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Yahoo Email Access Problem & Event View Errors


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#1
periwinkle

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Just today, I contacted Yahoo about an issue with my email. The tech connected to my computer remotely and looked at my Event Viewer and told me there were 3,000+ errors! He told me I had a virus that was bypassing my security on my computer. I don't know how he could diagnose all this so quickly, as we were on the phone about 5 minutes.

The problem with my Yahoo email is that I cannot view any email that is older than about one month. When I do a search in my inbox, I get the results, but when I try to open any email older than one month, I get this message: "There appears to be a problem loading the email." A retry button appears, but I still cannot open the mail. I first noticed this problem about a month ago, and it is getting worse, as I cannot view mail from 3 days ago! Trying to open the mail later does not solve the problem.

I had problems with my Yahoo email account about a year ago. It kept getting hacked and was sending out spam. I could see the spam being sent out in my "Sent" folder.

I regularly run Spybot, AdAware and Avira Antivirus. I run Spybot about once a week. I run AdAware about once a month. I run Avira scans about once a month.

I also get an error saying something about D: Autorun has been cancelled. I get this error about once a day. I know this is not a good thing.
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#2
rshaffer61

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First step is to make sure your system is indeed infection free. I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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#3
periwinkle

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Here is my OTL log I ran on 6-5-12.

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#4
rshaffer61

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You need to start a topic in the malware forum per the instruction I posted previously. We don't use those logs in this part of the forum. I would also suggest running a up to date OTL log and post it for the malware tech to look at. :thumbsup:
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