Virus Scanner getting suck on DCT_FAKEAV [Solved]
Started by
karate1kid
, Jun 06 2012 06:13 PM
#1
Posted 06 June 2012 - 06:13 PM
#2
Posted 06 June 2012 - 07:52 PM
Hello karate1kid and welcome to GeeksToGo
My nickname is WhiteHat and I'm going to help you fix your problem.
Please note that I'm currently in training and my posts have to be approved by an expert before I reply.
My nickname is WhiteHat and I'm going to help you fix your problem.
Please note that I'm currently in training and my posts have to be approved by an expert before I reply.
- Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.
- Please do not try to fix anything without being asked
- I suggest you print or save any instructions I give you for easy reference. We may be using Safe mode and you will not always be able to access this thread.
- I am currently reviewing your logs.
#3
Posted 07 June 2012 - 02:20 PM
# Step 1 #
Download OTL to your Desktop
# Step 2 #
Download aswMBR.exe ( 4.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan
On completion of the scan click save log, save it to your desktop and post in your next reply
Download OTL to your Desktop
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
- Select All Users
- In Extra Registry, select Use SafeList
- Under the Custom Scan box paste this in
netsvcs msconfig drives %SYSTEMDRIVE%\*.* %systemdrive%\drivers\*.exe %systemroot%\system32\drivers\*.* /90 %PROGRAMFILES%\*.* /md5start explorer.exe winlogon.exe Userinit.exe svchost.exe /md5stop C:\Windows\assembly\tmp\U /s HKLM\SOFTWARE\CLIENTS\Startmenuinternet|command /rs HKLM\SOFTWARE\CLIENTS\Startmenuinternet|command /64 /rs CREATERESTOREPOINT
- Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic
# Step 2 #
Download aswMBR.exe ( 4.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan
On completion of the scan click save log, save it to your desktop and post in your next reply
#4
Posted 08 June 2012 - 08:12 AM
Problem solved! The update Trend Micro uploaded was faulty. They recently made a new update and fixed the problem. Thank you for your help though!
#5
Posted 09 June 2012 - 05:07 AM
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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