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HELP! Ultradefragger and trojan.Gen.2 removal [Closed]


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#46
Render

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Please, just try to run it anyway.
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#47
rdbadger

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:( ...tried to run combo fix - went through the steps got to the restore point and the "congratualtions" message - then it started scanning - NMIndexStoreSvr.exe popped up, but i ignored it as it said not to mouse click - then after 40min I decided to close the "error" box. The scan seemed to continue, but NMIndexStoreSvr.exe error popped up again, so closed it straight away - this happened a third time, and now the whole system has frozen mid scan - what do I do?
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#48
rdbadger

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btw I ran it with the internet connected - the whole thing has been runnning approx 2 1/2 hours
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#49
Render

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Hard reset it and see if you can boot into normal mode.
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#50
rdbadger

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will do - then should I try running the scan without internet?
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#51
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Um not good - black screen with 1962: No operating System found Phusjvckjdkisdk##%#^%
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#52
rdbadger

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AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
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#53
rdbadger

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What am I supposed to do :'(
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#54
Render

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If you have Windows XP intallation disk do the following:

  • Restart your computer with the Windows XP Setup disk in the CDROM drive.
  • If you are prompted to press a key to start the computer from CDROM, do so quickly. Otherwise it may try to boot from the hard drive.
  • After a few minutes, you'll see a prompt to press the R key to start the Recovery Console.
  • When Recovery Console starts, it will prompt you to enter a number corresponding to the Windows XP installation that you need to repair. In most cases, you'll enter "1" (which will be the only choice). If you press ENTER without typing a number, Recovery Console will quit and restart your computer.
  • Enter your Administrator password. If you don't enter the correct password, you cannot continue.
  • At the Recovery Console command prompt, type:

    fixmbr
  • Confirm that you want to proceed
  • At the next prompt, type the following bolded text, and press Enter:

    exit

    To restart your computer.

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#55
rdbadger

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I don't have an XP installation disk....
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#56
rdbadger

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The computer came with everything already installed
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#57
Render

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On your workable PC do the following:

Go here..download the following file: rc.iso....then run chkdsk /r from the rc.iso cd...

If you don't have a burning program that will burn .ISO files go here and get burncdcc ..a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start by clicking on BurnCDCC.exe
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its rc.iso
3. Select the ISO file
4. click on Start

On your unbootable computer:

make sure in the bios the cd drive is the first boot device....put the cd in the cd drive..boot your computer....


when you boot from rc.iso you will get a blue screen and it will say setup is loading files...
then it will say its starting windows...
you will get to a screen that says ...do you want to install windows or 2nd choice it to repair windows..
press r to repair...you will get to a ...C:\>.......this is where you type in chkdsk /r

type in chkdsk /r press enter
note the single space before the /

While chkdsk is running, you will see a black dos box... Chkdsk will display the specific stage it is checking as well as the percentage of completion of the stage. You cannot do anything else on your computer while chkdsk is running. When chkdsk is finished, it will automatically reboot your computer.

NOTE this can take a long time to complete..it may even appear to hang or get stuck at a certain % for a couple of hours...then complete...it may even back up and go over the same area...this is normal...let it run...there are 5 stages
DO NOT TURN OFF YOUR COMPUTER WHILE RUNNING CHKDSK or you can have severe problems...
remove the rc.iso cd and reboot...if it does not boot into windows

boot from the cd again...
then type fixmbr press enter...reboot
no joy ....boot from the cd again...
type in fixboot press enter...reboot
nojoy...boot from the cd again...

Type in bootcfg /scan and press enter

if it says total identified window installs: 1

Type in bootcfg /rebuild and press Enter...

It will identify your XP installation...type Y once you see this prompt.

You will be prompted to enter the load identifier...type in Microsoft XP Home Edition or Microsoft XP Professional depending on whichever version you have...press enter

You will be prompted to enter the load options...type in /fastdetect and press Enter

Type in exit and press Enter

remove the cd and Reboot
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#58
rdbadger

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....ok so left the computer overnight - did as requested - made the iso boot disc - turned on the computer, put the disc straight in - and it has booted into the normal screen - was that supposed to happen???? So do i run checkdisk now, or do i attempt to run combofix again?
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#59
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I just logged into my account and within 2 minutes (if that) the NMIndexStoreSvr.exe error message popped up
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#60
rdbadger

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...ok so i just did a search on NMIndexStoreSvr.exe error and it said it could be caused by Nero Scout - So I have disabled all of Nero Scout's functions - hopefully that will stop the error message, but if it comes up again we'll know it is something else...So back to should I run chkdsk or attempt the combofix again?
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