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Lapto won't do a factory restore


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#1
naders

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Hi, I have an emachine E442. I was having problems since I bought a new mobile broadband usb stick. I did a factory restore and it was fine. After getting a replacement dongle, laptop seemed slow etc. I was getting a message, your computer does not recognise one of the usb, please plug it out and reinstall. But there was nothing plugged into any of the usb ports. I decided to do another factory reset, but it did not complete. I contacted Acer(emachines) who advised pressing Alt and F 11 when powering on. This was working but froze then. When I tried it again it won't allow me into the restore screen, only into the Windows Error Recovery screen. F8 doesn't give me the option to 'Repair Computer'. I don't want to buy a windows disc, none was supplied with laptop, it was preinstalled, I'm of the impression I paid for it when I purchased the laptop. I've ordered a recovery disc, do you think that will work? Any help on this is much appreciated.
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#2
blackscreenofdeath

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Assuming you have Windows 7 - you can use the Recovery Disc to FIX and REPAIR your computer. You can download the recovery discs here:
http://neosmart.net/blog/2009/windows-7-system-repair-discs/

Note: This doesn't re-install windows, it simply allows you to repair the OS and give you acccess to command promp.
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#3
naders

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Thanks for the reply, that's the disc i've ordered, i didn't realise it was available to download!!

Update, have successfully got a factory restore option. It's at 'Setup is installing devices (33%) and has been at 33% for over an hour.
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#4
blackscreenofdeath

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1. Did it ever finish?

2. What do you have for installed RAM? 1 stick, 2 sticks?
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#5
naders

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No it's still stuck at 33%, but hasn't powered itself off as yet, which was happening!!

After i did a factory reset, the only thing added was an anti-virus (which i've always used) so i assume there is enough RAM to install it!! But hey, i could be wrong!!
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#6
blackscreenofdeath

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No it's still stuck at 33%, but hasn't powered itself off as yet, which was happening!!

After i did a factory reset, the only thing added was an anti-virus (which i've always used) so i assume there is enough RAM to install it!! But hey, i could be wrong!!



So it finished > you saw your windows desktop > installed an Anti-virus program. So where are you now? I'm getting confused with the 33% (If it were stuck at 33%-how could you install an anti-virus, you understand?)
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#7
naders

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Sorry, i'm confusing you. I did a factory reset about a week ago, all was fine, i only added an anti-vrius programme then. Installed another mobile broadband dongle, ran into problems so decided to do another factory reset......but ran into huge problems then!! So currently i'm restoring (rather, trying to) and it's stuck at 'Setup is installing devices (33%) and has been at 33% for about 6 hours.
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#8
blackscreenofdeath

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Hmm, well firstly, I know it is bad to interrupt that process. However if it's stuck it's stuck....

When you say "dongle" - does that mean you connected something to your computer - say through a USB connection? I would recommend unplugging that when you perform the restore in the future.
It sounds like you computer may not like that device, or is having trouble figuring out what it is. Lets quickly talk about the "broadband dongle", what is it?..
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#9
naders

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I think i'll just have to power off at this stage!!

Yes it was a plug in dongle, into the USB port, i'd taken it out before i tried factory reset, i think it was faulty!!!
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#10
blackscreenofdeath

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If I was in your situation I would have to attempt to restart that process. And YES, please disconnect that "dongle" USB along with ANY other USB peripherals besides mouse, keyboard, and monitor.
Let us know what happens! Good luck
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#11
naders

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Was left with no choice but to restart, my son accidently plugged out my laptop!!
I have the dongle unplugged, no mouse or keyboard plugged in, so all USB ports empty!!
I've a 'friend' who has a Windows 7 disc, but is kinda 'holding me hostage' to obtain it on loan!!
I'm hoping the recovery disc will work!!
I'll let ya know how i get on, fingers crossed!!!
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#12
blackscreenofdeath

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Was left with no choice but to restart, my son accidently plugged out my laptop!!
I have the dongle unplugged, no mouse or keyboard plugged in, so all USB ports empty!!
I've a 'friend' who has a Windows 7 disc, but is kinda 'holding me hostage' to obtain it on loan!!
I'm hoping the recovery disc will work!!
I'll let ya know how i get on, fingers crossed!!!



I'd plug in your mouse and keyboard - not sure how you'd get through any menus without them!!
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#13
naders

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It's a laptop so i don't need either.
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#14
blackscreenofdeath

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It's a laptop so i don't need either.


LOL yes then definitely have them disconnected :thumbsup:
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#15
happyrock

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don't plug that usb dongle in again...I've had two usb things cause laptops to bluescreen...1st was a wireless usb and second was a usb 4 port hub
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