) Web Server Windows 7 Workstation Johnnynorris-pc (in WORKGROUP),
johnnynorris-pc.sd.cox.net Print Server, Browse Master

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Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes were not found installed (using the 05/22/2012 Microsoft Security Bulletin Summary with definitions version 2012.5.23.3). Note: Security benchmarks require that Critical and Important severity security hotfixes must be installed.
KB2675157 - Critical (details...)
Q2532531 - Critical (details...)
Q2604115 - Critical (details...)
Q2656356 - Critical (details...)
Q2656373 - Critical (details...)
Q2656411 - Low (details...)
Q2658846 - Important (details...)
Q2659262 - Important (details...)
Q2660649 - Important (details...)
Q2676562 - Critical (details...)
Q2688338 - Important (details...)
Q2690533 - Important (details...)

Hotfixes from Windows Update (agent version 7.5.7601.17514) wait for download and install approval. Last install: 5/24/2012 5:43:46 PM, download: 5/24/2012 5:41:36 PM, check: 5/24/2012 4:04:34 PM.

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Belarc - Advisor 8a6f8c9d
CyberLink - PowerDVD DVD090714-01
CyberLink - PowerDVD DX DVD090714-01
CyberLink - PowerDVD DX MV49742189549015
Microsoft - Internet Explorer
Microsoft - PowerShell 89383-100-0001260-04309
Microsoft - Windows 7 Home Premium (x64)

