[amy0299]

I have a dell mini inspiron which is unacceptably slow and also very hot all the time.
Even when I only have IE browser running, it takes a while to switch between 2 tabs. Same for scrolling up and down the page.
Quite often I have to kill the process thru task manager under "Process". Ending the process under application tab takes about the same time as closing the browser.
I use Microsoft security essential and antivirus and Malware byte for malware and ad-ware. No virues or malware detected.
I also run the temp clean from old timer and use auslogics defragmenter frequently.
Below is my system information. All your help is greatly appreciated.


OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name M
System Manufacturer Dell Inc.
System Model Inspiron 1010
System Type X86-based PC
Processor x86 Family 6 Model 28 Stepping 2 GenuineIntel ~1597 Mhz
BIOS Version/Date Dell Inc. A11, 10/27/2009
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Hardware Abstraction Layer Version = "5.1.2600.5574 (xpsp_sp3_gdr.080402-1256)"
User Name M\minli nar
Time Zone Eastern Daylight Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 79.68 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys

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What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER
http://www.piriform....leaner/download


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.
http://download.blee...MiniToolBox.exe





Checkmark the following boxes:

List Last Ten Event Viewer Errors
List MiniDump Files
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
List Devices (Only Problems)
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries

Hit Go Post Results in your reply to me.


Please download and run it on the computer with the issue.
FarbarServiceScanner
http://download.blee.../farbar/FSS.exe

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.



PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!!

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

[rockmilk]

What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER
http://www.piriform....leaner/download


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.
http://download.blee...MiniToolBox.exe





Checkmark the following boxes:

List Last Ten Event Viewer Errors
List MiniDump Files
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
List Devices (Only Problems)
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries

Hit Go Post Results in your reply to me.


Please download and run it on the computer with the issue.
FarbarServiceScanner
http://download.blee.../farbar/FSS.exe

Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.



PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!!

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

[amy0299]

My netbook is DELL Inspiron 1010.
Below are the results:

(1) CCLEANER -startup
Yes HKCU:Run ctfmon.exe C:\WINDOWS\system32\ctfmon.exe
No HKCU:Run GoogleToolbarNotifier "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKCU:Run PPS Accelerator C:\Program Files\PPStream\PPSAP.exe
No HKCU:Run Skype "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
Yes HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run Adobe Reader Speed Launcher "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Yes HKLM:Run Alcmtr ALCMTR.EXE
Yes HKLM:Run Broadcom Wireless Manager UI C:\WINDOWS\system32\WLTRAY.exe
Yes HKLM:Run BTMeter C:\Program Files\Battery Meter\BTMeter.exe
Yes HKLM:Run CapsLKNotify C:\Program Files\CapsLKNotify\CapsLKNotify.exe
Yes HKLM:Run CLMLServer "C:\Program Files\Dell\Media Experience\Kernel\CLML\CLMLSvc.exe"
Yes HKLM:Run dellsupportcenter "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
Yes HKLM:Run ETDWare C:\Program Files\Elantech\ETDCtrl.exe
No HKLM:Run GoogleDesktop "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
Yes HKLM:Run HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
Yes HKLM:Run HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run IgfxTray C:\WINDOWS\system32\igfxtray.exe
Yes HKLM:Run IMJPMIG8.1 "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
Yes HKLM:Run Immunet Protect "C:\Program Files\Immunet Protect\2.0.17\iptray.exe"
Yes HKLM:Run MSC "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
Yes HKLM:Run MSPY2002 C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
No HKLM:Run NeroCheck C:\WINDOWS\system32\NeroCheck.exe
Yes HKLM:Run PCMAgent "C:\Program Files\Dell\Media Experience\PCMAgent.exe"
Yes HKLM:Run PersistenceThread C:\WINDOWS\system32\PersistenceThread.exe
Yes HKLM:Run PHIME2002A C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
Yes HKLM:Run PHIME2002ASync C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
No HKLM:Run PMVService "C:\Program Files\Dell\PlayMovie\PMVService.exe"
Yes HKLM:Run QvodTerminal "C:\Program Files\QvodPlayer\QvodTerminal.exe" -autorun
Yes HKLM:Run RTHDCPL RTHDCPL.EXE
No HKLM:Run TVEService "C:\Program Files\Dell\Digital TV\TVEService.exe"
Yes HKLM:Run Windows Defender "C:\Program Files\Windows Defender\MSASCui.exe" -hide
Yes HKLM:Run WSED C:\Program Files\WSED\WSED.exe
No Startup Common
Yes Startup Common HP Digital Imaging Monitor.lnk C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
No Startup User

(2) MSCONFIG-- I don't know how to copy, attached screen shot instead...

