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Microsoft Security Essentials doesn't open [Closed]


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#1
Shuli

Shuli

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Hi All,

Yes, I saw you had a topic about this problem here:
http://www.geekstogo...tials-wont-run/

I ran the suggested OTL code that solven the problem in their case:

:OTL
DRV - [2009/08/05 15:58:40 | 000,093,872 | ---- | M] (Sunbelt Software) [Kernel | System | Running] -- C:\Windows\System32\drivers\SBREDrv.sys -- (SBRE)
[2010/10/30 12:14:19 | 000,093,872 | ---- | C] (Sunbelt Software) -- C:\Windows\System32\drivers\SBREDrv.sys
[2010/10/30 12:14:19 | 000,027,944 | ---- | C] (Sunbelt Software) -- C:\Windows\System32\sbbd.exe
[2010/10/30 12:14:14 | 000,000,000 | ---D | C] -- C:\VIPRERESCUE

:Files
ipconfig /flushdns /c

:Commands
[purity]
[resethosts]
[emptytemp]
[EMPTYFLASH]
[CREATERESTOREPOINT]
[Reboot]

However, it did not solve the problem in my case. Microsoft security essentials still doesn't open when you click on it, and I am worried about my computer...

I attach here the log of the OTL that was automatically opened after reboot.

Thanks for any help!
Shuli.

Attached Files


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#2
CompCav

CompCav

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Hi, Shuli! Posted ImageMy nick name is CompCav and I will be assisting you with your Malware/Security problems. Please make sure you read all of the instructions and fixes thoroughly before continuing with them. If you have any questions or you are unsure about anything, just ask and I will help you out. :)

If you have resolved the issues you were originally experiencing, or have received help elsewhere, please let me know so that this topic can be closed.


Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. One of the steps I will be asking you to do requires you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.

If you are ready to get started, please review and follow these guidelines so that we resolve your issues in a timely and effective manner:
  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post.
  • Please make sure to carefully read any instructions that I give you. Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. These instructions are not suitable for any other computer, even if the issues are fairly similar.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. However, the one thing that you should always do, is to make sure your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Just do a Copy/Paste of the entire contents of the log file inside your post and submit.
  • You must reply within four days failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic. PM me only if I have not responded to your last post in 2 days.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to ultimately reformat your hard drive and reinstall the operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Please have the software and storage media for backing up your data available.


Each fix is custom to the user especially an OTL fix so the one you used would not necessarily help your situation.




Step 1.

Download aswMBR.exe ( 1.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan

Posted Image

On completion of the scan click save log, save it to your desktop and post in your next reply

Posted Image

If it does not run rename it iexplore.exe and try it again.


Step 2.

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select Scan All Users
  • Select Lop Check and Purity Check
  • Under Extra Registry select Use SafeList
  • Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    consrv.dll
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetBT /s
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetBIOS /s
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs
    C:\Windows\assembly\tmp\U\*.* /s
    C:\Program Files\Common Files\ComObjects\*.* /s
    C:\windows\*. /RP /s
    %Temp%\smtmp\1\*.*
    %Temp%\smtmp\2\*.*
    %Temp%\smtmp\3\*.*
    %Temp%\smtmp\4\*.*
    >C:\commands.txt echo list vol /raw /hide /c
    /wait
    >C:\DiskReport.txt diskpart /s C:\commands.txt /raw /hide /c
    /wait
    type c:\diskreport.txt /c
    /wait
    erase c:\commands.txt /hide /c
    /wait
    erase c:\diskreport.txt /hide /c
    CREATERESTOREPOINT
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs


Step 3.

Please post:

aswMBR log
OTL.txt
Extras.txt


Give me an update on your computer's issues.

Also please tell me what antivirus products you have had installed on this machine in the past and when did you change to Microsoft Security Essentials.

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#3
CompCav

CompCav

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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