[Essexboy]

Sorry for the delay - OK next stage will be to reset the winsock

Could you run the Fixit on this MS Page please it can be downloaded and copied to the affected system

[Advertisements]

Hi again, I ran the fix it tool and rebooted as requested. Unfortunately there is still no internet connectivity yet. Cheers

[paranoid androidz]

Hi again, I ran the fix it tool and rebooted as requested. Unfortunately there is still no internet connectivity yet. Cheers

[Essexboy]

There is a similar problem running parallel to this one so I am seeing what they did - although they have not yet resolved the problem either...

Lets reset the netbt registry entry

Download the attached zip file, extract the registry file and merge with the registry
[attachment=58258:netbt.zip]
Reboot and let me know if that has worked

Then lets check out the net connection areas next

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices
• List Users, Partitions and Memory size.
• List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

[paranoid androidz]

Merged the registry file, rebooted, still no luck. Here is the minitoolbox log

MiniToolBox by Farbar Version: 04-06-2012
Ran by Administrator (administrator) on 08-06-2012 at 17:43:24
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================




127.0.0.1 localhost

========================= IP Configuration: ================================

3Com 3C920B-EMB Integrated Fast Ethernet Controller = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : HUB431032G

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 3Com 3C920B-EMB Integrated Fast Ethernet Controller

Physical Address. . . . . . . . . : 00-0A-5E-2D-C4-83

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 0.0.0.0

Subnet Mask . . . . . . . . . . . : 0.0.0.0

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 192.168.1.1

NetBIOS over Tcpip. . . . . . . . : Disabled

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 0a 5e 2d c4 83 ...... 3Com 3C920B-EMB Integrated Fast Ethernet Controller
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 10003 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/08/2012 05:40:28 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (06/08/2012 04:21:28 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (06/08/2012 04:08:00 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (06/05/2012 03:45:05 PM) (Source: Google Update) (User: Administrator)Administrator
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http s

Error: (06/05/2012 00:45:06 PM) (Source: Google Update) (User: Administrator)Administrator
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http s

Error: (06/05/2012 10:15:12 AM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)

Error: (06/04/2012 09:45:10 PM) (Source: Google Update) (User: Administrator)Administrator
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http s

Error: (06/04/2012 06:45:05 PM) (Source: Google Update) (User: Administrator)Administrator
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http s

Error: (06/04/2012 03:45:10 PM) (Source: Google Update) (User: Administrator)Administrator
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http s

Error: (06/04/2012 03:02:07 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10050)


System errors:
=============
Error: (06/08/2012 05:43:48 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD Networking Support Environment service which failed to start because of the following error:
%%2

Error: (06/08/2012 05:43:48 PM) (Source: Service Control Manager) (User: )
Description: The AFD Networking Support Environment service failed to start due to the following error:
%%2

Error: (06/08/2012 05:43:47 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD Networking Support Environment service which failed to start because of the following error:
%%2

Error: (06/08/2012 05:43:47 PM) (Source: Service Control Manager) (User: )
Description: The AFD Networking Support Environment service failed to start due to the following error:
%%2

Error: (06/08/2012 05:43:46 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD Networking Support Environment service which failed to start because of the following error:
%%2

Error: (06/08/2012 05:43:46 PM) (Source: Service Control Manager) (User: )
Description: The AFD Networking Support Environment service failed to start due to the following error:
%%2

Error: (06/08/2012 05:43:46 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD Networking Support Environment service which failed to start because of the following error:
%%2

Error: (06/08/2012 05:43:46 PM) (Source: Service Control Manager) (User: )
Description: The AFD Networking Support Environment service failed to start due to the following error:
%%2

Error: (06/08/2012 05:43:46 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the AFD Networking Support Environment service which failed to start because of the following error:
%%2

