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Spybot Search and destroy, stopped desktop from loading in normal mode


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#1
lyssadoo

lyssadoo

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Hello Community! I am stumped and asking for some help. I have recently come into contact with a Gateway Laptop running Windows XP Media Center SP3. This is one of the worst infections I have seen in a long time. I ran HiJackThis and recieved several errors after reboot. I was able to reboot into safe mode and restore the laptop to a previous date. I ran SpyBot Search and destroy and the dektop fails to load under normal conditions. Once afain I entered safe mode and restored the laptop to a previous date. I'm very positive this laptop is infected because IE will launch without being provoked. The CPU is being over taxed every couple hours. Unfortunatly, I am not able to wipe the drive and start over. This is not my computer. It is a store computer and the owner is out of the country. I have to have access to her pop3 account and I have no way of knowing what files are wanted and what files can be deleted. Any help wuld be greatly appreciated. Thank You
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#2
rshaffer61

rshaffer61

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I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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