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DSL Connectivity

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Hello Gurus,

I need help. We have a Dell 4300 w/ Windows XP. We have a DSL connection with Verizon. Yesterday we could not make a connection to Verizon. We talked to Verizon tech folks and they said they would send a new DSL modem via overnight delivery. We installed a new DSL modem today but with no luck. We tried the same modem with my Laptop. It is working fine (as you can see that I am writing this message).

Yesterday, when I was trying to reconnect with Verizon, Norton Antivirus messages kept popping up:
Object Name: C:\WINDOWS\System32\rdriv.sys
Virus Name: Trojan Horse
Action taken: Unable to repair this file

Similar message for other files (aim.exe, eraseme_25008.exe). I ran Norton Antivirus 2002 and qurantined the files. Could these viruses be a cause for the Internet connection failure? Could Norton Antivirus 2005 repair the quarantined files so that I can restore to the earlier state? Is there any way that allows me to get back on the Internet without reformatting the hard drive?

Thank you in advance. :tazz:
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Hello and welcome to Geeks to Go! :tazz: I'm kool808 and I will be helping you today.Even the best antispyware programs are only able to remove about 70% of infections. Also, the line between spyware and trojans is getting blurred. You can never be too careful with these, I recommend at least one online scan.

Now, REBOOT in Normal Mode and have an On-line scan at this sites: Trend Micro or Panda Scan or BitDefender

REBOOT again.
Then we'll need you to use a free diagnostic tool (HiJackThis) and post a log as a new topic in the HijackThis Forum. It will get a better response there from the people most qualified to analyze logs.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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