(3)MINITOOLBOX RESULTS:
MiniToolBox by Farbar Version: 04-06-2012
Ran by minli nar (administrator) on 04-06-2012 at 20:16:23
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/04/2012 07:49:52 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 19.0.1084.52, faulting module chrome.dll, version 19.0.1084.52, fault address 0x003f7356.
Processing media-specific event for [chrome.exe!ws!]

Error: (06/02/2012 08:27:47 AM) (Source: Application Hang) (User: )
Description: Hanging application RTHDCPL.EXE, version 2.2.6.7, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (06/01/2012 10:03:50 PM) (Source: Application Error) (User: )
Description: Faulting application hpqtra08.exe, version 100.0.170.0, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00036824.
Processing media-specific event for [hpqtra08.exe!ws!]

Error: (06/01/2012 10:02:12 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P2 4.0.1526.0, P3 timeout, P4 1.1.8403.0, P5 fixed, P6 2 _ 1024, P7 5 _ not boot, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (05/30/2012 06:55:15 PM) (Source: Application Error) (User: )
Description: Faulting application qvoddown.exe, version 5.0.1.0, faulting module qvoddown.exe, version 5.0.1.0, fault address 0x00047196.
Processing media-specific event for [qvoddown.exe!ws!]

Error: (05/26/2012 05:43:15 PM) (Source: Application Hang) (User: )
Description: Hanging application PPStream.exe, version 2.7.0.1481, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/24/2012 07:40:00 PM) (Source: MsiInstaller) (User: minli nar)minli nar
Description: Product: SolutionCenter -- Error 1904. Module C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx failed to register. HRESULT -2147220473. Contact your support personnel.

Error: (05/24/2012 00:17:43 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 7.0.6000.17109, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/23/2012 06:48:52 PM) (Source: MsiInstaller) (User: minli nar)minli nar
Description: Product: SolutionCenter -- Error 1706. An installation package for the product SolutionCenter cannot be found. Try the installation again using a valid copy of the installation package 'SolutionCenter.msi'.

Error: (05/22/2012 11:24:46 PM) (Source: MsiInstaller) (User: minli nar)minli nar
Description: Product: SolutionCenter -- Error 1706. An installation package for the product SolutionCenter cannot be found. Try the installation again using a valid copy of the installation package 'SolutionCenter.msi'.


System errors:
=============
Error: (06/04/2012 07:45:04 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.127.1257.0

Update Source: %NT AUTHORITY59

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (06/04/2012 07:45:04 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.127.1257.0

Update Source: %NT AUTHORITY59

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (06/04/2012 07:45:04 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.127.1257.0

Update Source: %NT AUTHORITY59

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (06/04/2012 07:31:36 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery 服务 service hung on starting.

Error: (06/04/2012 07:30:07 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%3

Error: (06/04/2012 07:30:07 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service depends on the following nonexistent service: AVGIDSDriver

Error: (06/04/2012 07:20:45 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery 服务 service hung on starting.

Error: (06/04/2012 07:19:15 AM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%3

Error: (06/04/2012 07:19:15 AM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service depends on the following nonexistent service: AVGIDSDriver

