Edited by ogam5, 19 June 2012 - 07:03 AM.
Cannot Open Programs in Safe Mode ('Open With' virus).....
Posted 19 June 2012 - 07:03 AM
Posted 19 June 2012 - 07:10 AM
Click Start >> Control Panel >> User Accounts
In the Pick a Task... select Create a new account
In Name the new account type in a name you will want to use if we have to delete the old account later, then click Next
In Pick an account type select Computer administrator and then Create Account
Then once it is created reboot and go into the new account and try to download.
Posted 19 June 2012 - 07:45 AM
Posted 19 June 2012 - 09:00 AM
Another question, we ran several tools (RogueKiller, exehelper, and an OTL fix). Do you remember after which step we did that you noticed the downloading had stopped?
Next we need to collect some more data on the issue.
Open FireFox and try to download, when it does not work please take a screenshot and post it here.
Open Internet Explorer and try to download, take a screenshot here and post it as well.
Here are the steps to taking a screenshot and posting it:
To do a screenshot please click your Print Screen button on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
Attach it to your next reply
Posted 19 June 2012 - 10:05 AM
Posted 19 June 2012 - 10:12 AM
Please try to go into safemode with networking and test for downloading and uploading.
1.Restart your computer.
2.When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
3.Select the option for Safe Mode with Networking using the arrow keys.
4.Then press enter on your keyboard to boot into Safe Mode with Networking.
Posted 19 June 2012 - 10:18 AM
Posted 19 June 2012 - 10:38 AM
Posted 19 June 2012 - 10:53 AM
Please try it as well in safemode with networking.
Then while you are still in safemode with networking please run Combofix and post the log in your next reply as well, if it asks you to update please say yes.
Posted 19 June 2012 - 10:55 AM
Posted 19 June 2012 - 10:55 AM
Posted 19 June 2012 - 11:03 AM
But you may not be able to download it so just use search to find it on your computer and make a copy of it and paste it to your desktop in safe mode with networking.
Click Start >> search(just above run on the menu)
Click All files and folders then Type in the name ComboFix
Then press Search
When you find it right click it and select copy
Then go back to your desktop and right click in an open spot and then click paste.
Posted 19 June 2012 - 11:21 AM
I am excited to let you know that one of our experts will be taking over helping you with this internet issue. His screen name is RKinner.
@ RKinner, thank you for jumping in to help ogam5.
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