Posted 19 May 2012 - 05:12 AM
Posted 19 May 2012 - 05:45 AM
What sign-in do you mean exactly? The typical Windows one right before the desktop loads? Or is it before that?
Do keep in mind that due to the nature of the issue and online assistance, I don't think anyone's allowed to help you reset the password if they're not sure you're the owner.
But we can have you format the system and reinstall Windows on it if you have a CD for it or something. Or even a HP recovery CD specific for the system might do.
Posted 19 May 2012 - 07:25 AM