Error: (06/03/2012 03:43:11 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery 服务 service hung on starting.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
4660_4680_Help (Version: 1.00.0000)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player 11 ActiveX (Version: 11.2.202.235)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader 9.5.1 (Version: 9.5.1)
Advanced Audio FX Engine (Version: 1.12.05)
ATT-RC Self Support Tool
Auslogics Disk Defrag (Version: version 3.4)
Battery Meter (Version: 0.0.0.10C)
BPD_HPSU (Version: 1.00.0000)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 50.0.165.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 100.0.170.000)
CapsLKNotify (Version: 0.1.0.2)
CCleaner (Version: 3.19)
Combined Community Codec Pack 2010-10-10 (Version: 2010.10.10.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CustomerResearchQFolder (Version: 1.00.0000)
CyberLink PowerDVD 8.0 SE (Version: 8.0.1031)
Dell Digital TV (Version: 2.0.6805)
Dell Dock (Version: 2.0.0)
Dell Driver Download Manager (Version: 3.0.0.0)
Dell Media Experience (Version: 5.0.2512)
Dell Support Center (Support Software) (Version: 2.2.09085)
Dell System Restore (Version: 2.00.0000)
Dell Webcam Central (Version: 1.03.04)
Dell Wireless WLAN Card Utility (Version: 5.10.79.7)
Destination Component (Version: 100.0.0.0)
DeviceDiscovery (Version: 100.0.190.000)
DeviceManagementQFolder (Version: 1.00.0000)
DocMgr (Version: 100.0.201.000)
DocProc (Version: 10.0.0.0)
DocProcQFolder (Version: 1.00.0000)
DVDFab 8.1.3.8 (09/12/2011) Qt
EMSC (Version: 0.0.0.20C)
eSupportQFolder (Version: 1.00.0000)
ETDWare PS/2-x86 7.0.4.9_WHQL
Eusing Free Registry Cleaner
Fax (Version: 100.0.272.000)
Function Keys (Version: 0.1.0.6)
Google Apps (Version: 1.2.279.2381)
Google Chrome (Version: 19.0.1084.52)
Google Desktop (Version: 5.9.1005.12335)
Google Earth (Version: 6.1.0.5001)
Google Toolbar for Firefox (Version: 7.1.20100701)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
Google Updater (Version: 2.4.2432.1652)
GoToAssist Corporate (Version: 9.1.0.615)
GPBaseService (Version: 100.0.187.000)
HP Customer Participation Program 10.0 (Version: 10.0)
HP Document Manager 1.0 (Version: 1.0)
HP Imaging Device Functions 10.0 (Version: 10.0)
HP Officejet All-In-One Series (Version: 1.0)
HP Photosmart Essential 2.5 (Version: 1.02.0000)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Smart Web Printing (Version: 3.5)
HP Solution Center 10.0 (Version: 10.0)
HP Update (Version: 5.003.001.001)
HPProductAssistant (Version: 100.0.170.000)
HPSSupply (Version: 100.0.170.000)
Immunet Protect (Version: 2.0.17.48)
Integrated Webcam Driver (1.01.01.0116) (Version: 1.01.01.0116)
Intel® Graphics Media Accelerator 500
J4680 (Version: 50.0.165.000)
Java™ 6 Update 16 (Version: 6.0.160)
Junk Mail filter update (Version: 14.0.8089.726)
Live! Cam Avatar Creator (Version: 4.6.2919.1)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
MarketResearch (Version: 100.0.170.000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB927977) (Version: 6.00.3890.0)
Multi-Touch Gestures Demo (Version: 1.00.0000)
Nero (Version: 5.5.9.13)
OCR Software by I.R.I.S. 10.0 (Version: 10.0)
Oracle JInitiator 1.3.1.28
PANTECH UML290 (Version: 1.5.26.1201)
PPS影音 V2.7.0.1481 正式版 (Version: 2.7.0.1481)
PPS游戏 V1.0.1.452 (Version: 1.0.1.452)
ProductContext (Version: 50.0.165.000)
PSSWCORE (Version: 2.02.0000)
Realtek High Definition Audio Driver
runtime (Version: 1.0.0)
Scan (Version: 10.1.0.0)
Segoe UI (Version: 14.0.4327.805)
Shop for HP Supplies (Version: 10.0)
Skype Click to Call (Version: 5.6.8442)
Skype? 5.5 (Version: 5.5.124)
SmartWebPrintingOC (Version: 100.0.189.000)
SolutionCenter (Version: 100.0.175.000)
Status (Version: 100.0.272.000)
System Requirements Lab for Intel (Version: 4.5.3.0)
Toolbox (Version: 100.0.170.000)
TrayApp (Version: 100.0.170.000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB976749) (Version: 1)
VideoToolkit01 (Version: 100.0.128.000)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 100.0.170.000)
Windows Defender (Version: 1.1.1593.21)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Presentation Foundation (Version: 3.0.6920.0)
WSED (Version: 0.1.0.15)
XML Paper Specification Shared Components Pack 1.0

========================= Memory info: ===================================

Percentage of memory in use: 87%
Total physical RAM: 1014.2 MB
Available physical RAM: 125.02 MB
Total Pagefile: 2441.63 MB
Available Pagefile: 1635.41 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.52 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:139.24 GB) (Free:117.38 GB) NTFS