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ı i Adobe Acrobat Update Service Version 1, 5, 7, 0
i Adobe Reader Version
i Adobe Systems, Inc. - Shockwave Flash Version 11,2,202,235
ı i Adobe® Flash® Player Update Service Version 11,2,202,235
ı i AMD External Events Version
i Auslogics - Disk Defrag Version 3.x
ı i Belarc, Inc. - Advisor Version 8.2g
ı i Creative Technology Ltd - Dell Webcam Central Version 2.00
i Creative Technology Ltd. - AvatarImport Version
i Creative Technology Ltd. - AVFXImport Version
i CyberLink PowerDVD DX Version 8.03.5424
ı i Malwarebytes Anti-Malware Version 1.60.0080
ı i Microsoft Corporation - Internet Explorer Version 9.00.8112.16421
i Microsoft Corporation - Silverlight Plug-In Version 5.1.10411.0
ı i Microsoft Corporation - Windows Installer - Unicode Version 5.0.7600.16385
ı i Microsoft Corporation - Windows® Search Version 7.00.7600.16385
ı i Microsoft Malware Protection Version 4.0.1526.0 i Microsoft Network Inspection System Version 4.0.1526.0
ı i Microsoft Security Client Version 4.0.1526.0
i Microsoft ® Windows Script Host Version 5.8.7600.16385
i Microsoft® .NET Framework Version 2.0.50727.4927
i Microsoft® .NET Framework Version 3.0.6920.5011
i Microsoft® .NET Framework Version 4.0.31106.0
i Microsoft® Silverlight Version 5.1.10411.0
i Microsoft® Windows® Operating System Version 12.0.7600.16385
i Oracle Corporation - Java™ Platform SE 7 U4 Version
ı i Panda Security - USB Vaccine Version
ı i Piriform Ltd - CCleaner Version 3, 18, 0, 1707
ı i Piriform Ltd - Speccy Version 1, 16, 0, 317
ı i Siber Systems - RoboForm Version 7-7-7-1
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Installed Microsoft Hotfixes [Back to Top]
.NET Framework 4 Client Profile
KB2468871 on 5/18/2012 (details...)
KB2533523 on 5/18/2012 (details...)
KB2600217 on 5/18/2012 (details...)
KB2604121 on 5/18/2012 (details...)
KB2656351 on 5/18/2012 (details...)
KB2656368 on 5/18/2012 (details...)
KB2656405 on 5/18/2012 (details...)
.NET Framework 4 Extended
KB2468871 on 5/18/2012 (details...)
KB2487367 on 5/18/2012 (details...)
KB2533523 on 5/18/2012 (details...)
KB2600217 on 5/18/2012 (details...)
KB2656351 on 5/18/2012 (details...)
Windows 7
KB958488 on 5/6/2012 (details...)
KB971033 on 5/6/2012 (details...)
KB976902 on 5/6/2012 (details...)
KB976932 on 5/6/2012 (details...)
KB2305420 on 5/6/2012 (details...)
KB2393802 on 5/6/2012 (details...)
KB2425227 on 5/6/2012 (details...)
KB2479943 on 5/6/2012 (details...)
KB2484033 on 5/6/2012 (details...)
KB2491683 on 5/6/2012 (details...)
KB2492386 on 5/6/2012 (details...)
KB2505438 on 5/6/2012 (details...)
KB2506014 on 5/6/2012 (details...)
KB2506212 on 5/6/2012 (details...)
KB2506928 on 5/6/2012 (details...)
KB2507618 on 5/6/2012 (details...)
KB2509553 on 5/6/2012 (details...)
KB2510531 on 5/6/2012 (details...)
KB2511250 on 5/6/2012 (details...)
KB2511455 on 5/6/2012 (details...)
KB2515325 on 5/6/2012 (details...)
KB2522422 on 5/6/2012 (details...)
KB2533552 on 5/5/2012 (details...)
Windows 7 (continued)
KB2536275 on 5/6/2012 (details...)
KB2536276 on 5/6/2012 (details...)
KB2541014 on 5/6/2012 (details...)
KB2544893 on 5/6/2012 (details...)
KB2545698 on 5/6/2012 (details...)
KB2547666 on 5/6/2012 (details...)
KB2552343 on 5/6/2012 (details...)
KB2556532 on 5/6/2012 (details...)
KB2560656 on 5/6/2012 (details...)
KB2563227 on 5/6/2012 (details...)
KB2564958 on 5/6/2012 (details...)
KB2567680 on 5/6/2012 (details...)
KB2570947 on 5/6/2012 (details...)
KB2579686 on 5/6/2012 (details...)
KB2584146 on 5/5/2012 (details...)
KB2585542 on 5/6/2012 (details...)
KB2588516 on 5/6/2012 (details...)
KB2603229 on 5/6/2012 (details...)
KB2618451 on 5/6/2012 (details...)
KB2619339 on 5/6/2012 (details...)
KB2620704 on 5/6/2012 (details...)
KB2620712 on 5/6/2012 (details...)
KB2621440 on 5/6/2012 (details...)
KB2631813 on 5/6/2012 (details...)
KB2633952 on 5/6/2012 (details...)
KB2640148 on 5/6/2012 (details...)
KB2641653 on 5/6/2012 (details...)
KB2641690 on 5/6/2012 (details...)
KB2644615 on 5/6/2012 (details...)
KB2645640 on 5/6/2012 (details...)
KB2647518 on 5/6/2012 (details...)
KB2653956 on 5/6/2012 (details...)
KB2654428 on 5/6/2012 (details...)
KB2660075 on 5/6/2012 (details...)
KB2665364 on 5/6/2012 (details...)
KB2667402 on 5/6/2012 (details...)
KB2675157 on 5/5/2012 (details...)

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a. Processor clock speed is measured at computer start-up, and on laptops may be impacted by power option settings.
b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate.
c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact system vendor if slot contents are wrong.
e. This is the manufacturer's factory installed product key rather than yours. You can change it to your product key here http://go.microsoft....k/?LinkId=45668 for Windows, or here http://support.micro...om/?kbid=895456 for Office.
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Legal notice. U.S. Patents 5665951, 6085229 and Patents pending.


Edited by Macboatmaster, 25 May 2012 - 09:49 AM.

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I cannot believe it is anything to do with the upgrade of the system from Vista to Windows 7.
If that was the case, then I am sure more update problems would have been encountered as the system was ugraded in February and many updates have installed since then.

On IE click help and then click about IE - is that the 64 bit version, as by default, IE9 runs in 32 bit, as ActiveX, etc are also 32 bit even although you have a 64 bit OS
You can configure IE9 in 64 bit as the default IE9 and if you have done so that may be the cuase of the problems.
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Ben T

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Version: 9.0.8112.16421 64-bit Edition

Update Versions: 9.0.5 (KB2647516)

Cipher Strength: 256-bit

Product ID: 03553-997-8992687-00095
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Try using the 32 bit version of IE and then try the updates again
For Internet Explorer look at Tools, About. The 64-bit version shows "64-bit Edition" on the about screen.

