[raydan1324]

This happen a couple of months back. Whenever I turned my laptop on, it goes straight to the screen that says it is recommended to scan for viruses. Then it tells me to send the report, thats when the computer stays stuck on that screen. It will take forever for the computer to load whatever its trying to load. One day, I left it running for 3 hours to see if the screen will ever change and nope it didnt. It stays in the same screen (green background with the message saying loading)

has anyone ever experienced this? I cant get my laptop to go to the main screen. can anyone help me out?

thanks

[Crag_Hack]

Hello and welcome to the Geeks to Go Virus, Spyware & Malware Removal forum. My name is Josh and I will be helping you remove your infection. I am only human not superman - I can make errors but will do my best to help you as best I can so we can solve your problems. If you have since resolved the original problem you were having, I would appreciate you letting me know. Please include a clear description of the problems you're having along with any steps you may have performed so far if you haven't already.

Some of the following instructions to begin the malware removal process can be hard to follow - let me know if you have any questions. Please read all of my responses through at least once before attempting to follow the procedures described. I would recommend printing them out, if you can, as you can check off each step as you complete it. Also please do not attempt any disinfection procedures without my instruction as things can go wrong that way or lengthen the time it takes to disinfect your computer. Also please follow your topic to conclusion or your system may not be completely clean, and it will be more vulnerable to future infections.

Please copy and paste all logs into your reply. Do not attach logs to a post unless I tell you to or if they don't fit in the post.

One more thing - please refrain from using your computer until it is disinfected unless you absolutely have to (unless you are following my disinfection procedures) - if you do have to use your computer please disconnect it from the Internet - that way the current malware cannot propagate further infections.

I will get back to you soon with further instructions. Expect no more than 36 hours between your post and my response unless World War 3 breaks out and I will need at most 48 hours for initial analysis of your OTL log. Good luck! After 4 days if a topic is not replied to we assume it has been abandoned and it is closed.

[raydan1324]

Hi Josh,

Thank you for responding to my post. I will submit the information listed above tonight as I do not have my Laptop with me right now.

[Crag_Hack]

Hello raydan1234. We will run a utility called OTLPE to scan your computer for malware. Please do the following:

Please print these instruction out so that you know what you are doing

File details OTLPENet.exe
Bytes=126,850,486
MB=120.9
MD5=8A7C5BA1C92552ADDCC5E468D0AA069A

• Download OTLPENet.exe to your desktop
  
• Ensure that you have a blank CD in the drive
  
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  
  
• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
  
• As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
  
  
  
• Your system should now display a Reatogo desktop.
  Note : as you are running from CD it is not exactly speedy
  
• Double-click on the OTLPE icon.
  
• Select the Windows folder of the infected drive if it asks for a location
  
• When asked "Do you wish to load the remote registry", select Yes
  
• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  
• OTL should now start.
  
• Drag and drop this attached  scan.txt (241bytes)
  Number of downloads: 13 into the Custom scans and fixes box (you can use a usb drive or the OTLPE Internet Explorer/Firefox)
  
• Press Quick Scan to start the scan.
  
• When finished, the file will be saved in drive C:\OTL.txt
  
• Copy this file to your USB drive if you do not have internet connection on this system.
  
• Right click the file and select send to : select the USB drive.
  
• Confirm that it has copied to the USB drive by selecting it
  
• You can backup any files that you wish from this OS
  
• Please post the contents of the C:\OTL.txt file in your reply.

Things to see in your next post:
OTL.txt

[Crag_Hack]

Also want to apologize for the delay in my response. Things will be much faster from now on.

[Essexboy]

Due to lack of feedback, this topic has been closed.

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