========================= Users: ========================================

User accounts for \\M

Administrator chyi-an nar Guest
HelpAssistant ming fang nar minli nar
SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

MiniToolBox by Farbar Version: 04-06-2012
Ran by minli nar (administrator) on 04-06-2012 at 20:19:12
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: 71.235.26.39:80

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection 2 (Connected)
Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC = Local Area Connection 5 (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 5"

set address name="Local Area Connection 5" source=dhcp
set dns name="Local Area Connection 5" source=dhcp register=PRIMARY
set wins name="Local Area Connection 5" source=dhcp

# Interface IP Configuration for "Wireless Network Connection 2"

set address name="Wireless Network Connection 2" source=dhcp
set dns name="Wireless Network Connection 2" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 2" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : m

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.fl.comcast.net.



Ethernet adapter Local Area Connection 5:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-24-E8-F8-C1-F9



Ethernet adapter Wireless Network Connection 2:



Connection-specific DNS Suffix . : hsd1.fl.comcast.net.

Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-26-4D-29-CA-1E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.104

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Monday, June 04, 2012 7:29:59 PM

Lease Expires . . . . . . . . . . : Monday, June 11, 2012 7:29:59 PM

Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 74.125.130.139, 74.125.130.102, 74.125.130.113, 74.125.130.101
74.125.130.138, 74.125.130.100



Pinging google.com [74.125.130.100] with 32 bytes of data:



Reply from 74.125.130.100: bytes=32 time=29ms TTL=46

Reply from 74.125.130.100: bytes=32 time=30ms TTL=46



Ping statistics for 74.125.130.100:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 29ms, Maximum = 30ms, Average = 29ms

Server: UnKnown
Address: 192.168.0.1

Name: yahoo.com
Addresses: 98.139.183.24, 209.191.122.70, 72.30.38.140



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=105ms TTL=48

Reply from 72.30.38.140: bytes=32 time=102ms TTL=48



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 102ms, Maximum = 105ms, Average = 103ms

Server: UnKnown
Address: 192.168.0.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 24 e8 f8 c1 f9 ...... Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC - Packet Scheduler Miniport
0x10004 ...00 26 4d 29 ca 1e ...... Dell Wireless 1397 WLAN Mini-Card - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.104 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.104 192.168.0.104 25
192.168.0.104 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.0.255 255.255.255.255 192.168.0.104 192.168.0.104 25
224.0.0.0 240.0.0.0 192.168.0.104 192.168.0.104 25
255.255.255.255 255.255.255.255 192.168.0.104 2 1
255.255.255.255 255.255.255.255 192.168.0.104 192.168.0.104 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Devices: ================================


**** End of log ****

(4) FSS

Farbar Service Scanner Version: 05-06-2012
Ran by minli nar (administrator) on 04-06-2012 at 20:21:38
Running from "C:\Documents and Settings\minli nar\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
Srservice Service is not running. Checking service configuration:
The start type of Srservice service is OK.
The ImagePath of Srservice service is OK.
The ServiceDll of Srservice: "C:\WINDOWS\system32\srsvc.dll".


System Restore Disabled Policy:
========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR"=DWORD:1


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit


**** End of log ****

Attached Thumbnails

• 

[rockmilk]

I know that this is a lot to do but if you want the best results possible then please do not skip anything

Open Ccleaner hit the tools button then the startup button then find each entry below and select disable.