You can choose which one to start in the Programs menu. "Internet Explorer" starts the 32bit version, while "Internet Explorer (64-bit") starts the 64-bit version. Generally, the 32bit version is the preferred version, the default browser and the one you should use.

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Ben T

Ben T


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Switched to the 32-bit version, rebooted, updated, and no change.
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I have to admit that I am beginning to run out of ideas.
I only have four possible solutions left

1. Control Panel. Troubleshooter, Ssystem and security, Fix problem - Windows update
Run to whatever stage is required please.
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Ben T

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Didn't work.
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1. Am I correct in thinking that windows 7 was installed with SP1, rather tthan SP1 being downloaded as the servcie pack from updates and do you have the dvd

2. Would you please run a chkdsk / r on C drive
you may either use the GUI on Computer and right click the drive clickl properties, tools, error checking and click to check both boxes and then start
OR you may open a cmd prompt wioth admin rights and at the prompt type
chkdsk C: /r

When it is complete please go event viewer, windows logs, application and when that loads, on the right hand pane FIND, type chkdsk. - the results are under the wininit entries.
Check please that those are the results from THIS chkdsk and then see if errors were found other than the normal minor inconsistencies, particularly any bad sectors.
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Ben T

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1. SP1 was installed through Windows Update earlier this month. No, I do not have the recovery/reinstallation disk.

2. Doesn't look bad.

+ System

- Provider

[ Name] Microsoft-Windows-Wininit
[ Guid] {206f6dea-d3c5-4d10-bc72-989f03c8b84b}
[ EventSourceName] Wininit

- EventID 1001

[ Qualifiers] 16384

Version 0

Level 4

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-05-25T22:41:01.000000000Z

EventRecordID 14214


- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel Application

Computer johnnynorris-PC


- EventData

Checking file system on C: The type of the file system is NTFS. Volume label is OS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)... 356608 file records processed. File verification completed. 524 large file records processed. 0 bad file records processed. 0 EA records processed. 149 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 490778 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)... 356608 file SDs/SIDs processed. Cleaning up 2196 unused index entries from index $SII of file 0x9. Cleaning up 2196 unused index entries from index $SDH of file 0x9. Cleaning up 2196 unused security descriptors. CHKDSK is compacting the security descriptor stream 67086 data files processed. CHKDSK is verifying Usn Journal... 35996968 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 356592 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 35370430 free clusters processed. Free space verification is complete. Correcting errors in the Volume Bitmap. Windows has made corrections to the file system. 208158719 KB total disk space. 66013812 KB in 241071 files. 197876 KB in 67089 indexes. 0 KB in bad sectors. 465311 KB in use by the system. 65536 KB occupied by the log file. 141481720 KB available on disk. 4096 bytes in each allocation unit. 52039679 total allocation units on disk. 35370430 allocation units available on disk. Internal Info: 00 71 05 00 ca b3 04 00 a9 07 09 00 00 00 00 00 .q.............. 26 02 00 00 95 00 00 00 00 00 00 00 00 00 00 00 &............... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts.
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1. I presume you did try them again after the chkdsk, if not please do so

2. May I congratulate you on your dedication, your prompt replies and your willingness to try my suggestions, I am just so sorry that at this stage we are not achieving a result

3. Establish another restore point please. Remove any incorrect Registry valuesRemove any incorrect values that may exist in the Registry. To do this, follow these steps:
  • Click Start, and then type regedit in the Start Search box.
  • In the Programs list, click regedit.exe.
  • Locate and then select the following registry subkey: HKEY_LOCAL_MACHINE\COMPONENTS
  • Right-click COMPONENTS.
  • Click Export.
  • In the File Name box, type COMPONENTS.
  • In the Save in box, click Desktop, click Save, and then save the file to your desktop.
  • In the details pane, right-click PendingXmlIdentifier, and then click Delete. If this value does not exist, go to the next step.
  • In the details pane, right click NextQueueEntryIndex, and then click Delete. If this value does not exist, go to the next step.
  • In the details pane, right click AdvancedInstallersNeedResolving, and then click Delete. If the value does not exist, go to the next step.
  • Restart the computer.
  • Try to install the updates again.
Register the Windows Update files
Register the Windows Update files. To do this, follow these steps:
  • Open an administrative Command Prompt window.
  • At the command prompt, type the following commands and press enter after each cmd:
Try again please

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