I need help. We have a Dell 4300 w/ Windows XP. We have a DSL connection with Verizon. Yesterday we could not make a connection to Verizon. We talked to Verizon tech folks and they said they would send a new DSL modem via overnight delivery. We installed a new DSL modem today but with no luck. We tried the same modem with my Laptop. It is working fine (as you can see that I am writing this message).
Yesterday, when I was trying to reconnect with Verizon, Norton Antivirus messages kept popping up:
Object Name: C:\WINDOWS\System32\rdriv.sys
Virus Name: Trojan Horse
Action taken: Unable to repair this file
Similar message for other files (aim.exe, eraseme_25008.exe). I ran Norton Antivirus 2002 and qurantined the files. Could these viruses be a cause for the Internet connection failure? Could Norton Antivirus 2005 repair the quarantined files so that I can restore to the earlier state? Is there any way that allows me to get back on the Internet without reformatting the hard drive?
Thank you in advance.