Yes HKCU:Run ctfmon.exe C:\WINDOWS\system32\ctfmon.exe
Yes HKCU:Run PPS Accelerator C:\Program Files\PPStream\PPSAP.exe
Yes HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run Adobe Reader Speed Launcher "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Yes HKLM:Run Alcmtr ALCMTR.EXE
Yes HKLM:Run BTMeter C:\Program Files\Battery Meter\BTMeter.exe
Yes HKLM:Run CapsLKNotify C:\Program Files\CapsLKNotify\CapsLKNotify.exe
Yes HKLM:Run CLMLServer "C:\Program Files\Dell\Media Experience\Kernel\CLML\CLMLSvc.exe"
Yes HKLM:Run dellsupportcenter "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
Yes HKLM:Run ETDWare C:\Program Files\Elantech\ETDCtrl.exe
Yes HKLM:Run HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
Yes HKLM:Run HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run IgfxTray C:\WINDOWS\system32\igfxtray.exe
Yes HKLM:Run IMJPMIG8.1 "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
Yes HKLM:Run Immunet Protect "C:\Program Files\Immunet Protect\2.0.17\iptray.exe"
Yes HKLM:Run MSPY2002 C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
Yes HKLM:Run PCMAgent "C:\Program Files\Dell\Media Experience\PCMAgent.exe"
Yes HKLM:Run PersistenceThread C:\WINDOWS\system32\PersistenceThread.exe
Yes HKLM:Run PHIME2002A C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
Yes HKLM:Run PHIME2002ASync C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
Yes HKLM:Run QvodTerminal "C:\Program Files\QvodPlayer\QvodTerminal.exe" -autorun
Yes HKLM:Run RTHDCPL RTHDCPL.EXE
Yes HKLM:Run Windows Defender "C:\Program Files\Windows Defender\MSASCui.exe" -hide
Yes HKLM:Run WSED C:\Program Files\WSED\WSED.exe
Yes Startup Common HP Digital Imaging Monitor.lnk C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe


Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.

Dock Login Service
Immunet Protect
Adobe Flash Update Service
Any Service to do with goolge.
InstallDriver Table Manager (set this service to disabled)
Windows CardSpace
Windows Defender



Please Run the AVG Removal Tool in the link below.
http://majorgeeks.co...13cd88621e1213a


Please Go here and download the xp home edition Service Pack 3 file under the heading Default Windows XP Service Pack 3 Services Start Key: and save it to your desktop.Then right Click it and select merge.
http://www.blackvipe...registry-files/


Please uninstall the programs listed below. Also do you know what these two programs are?
PPS影音 V2.7.0.1481 正式版 (Version: 2.7.0.1481)
PPS游戏 V1.0.1.452 (Version: 1.0.1.452)

Windows Defender (Version: 1.1.1593.21)
Java™ 6 Update 16 (Version: 6.0.160)
Google Toolbar for Firefox (Version: 7.1.20100701)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
Google Updater (Version: 2.4.2432.1652)
Immunet Protect (Version: 2.0.17.48)
Eusing Free Registry Cleaner Stay Away From Registry Cleaners they tend to do more harm than good.

Now reboot and continue Below.





Download Autoruns and Autorunsc unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.Please uncheck Bonjour Prior to closing the program.
http://technet.micro...s/bb963902.aspx

Please Get the latest copy of Java from the link below.
http://java.com/en/

Lets change your dns setting to a faster more secure connection.
http://www.computerh...es/ch001161.htm
Change your dns to the below.

Preferred DNs 208.67.222.222

Alternate dns 208.67.220.220



1. Right click on My Computer > Properties > Hardware Tab > Device Manager
2. Left click the IDE ATA/ATAPI Controllers group
3. Right click on Primary IDE and hit Uninstall
4. Reboot the computer, the Primary IDE drivers will re-install themselves after you reboot.
5. Go back to the Device Manager and Left click the IDE ATA/ATAPI Controllers group again.
6. Right click on Primary IDE Channel and go to Properties > Advanced Settings tab.
7. Make sure that both Device's Modes are on "DMA if available".
8. Link Explaining http://msdn.microsof...e/gg463526.aspx



Run CHKDSK /R In a command prompt window. Hit the start button then type cmd in the run box when the command prompt opens type or copy and paste the following. CHKDSK /R Reply Y when asked if you want this to happen on the next boot.Now Type Exit and Reboot your machine.

Edited by rockmilk, 06 June 2012 - 01:33 PM.

[rockmilk]

Once you have finished the above instructions Please go Here and download Speccy run the program and when it is finished Hit File >>>>>>Publish Snap Shot>>>> A link will pop-up on your desktop please post it here in your next reply.
Once you have posted the speccy link I would like for you to go ahead and download and run a defragmenter for your computer from Here Make sure and uncheck the highlighted boxes in the screen shot below when installing this software!

Edited by rockmilk, 06 June 2012 - 05:40 PM.

[amy0299]

It is way faster than before especially firefox. But IE still takes some time to load (set google as default home page) and when scrolling up & down it takes a little while to respond but firefox went very smooth when browsing the same web page. Should I upgrade it to IE 8?

I follow all the instructions and remove all except the followings:

(1) Google Toolbar for Firefox (Version: 7.1.20100701). it was disabled in firefox under tool\add on\extension and does not have option to remove, can not uninstall.