Error: (06/08/2012 05:43:46 PM) (Source: Service Control Manager) (User: )
Description: The AFD Networking Support Environment service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (06/18/2009 07:31:12 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6504.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Adobe Flash Player 10 ActiveX (Version: 10.1.85.3)
Adobe Shockwave Player 11.6 (Version: 11.6.4.634)
aiofw (Version: 4.2.6.8)
aioprnt (Version: 4.2.7.4)
aioscnnr (Version: 4.2.6.0)
ALOT Toolbar
Amazon MP3 Downloader 1.0.8
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
Avira Free Antivirus (Version: 12.0.0.1125)
center (Version: 4.2.6.8)
Critical Update for Windows Media Player 11 (KB959772)
Disney's Princess Fashion Boutique
Disney Flix 3.0 Patch (Version: 1.0.0.5)
Facebook Video Calling 1.2.0.159 (Version: 1.2.159)
Google Chrome (Version: 19.0.1084.52)
ImgBurn (Version: 2.5.7.0)
iTunes (Version: 10.4.0.80)
Java 2 Runtime Environment, SE v1.4.2_01 (Version: 1.4.2_01)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 30 (Version: 6.0.300)
Java™ 6 Update 5 (Version: 1.6.0.50)
KODAK AiO Home Centre (Version: 4.2.7.7)
ksDIP (Version: 3.20.0000.0000)
Little Mermaid II Return to the Sea Activity Centre
MailWasher Pro
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft .NET Framework (English) (Version: 1.0.3705)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft 3D Movie Maker 1.0
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Windows Media Video 9 VCM
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
NVIDIA Drivers
NVIDIA Gart Driver
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenOffice.org Installer 1.0 (Version: 1.0.9221)
Photo Notifier and Animation Creator (Version: 1.0.0.1009)
PreReq (Version: 3.20.0000.0000)
Revo Uninstaller 1.94 (Version: 1.94)
Skype Click to Call (Version: 5.6.8442)
Skype™ 5.5 (Version: 5.5.124)
Software Setup
SoundMAX (Version: 5.12.01.3620)
swMSM (Version: 12.0.0.1)
TalkTalk Broadband
Tweaking.com - Windows Repair (All in One) (Version: 1.7.3)
Ulead Photo Explorer 7.0 SE
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2598290) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB968220) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VC 9.0 Runtime (Version: 1.0.0)
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.8.0031.9)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinZip (Version: 9.0 SR-1 (6224))
XML Paper Specification Shared Components Pack 1.0
Yontoo Layers Runtime 1.10.01 (Version: 1.10.01)
ZoneAlarm Firewall (Version: 10.1.101.000)
ZoneAlarm Free (Version: 10.1.101.000)
ZoneAlarm LTD Toolbar
ZoneAlarm Security (Version: 10.1.101.000)

========================= Devices: ================================

Name: PS/2 Compatible Mouse
Description: PS/2 Compatible Mouse
Class Guid: {4D36E96F-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name:
Description:
Class Guid: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
Manufacturer: Trust
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 82%
Total physical RAM: 447.48 MB
Available physical RAM: 77.43 MB
Total Pagefile: 1410.56 MB
Available Pagefile: 916.88 MB
Total Virtual: 2047.88 MB
Available Virtual: 1966.38 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:37.26 GB) (Free:5.56 GB) NTFS
5 Drive g: () (Removable) (Total:0.95 GB) (Free:0.95 GB) FAT

========================= Users: ========================================

User accounts for \\HUB431032G

Administrator ASPNET Guest
HelpAssistant SUPPORT_388945a0 SUPPORT_b326ad0c

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini082111-01.dmp

**** End of log ****
Thank you

[Essexboy]

OK it looks like an AFD error

Could you do the following

1.Start Device Manager.
2.Click View, and then click Show hidden devices.
3.In the right pane of Device Manager, click Non-Plug and Play Drivers.
4.Double-click AFD Networking Support Environment.
5.Under Device usage, select the Use this device (enable) check box, and then click OK.

[Essexboy]

OK I have just revisited one of the logs and it appears that at some stage you haved used an old version of TDSSKiller, this changes the registry path for afd.sys

So here is a correct registry path
Same story, download, unzip and merge

[attachment=58259:afd.zip]

Edit : This is in addition to the previous step

Edited by Essexboy, 08 June 2012 - 11:04 AM.

[paranoid androidz]

Hello again Martin, you are a genius. The internet is back. Well done, fantastic work

[Essexboy]

I am a legend in my own lunchtime

What was the cure ? The new AFD reg or starting AFD in the device manager ?

Any further problems before I tidy up ?

[paranoid androidz]

You are a legend to many who have seen your work. Not sure about the exact cure, I looked in device manager, as you said and there was a yellow exclamation next to AFD Networking Support Environment, the box ' Use this device (enable)' was already showing that, so I assume it was the AFD reg fix.
I cannot see any further problems. Thanks a million

[Essexboy]

That sounds as though it was the registry fix that cured it..

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:
For the Farbar tools just delete them from the desktop

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [CLEARALLRESTOREPOINTS]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe

[paranoid androidz]

Ok Martin I will follow those instructions. I will run the machine for 24 hours and see how it goes. I will post back tomorrow or PM you. Once again thanks so very much. Like I said its not my computer, I will make sure the owner knows he owes you a great debt of gratitude. Hopefully he will donate, for all the hard work you all put in on this forum.
Take care and thank you very much
Mick

[Essexboy]

My pleasure Mick... It exercised my old grey matter

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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