[AmariJah]

Greetings Geeks! I have run various anti-virus programs as well as cccleaner and other programs and I am not showing any infections. However the computer runs soooo sloooow that is is often difficult to accomplish anything at all. It can take 10 minutes for Internet Explorer or Mozilla to even open & it will often take forever to load certain pages as well. Also when I use Internet Explorer the window pops up at the top stating that "To help protect your security, Internet Explorer has blocked this website... etc.." This message pops up on 9 out of 10 websites so it also slows down any progress. I have no idea where to go from here to fix this issue. And I am most motivated to bring my computer up to speed once again so I can actually get some things done without it taking several hours. Sometimes when going to open a new window everything just freezes for several minutes before finally arriving at the desired destinaton? We never had these kinds of problems before without some kind of virus showing up.
Thanks for your time!

[rshaffer61]

Hello AmariJah.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
  
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
  
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
  
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
  
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
  
• If custom built then what brand, make and model is the motherboard
  
• Total memory installed
  
• Total hard drive capacity and free space

Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Male sure the window is open all the way on the top right so I can see all the info it has.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
Make sure the window is open all the way so I can see everything on the top right window.


Attach it to your next reply




Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.

[AmariJah]

O.K. I finally got back online... The computer is a desktop HP Compaq. So it says 37.26 capcity & 21.46 free or 57% free.
Well my friend I do believe that I was able to complete all of your requests- So here is my reply... Thanks!

Attached thumbnail(s)

• 

Attached File(s)

•  AutoRuns.txt (44.14K)
  Number of downloads: 15

[AmariJah]

I just wanted to ad that since I downloaded the newest version of Firefox it is also giving me continuous Security alerts- stating that almost every website has a problem with their security certificate. (Which is also happening with Internet Explorer as I pointed out in the original post.)
Thanks again!

[rshaffer61]

Make sure your data and time are right in both Windows and in your bios. If you don't know how to check the bios let me know.


Open Autoruns, click on "Logon" tab, and UN-check:

+ "igfxtray"
+ "iTunesHelper"
+ "QuickTime Task"
+ "SunJavaUpdateSched"
+ "Adobe Reader Speed Launch.lnk"
+ "Adobe Reader Synchronizer.lnk"






When done restart computer and then:



Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:

It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged

Please do not run any other Auslogics programs other then this one as they may cause unwanted results.


I also noticed you have both Avast and AVG installed. It is never a good ideal to have 2 real time AV scanner running as they will slow your system down and can cause false positive reports. I would suggest dropping AVG as Avast is just as good and a lot less stressful on the system resources.

[AmariJah]

O.K. I finally found some time to try and complete this process for my GF. Fist thing is that I could not even find this "Autoruns" & No I don't know how to check the bios either. Thanks for your continued help...

[rshaffer61]

Go back to post 2 and the last set of instructions I posted was to download and run the Autoruns. Where ever you saved it on her system just click the file to start the program and then follow the instructions from post 5.
Is the date and time right in Windows?
Bottom right corner there should be a clock running. Right click on it and you should have the option to change the date and time. Is it showing the correct date and time there?

[AmariJah]

O.K. my friend... The very first things you told me to do with Autoruns failed. When I tried to un-check the various things you said to un-check it would not let me do that! The message popped up imediately with all of them saying "Settings from loaded scans cannot be4 modified" ? What next?

[AmariJah]

Oh... I did however change the time and date and already deleted the AVG.

[rshaffer61]

Something isn't right with the way you are doing the Autoruns. Please go back and reread the instructions on how to uncheck those items. If need be you may need to rerun the steps completely to get a new list.
If still no luck do not worry there is another way to do this using the msconfig.
How far off was the date and time in windows?
Did you delete AVG or did you uninstall it?