(2) "PPS影音 V2.7.0.1481 正式版 (Version: 2.7.0.1481)". I did not uninstall. This is the application use to watch online movie. If this is the cause please let me know i will uninstall it.

Here is the URL link Snapshot link

1156 files defragmented.

Edited by amy0299, 07 June 2012 - 06:57 PM.

[rockmilk]

The first thing that I would like you to do is delete all of your restore points and create a new one.
http://support.microsoft.com/kb/948247

I am not sure that you even have any restore points becasue from your FSS log it showed that system restore was disabled if it still is then enable and create a restore point and continue below.Just makes sense to have system resore enabled on your machine.



I would not upgrade to internet explorer 8 (may cause issues)I would just not use internet Explorer to tell you the truth you should just delete the icon from your desktop and only use it to run microsoft updates that is what I do.

Reset Internet Explorer to Default and delete the icon from your desktop.
http://support.microsoft.com/kb/923737

Also I see that you have Malwarebytes installed update it and do a quick scan with it once a week.Another tool to have that compliments Malwarebytes is SuperAntiSpyware do the same with it updated weekly scans I am Not Asking you to post any logs here This is just so that you keep your machine running in top condition and so that you will hopefully not have to come back here ever again with issues with slowness.Because the main goal when I am helping people here is to hopefully teach people how to use and enjoy there machines.
http://www.superanti...ANTISPYWAREFREE

Also I am going to show you how to set Ccleaner to run everytime you start your computer so that temp files are deleted everytime you start your machine.See screen shots below,and make sure your settings are the same.







Also to have a back-up you might consider google Chrome.
https://www.google.c...chrome/browser/

Also your temps look slightly high nothing to get in a twist about do you use a laptop cooling pad and have you ever cleared the dust from your machine?If not then please see this video.


Also lets update your wireless driver.
Please download DriverMax http://www.innovativ....com/drivermax/ Just make sure to un-check the boxes that are highlighted in the shot below.



You will need to register drivermax with your email and you get two free drivers per day.I suggest that you update your wireless driver and your chipset driver today.Only make sure to disable drivermax from your startup with Ccleaner,after you have used it because there is no need in having it startup with your machine.


I would also suggest that you uninstall Microsoft Security Essentials I may be crazy but I think that this is bad software.Why when someone is in the business of selling computers would they want to provide a free service that keeps you protected? I look at it like a used car salesman selling motor oil kinda like if you went to Autozone and had a choice between "Bobs motor oil" Or "Mobil One"

I suggest that you replace it with Avast or Avira

http://www.avast.com...ST&locale=en-ww

http://www.avira.com...-free-antivirus

(2) "PPS影音 V2.7.0.1481 正式版 (Version: 2.7.0.1481)". I did not uninstall. This is the application use to watch online movie. If this is the cause please let me know i will uninstall it.

I have never heard of the above program but the choice is your whether to keep it or not.

Edited by rockmilk, 07 June 2012 - 07:46 PM.

[amy0299]

Can you please tell me which one is the chipset? Tanks!

Attached Thumbnails

• 

[rockmilk]

The cipset is the also known as sm/bus. None of which are included in the shot you provided.

[amy0299]

Help! I can't tell which one is for chipset. May be it's not in the list.

Attached Thumbnails

• 
• 
• 

[rockmilk]

No it is not on the list you must have the latest copy already.

Just update your dell wireless card then you choose the others to start on.

[rshaffer61]

If you scroll down the list even farther there should be some entries with a green check mark. See if any of those are the smbus or motherboard chipset driver. If so then as Rockmilk has stated the driver is already the most recent.

[amy0299]

The ones with green check marks are for webcam, mouse,and the network adaptor.
I updated wireless and high definition audio drivers.
I have a question....
Recently, the application (ppstream)that I use to watch online video alone uses 70 to 90% CPU all the time when the application is in used. When the application is closed, the high CPU usage also goes down. I scan that with Avast and malwarebyte and no thread found. Used to take very low CPU usage - less than 10%. Uninstall and reinstall but still the same. Is there any way to find out what caused this high cpu usage?

Thanks!

[rockmilk]

As a test temperarily disable Avast while you go to the site you mentioned.

[amy0299]

Same CPU usage when Avast is enabled or disabled.
However, I installed the new version of the application and now the CPU usage by this application is down to 20 ~50%.