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BSOD with while connecting AOL (bad_pool_header)


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#1
..::ccheck0218::..

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hi everyone,
i know there's a topic about this on this forum, but mine is a little different and i have been trying to fix it for days now.

i use Aol 9.6, windows 7 OS and a lenovo g550 laptop,

the problem started like this. whenever i try to open the Aol software i get a BSOD(Bad_pool_Header) so i followed some instructions i saw on this forum and changed the location of the conflicting .sys files in my acs directory i.e ATWPKT2.SYS after that it started working fine until i restarted the computer.

now Aol software opens just fine but whenever i try to sign-in to my profile. i get a BSOD(Bad_pool_Header) again. so this is the confusing part tried chkdsk, scanned with my antivirus, done driver verifier, even change the location of some files that i suspected.. still the same thing

i attached the last few minidump

i will be glad if i get reply on this

thanks all...

Attached Files


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#2
..::ccheck0218::..

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anyone with idea on what to do?
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#3
Ztruker

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Completely uninstall anything AOL related from your computer. Reboot, then download and install the latest available. See if that resolves the problem.
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#4
..::ccheck0218::..

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hello ztruker

thank you so much for your response.. i have tried that too i unistalled and reinstall aol still the same problem.. but it was the same version of aol i reinstalled though..
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#5
Ztruker

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All the dumps are the same and indicate ATWPKT2.SYS is the failing module.

I found this as a possible work around: http://www.geekstogo...ost__p__1741452
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#6
..::ccheck0218::..

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hello ztruker,

i want to so much thank you for your help so far concerning this problem i'm dealing with.. i want to tell you that the thread has been really helpful and the computer now works fine without any problem.

what i did:
i just renamed the ATWPKT2.SYS in the system folder to ATWPKT2.OLD and its been fine since then... prior to this time i only renamed the ATWPKT2.SYS in the aol folder

Advise to anyone having bsod while using AOL Software:

there are two system file that conflicts when using aol software. i think it gets downloaded with updates; the file names are ATWPKT2.SYS and atwpkt264.sys you have them in C:\Program Files\Common Files\AOL\acs folder and in C:\Windows\System32\drivers folder just change the extension of the files from .sys to .old or change there location. you have 4 files altogether this stops Aol Connectivity Service and i believe your computer should be okay..

thanks again ztruker, thanks geektogo.com forum
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#7
happyrock

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what exactly do you have AOL installed for...
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#8
MartinSmith

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I solved my Blue Screen ( AOL) by uninstalling Adobe Flash Player. Then downloading "Adobe Flash Player 11 Active X".
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